This is the 3rd year we have stayed here with a group of friends to tour the local wineries. This is the first year we were disappointed due to a few things.
First- we brought food back and decided to eat in the lobby so we could all be together. We were told by security we weren't allowed to bring outside food in. When we showed him we were guests of the hotel, he didn't care. We were given 5 minutes to eat and leave. I would understand this if they needed the tables for people who were visiting the bar, but the bar was closed and no one needed the tables.
Second- we left at 10am in the morning to tour wineries and came back at 6:30pm and our room was not serviced. We did not put the door hanger on indicating we didn't want service so it should have been done. As we were walking in a maid approached us and said she didn't get to it yet. At that point we just wanted to relax in our room after a long day. She did give us fresh towels...but come on! It was 6:30pm!
Another thing that sucks is that they now charge for parking if you are a hotel guest.
Also, the bar in the hotel lobby has rude bartenders. Not once did the bartender come to our table to ask us if we needed anything but he did approach the other tables. We had to keep going to the bar to order our drinks. Extremely rude!
After 3 years, we probably won't be staying here again.
- Official Description (provided by the hotel):
- Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more less
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- Also Known As:
- Hyatt Regency Reston Hotel Reston
- Reston Hyatt Regency
- Hyatt Reston