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“Nice room, good choice for convention” 4 of 5 stars
Review of Hyatt Regency Reston

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Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
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Ranked #1 of 4 Hotels in Reston
Certificate of Excellence 2014
GreenLeadersBronze level
San Francisco
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
“Nice room, good choice for convention”
4 of 5 stars Reviewed December 4, 2012

I stayed here 4 nights for business, and thought it was a very good hotel. Check-in and check-out were completely painless. The room was spacious and clean and quiet. The TV was broken when I got to the room, and after a day of complaining, they came and replaced it. Too bad it took so long, but they sent up a couple bottles of wine and snacks to make up for the delay, so I end up feeling OK about it. The breakfast is pricey ($22), but a decent buffet. The internet (Premium, $15/day) is also pricey. They have a businessmen's special for $20/night including breakfast and internet which is a much better deal.
The area is good for a moderate stay: there are a dozen restaurants in walking distance, shops and a movie theatre, plus a nice Air and Space Museum near Dulles (take the free hotel shuttle back to Dulles, then catch the Musem bus for 50 cents).

Room Tip: Higher floors were quiet.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, December 5, 2012
Dear PeterBSanFrancisco,

A thousand thanks for your detailed and favorable review of your stay at our hotel. Sorry to hear that a few experience items did not meet your expectation. It is our goal that all of our guests are very satisfied with their stay.

Your business is much appreciated. We hope you choose us when traveling again to the area.

Regards and happy holidays,
Ray
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456 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Morgantown, West Virginia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2012

My husband and I used to live in the Reston area, and we come back to visit family and friends out here a lot. We've stayed at many hotels in the Reston/Herndon/Sterling/Chantilly/Fairfax area, but this one is always our favorite. The service is consistantly friendly and we've never had a bad room. I love being a part of the Reston Town Center; there's always something fun going on just steps from the hotel. Also, the gym in this hotel is fantastic! Must bigger and more well equipped than most hotel gyms you'll find. If you book online at hyatt.com they also usually have an option to add breakfast from the Market Street Grill to your room booking for only $10 per person, and it is WELL worth it to do so. The breakfast buffet is delicious and would normally cost about $40 for two people, so getting it half off at the time of booking is fantastic. Book here and enjoy your stay in Reston!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, December 5, 2012
Dear TravelingFord,

Thank you so much for your splendid review. It was uplifting to learn that you enjoyed our hotel and its location as much as you did. It made my day! We are proud of our property and Reston Town Center. Glad to know you do also.

Once again, thanks for your awesome stamp of approval. Please come & visit us again soon.

Regards & happy holidays,
Ray
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Top Contributor
250 reviews 250 reviews
62 hotel reviews
Reviews in 77 cities Reviews in 77 cities
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed November 29, 2012

Thanks to a generous relative who booked our hotel using his Hyatt Hotel points, we stayed for two days over Thanksgiving. We were disappointed that we were bumped up to the Club Level but that the lounge would be closed over Thanksgiving. Room was nice and comfortable. Bath amenities were very nice.

I'm taking a few points off for inconsistent service. My wife is an early riser and asked the front desk where she could get coffee on Thanksgiving (the adjacent Panera Bread was closed), and in-room coffee is usually dreadful. The desk clerk directed her to a Starbuck's, which was also closed. Surprisingly the hotel's own restaurant was open and my wife found coffee there. The clerk could have saved her a lot of trouble just by pointing her to their own restaurant.

Since the Club Level lounge was closed, we were told we would get comped full breakfasts in the restaurant. I mentioned this to our waiter both mornings and both said they'd take care of it. However, upon checking out, I asked to see our bill since we had added gratuities. The bill presented to me did not make any sense. There was a 30-cent gratuity, a meal charge, and then one gratuity that I did recognize. We definitely did not give a 30-cent gratuity, we usually tip the customary 15-20%. Had we paid for the room ourselves, I would have brought this to their attention. Since it was on a family member's Hyatt points, I decided to just let it go.

And by the way, if you don't mind walking around the corner to the free parking lot, you can avoid the Hyatt's parking fees.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, December 3, 2012
Dear TarHeel,

Thank you for taking the time to review our hotel during your stay. Glad to hear that overall, you enjoyed your experience. It was also dissapointing to learn that we failed to provide you with the appropriate service you deserved. This is not consistent with how we assist our guests.

Your business is much appreciated. I sincerely hope that you give us another opportunity in the future.

Regards and happy holidays,
Ray
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Martinsburg, West Virginia
1 review
2 of 5 stars Reviewed November 27, 2012

We had a less than pleasant experience over the Thanksgiving day weekend.
We had a bad light in the room, the hair dryer was broken, the tub was dirty...we asked for extra towels and turn down service that we never received....we asked for early check in and booked in June but arrived at least 1 hour after our expected arrival time and the room was still not ready.
We have stayed here before and never had to pay a parking fee!!!
We will find another location to stay next trip. The price of the room is not worth the experience for us anymore.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 29, 2012
Dear debbie g,

Please accept my regret over the service issues that you described in your review. The mentioned experience is not acceptable and inconsistent with our hotel's excellent service.

You can rest assured that your comments will be reviewed and investigated.

Thank you for alerting us of the issues encountered. We sincerely hope you choose to visit us again so we could show you first hand that your experience was an aberration.

Regards and happy holidays,
Ray
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Herndon, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2012 via mobile

My husband and I stayed in one of the conference suites. The room was slightly outdated but overall it was a nice hotel. We loved being able to walk Reston Town Center and enjoy the evening. Definitely recommended.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 27, 2012
Dear r_tistic,

Thank you for your favorable response. Glad to hear that you enjoyed your stay and Reston Town Center. It is always a joy to hear our guests share of a positive experience, which is our end goal.

Please come back & visit us soon.

Regards and happy holidays,
Ray
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Knoxville, Tennessee
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed November 21, 2012

This hotel in Reston Town Center, Reston, VA has o much going or it. We stayed two nights here and both nights our room was by far the most comfortable, clean hotel room I've stayed compared to the room at the Quality Inn in Wytheville the night before. For only $30 more for the Hyatt we got a VERY clean room, warm room, and clean beds.
Our check in at the Hyatt was very pleasant; the people at the front desk were so friendly, making you feel like they truly wanted to make your stay be enjoyable.
When we were directed to our room on the 7th floor and opened the door to our room, the most pleasant aroma filled our senses! The room had the most fresh, pleasant smell I've ever smelt in a hotel room. We always carry a nice s spelling spray to help out the " hotel room smell" but we did not have to use it here at all. How they accomplish that is a mystery to me.
The hotel is located at the edge of the area in the town center where all the shops/restaurant are located. This is a special town center. If you have never visited there, it's a must. If you do visit here, you will not be disappointed if you choose the Hyatt Resort.
The hotel has an adjacent garage that you use your hotel room key to access, an elevator to all levels, work out facilities ( we did not use but was very nice), restaurants at the hotel, lobby sitting area with music, Penera is adjacent to the hotel as well as an ice skating rink just a you come out one of the doors.
Just a wonderful place to visit.

Room Tip: I've stayed here before on a trip and each time have had a great experience. Views from both ou...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 26, 2012
Dear Nancy M,

Please accept my gratitude for your thorough and positive feedback. Although your hotel rating does not reflect it as such (you rated us a "1" on a 1-5 scale, with 5 as best). Did you rate us low by mistake?

At any rate, I am thankful for your business and was glad to hear that you enjoyed your experience at our property.

Warm regards and happy holidays,
Ray
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UK
Top Contributor
113 reviews 113 reviews
113 hotel reviews
Reviews in 82 cities Reviews in 82 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed November 18, 2012

You can't beat this hotel for its location - right in Reston Town Center. Easily walkable to many great restaurants and amenities. Very close to the Transit Center, to get the 25-minute bus to West Falls Church Metro, from where it is a short distance to DC center. The shuttle from IAD was very convenient, and the service was excellent.

The rooms look strangely dated, however. Not a big deal, just a bit strange. Comfortable bed, but not outstanding sleep quality - could never get the temperature quite right.

Breakfast is a standard Hyatt affair: $21 for the decent buffet, and a good menu on top. If you want coffee + bagel, there's a Starbucks about 3 minutes' walk away.

What really offended me was the $10 or $15 for wifi. Hyatt must be one of the last remaining quality chains to be charging for wifi. Come on, people. I do prefer Hyatt over the regular competitors for a number of reasons, but this really lets things down. Most of your competitors give it for free now; even though my company's paying I still feel horribly cheated. Wake up! It costs you next to nothing.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 20, 2012
Dear unspecified (UK),

Thanks much for taking the time to review our hotel. Your favorable impression is greatly appreciated. Glad to hear that, overall, you enjoyed your experience and our convenient location.

Rest assured your suggestions will be reviewed and considered.

Your business is appreciated. best wishes for the holidays season.

Cheers,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Number of rooms: 506
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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