We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best hotel in Reston” 4 of 5 stars
Review of Hyatt Regency Reston

Save Saved
You added Hyatt Regency Reston to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Bed & Breakfast for Two
Ranked #3 of 4 hotels in Reston
GreenLeadersBronze level
UK
Top Contributor
114 reviews 114 reviews
114 hotel reviews
Reviews in 84 cities Reviews in 84 cities
112 helpful votes 112 helpful votes
“Best hotel in Reston”
4 of 5 stars Reviewed November 18, 2012

You can't beat this hotel for its location - right in Reston Town Center. Easily walkable to many great restaurants and amenities. Very close to the Transit Center, to get the 25-minute bus to West Falls Church Metro, from where it is a short distance to DC center. The shuttle from IAD was very convenient, and the service was excellent.

The rooms look strangely dated, however. Not a big deal, just a bit strange. Comfortable bed, but not outstanding sleep quality - could never get the temperature quite right.

Breakfast is a standard Hyatt affair: $21 for the decent buffet, and a good menu on top. If you want coffee + bagel, there's a Starbucks about 3 minutes' walk away.

What really offended me was the $10 or $15 for wifi. Hyatt must be one of the last remaining quality chains to be charging for wifi. Come on, people. I do prefer Hyatt over the regular competitors for a number of reasons, but this really lets things down. Most of your competitors give it for free now; even though my company's paying I still feel horribly cheated. Wake up! It costs you next to nothing.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 20, 2012
Dear unspecified (UK),

Thanks much for taking the time to review our hotel. Your favorable impression is greatly appreciated. Glad to hear that, overall, you enjoyed your experience and our convenient location.

Rest assured your suggestions will be reviewed and considered.

Your business is appreciated. best wishes for the holidays season.

Cheers,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

332 people have reviewed this hotel

Traveler rating
    113
    152
    40
    17
    10
See reviews for
51
50
31
159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 17, 2012 via mobile

The hotel is both comfortable and up market. The location in Reston Town Centre is great because you can walk out around the village style streets with stores and restaurants and bars
A perfect location to see the sights if you have a car of course. Sits in easy reach of DC Monuments and sites, shopping and surrounding area. Easy reach to Dulles Airport
Only minor glitch was reservation seemed to be scrambled even though booked in advance and communicated with the service team before arrival. However the staff dealt with the issue with calm and effective service

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 19, 2012
Dear Geordieboy54,

Please accept my gratitude for your favorable review of our property. Glad to hear our location served you well.

Please come & visit us again.

Regards and best wishes for a great holiday season,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

Stayed here for two nights while on business in Reston. Great location and in walking distance to plenty of restaurants and shops. The hotel is very clean and comfortable. The airport shuttle is also very efficient.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 12, 2012
Dear Bobgek,

Thank you so much for taking the time to write such a gracious and favorable review. Glad that our Retson Town Center location proved to be convenient for you.

Thanks for your business and please come back & visit us soon.

Regards,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 8, 2012

Stayed for a small convention and this property meets your expectations for a Hyatt Regency property that is intended for business travelers. Higher end, but not top drawer. Service and amenities are very good.

Upside is that it sits at the edge of Reston Town Center and is a very short walk to many high and shops and good restaurants.

A couple of gripes. Clock in the room was not lit and could not be seen without turning on a lamp. Gigantic hair in the tub! Room not cleaned until 3:30 in the afternoon. Dirt/fuzz in the in-room coffee cup.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 12, 2012
Dear Colocav,

Thanks for taking the time to review your experience at our property. So sorry to learn of our unfortunate cleanliness experience. This is not consistent with our standards. Rest assured this will be followed up on.

Glad to hear our location proved to be convenient for your needs.

We appreciate you business and sincerely wish we had provide for a better experience for you.

Please come & visit us again soon.

Regards,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2012

We had booked the Hyatt Regency through Expedia for a stay to visit my daughter and her husband. When hurricane Sandy arrived we had to extend our visit by three days before we could fly back home. We couldn't have chosen a more comfortable place to stay.

Pros:
Extremely helpful and friendly staff. When we had to extend our stay the person at the desk actually suggested we check expedia online and if we could get a lower rate, they would make sure we kept the same room.

Room was very clean, large and comfortable. I appreciate the little things, like all the lights on when we arrived, so it felt very welcoming and no scrambling for light switches.

Hotel is located in a very nice shopping area. We enjoyed being able to walk to a movie theater, shops, restaurants and I have to put a plug in for an amazing Gelato shop, Pitango. My daughter lived in Italy, and says this is the best gelato she has ever eaten in the US. I just have to say YUM! Won't admit to how many times we visited there during our stay.

Cons:

Would be helpful to know if there are any large conventions happening at the hotel, and what type. Sharing the hotel with a tremendously large number of High School theater students was quite the experience. Waits for elevators got quite long at times. We did appreciate the hotel putting on a quiet floor, not with the students.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 6, 2012
Dear Waystogo,

Please accept my gratitude for caring enought to post such a detailed-and favorable review. Glad to learn that the hotel and it's location amenities served you well during an extended stay. I do regret that your experience may have been affected by an annual weekend students convention.

Thank you for your business. It is our hope that you choose to stay with us during a future visit.

Regards,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2012

We ended up staying at the Reston Hyatt last minute during Hurricane Sandy out of fear that a. our trees would hit our house and b. we'd lose power. We only live about 30 minutes away so really have never needed to stay at this hotel in the past. We had a 3 room suite set up with 2 regular hotel rooms on either side of a huge hospitality suite - which was fabulous and served as a great space to hang out. It was modern, clean and very comfortable. The staff was warm and friendly. My kids had an absolute blast and thought of it as a little adventure. They were able to relax and leave the worrying to us. We were there with my mom and step dad so we hung out in the restaurant for a bit having drinks and apps & then ordered room service later on - all of which was great. The lady who delivered our room service, Elsa, was fantastic. So sweet and accomodating, offering to bring the kids cereal up that night in case they lost power before breakfast. I am a germ freak and very picky about hotels and I have to say the Hyatt was very clean and up-to-date, and I was very comfortable there. I'd recommend this hotel to anyone visiting the area. We've been going to the Reston Town Center for years (my husband actually works at a company based there) and the TC has great shopping and dining and is a beautiful place! I should also mention that there is a Panera in the hotel which makes feeding your kids and getting yourself a pumpkin spice latte very easy! There were two negatives for me...1. I did not like the children's menu in the hotel restaurant. Luckily they had pizza on the room service menu, but despite it coming from the same kitchen as the restaurant, they wouldn't let me order it in the restaurant; and 2. the female bartender was terrible. She was borderline rude and didn't seem to know what she was doing. There were 7 people sitting at the bar (I counted) and you'd have thought there were 70 by the way she was acting. Luckily the manager was there and he was fantastic, got our drinks and food and was very calm and nice. Thank you Hyatt for turning terrible Hurricane Sandy into a fun adventure for my kids and me!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 5, 2012
Dear MomofTwoVA,

Thank you so much for the favorable review. Great to learn that an unfortunate weather-forced hotel stay turnde into a memorable adventure for you & your family.

Your suggestions were well received. I truly regret if a bar employee provided less than enthusiastic service. Rest assured this will be investigated.

Your business is much appreciated. Please come back & visit us!

Regards,

Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax Station, Virginia
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 31, 2012

We decided since we lose power almost every huge storm, that we would get ahead of the power outage and check into a hotel in our area. We have never had the need to stay at the Hyatt Reston but have been to the Town Center many times over the years and just love the are. We live about 6 miles from the hotel so we reserved a suite for ourselves and our daughter and grandchildren. We absolutely loved our rooms and the parlour suite in between the 2 suites. The rooms were very clean and quite large but the best part was t he in between suite that allowed us to all hang out and just have fun.We were so worried about the storm damage to our homes but decided to just try to make it fun for the grandkids. We had a wonderful time in the downstairs bar with light fare and wine and games for the kids. We returned to our suite and my daughter ordered room service which was excellent as well and we all had a great time playing games and having pizza. But the good times were overshadowed by watching all the terrible weather on the news and how others were suffering. We said our prayers for all and tried to be hopeful and were grateful that we were safe. Everyone on staff at the hotel could not have been nicer or more helpful and we had a wonderful time despite the unfortunate circumstances of others. I neglected to mention that the hotel gave us a drastically reduced rate due to the storm, something the Ritz at Tysons did not offer but increased their rates. We were so taken by this gesture as many people cannot afford togo to a hotel during a power outage and the Hyatt made it possible for some to be able to stay because of their discounted prices. Very nice indeed. I will certainly recommend this lovely hotel to all visitors and family that we have in the future and if there is another Sandy looming on the horizon!

Room Tip: We were on the 11th floor with a wonderful view and wonderful room......we loved it!
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, November 2, 2012
Dear CCGrandma,

We were delighted to read your gracious review of your experience. Great to hear that you and your family enjoyed together during quite a difficult ordeal. Fortunately, our area was not as affected by the storm, as others less fortunate. Our prayers are with them.

Thank you for your business and fabulous review. Your feedback will be passed along. We sincerely hope that you decid to stay with us again.

Warm regards,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hyatt Regency Reston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Reston

Also Known As:
Hyatt Regency Reston Hotel Reston
Hyatt Regency Reston Hotel
Reston Hyatt Regency
Hyatt Reston
Reston Hyatt
Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Reston
#3 Business Hotel in Reston
#4 Family Hotel in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Orbitz, Expedia, Amex, Tingo, TripOnline SA, Hotels.com, Agoda and Venere so you can book your Hyatt Regency Reston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hyatt Regency Reston, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.