We ended up staying at the Reston Hyatt last minute during Hurricane Sandy out of fear that a. our trees would hit our house and b. we'd lose power. We only live about 30 minutes away so really have never needed to stay at this hotel in the past. We had a 3 room suite set up with 2 regular hotel rooms on either side of a huge hospitality suite - which was fabulous and served as a great space to hang out. It was modern, clean and very comfortable. The staff was warm and friendly. My kids had an absolute blast and thought of it as a little adventure. They were able to relax and leave the worrying to us. We were there with my mom and step dad so we hung out in the restaurant for a bit having drinks and apps & then ordered room service later on - all of which was great. The lady who delivered our room service, Elsa, was fantastic. So sweet and accomodating, offering to bring the kids cereal up that night in case they lost power before breakfast. I am a germ freak and very picky about hotels and I have to say the Hyatt was very clean and up-to-date, and I was very comfortable there. I'd recommend this hotel to anyone visiting the area. We've been going to the Reston Town Center for years (my husband actually works at a company based there) and the TC has great shopping and dining and is a beautiful place! I should also mention that there is a Panera in the hotel which makes feeding your kids and getting yourself a pumpkin spice latte very easy! There were two negatives for me...1. I did not like the children's menu in the hotel restaurant. Luckily they had pizza on the room service menu, but despite it coming from the same kitchen as the restaurant, they wouldn't let me order it in the restaurant; and 2. the female bartender was terrible. She was borderline rude and didn't seem to know what she was doing. There were 7 people sitting at the bar (I counted) and you'd have thought there were 70 by the way she was acting. Luckily the manager was there and he was fantastic, got our drinks and food and was very calm and nice. Thank you Hyatt for turning terrible Hurricane Sandy into a fun adventure for my kids and me!

We decided since we lose power almost every huge storm, that we would get ahead of the power outage and check into a hotel in our area. We have never had the need to stay at the Hyatt Reston but have been to the Town Center many times over the years and just love the are. We live about 6 miles from the hotel so we reserved a suite for ourselves and our daughter and grandchildren. We absolutely loved our rooms and the parlour suite in between the 2 suites. The rooms were very clean and quite large but the best part was t he in between suite that allowed us to all hang out and just have fun.We were so worried about the storm damage to our homes but decided to just try to make it fun for the grandkids. We had a wonderful time in the downstairs bar with light fare and wine and games for the kids. We returned to our suite and my daughter ordered room service which was excellent as well and we all had a great time playing games and having pizza. But the good times were overshadowed by watching all the terrible weather on the news and how others were suffering. We said our prayers for all and tried to be hopeful and were grateful that we were safe. Everyone on staff at the hotel could not have been nicer or more helpful and we had a wonderful time despite the unfortunate circumstances of others. I neglected to mention that the hotel gave us a drastically reduced rate due to the storm, something the Ritz at Tysons did not offer but increased their rates. We were so taken by this gesture as many people cannot afford togo to a hotel during a power outage and the Hyatt made it possible for some to be able to stay because of their discounted prices. Very nice indeed. I will certainly recommend this lovely hotel to all visitors and family that we have in the future and if there is another Sandy looming on the horizon!

I went here as a chaperone for a group of high school students. The hotel was packed and the layout of the elevators made it such that waits were interminable. Apparently this hotel is very popular with conventions as it is next to Reston Town Center. if you are planning to stay, ask if a conference is planned concurrent with your stay. If there is, get a room on the 3rd floor so you can use the stairs.

The rooms were nice enough, not much in the way of amenities other than a shoeshine stand. The thing that really bothered me though was the $14.95 daily charge for internet in the rooms. If Motel 6 can figure out a way to offer it for free, I think Hyatt could as well. There is a Panera bread near the hotel and many people congregated there for the free wi-fi.

I recently stayed at the Reston Hyatt and was part of a conference taking place on-site. Check-in was handled in an efficient and pleasant manner and our room was well-appointed. I am always surprised when a full-service hotel charges for Internet use. I would like to propose an idea. Why don't you assume everyone will use your WiFi. Its probably true. So, just add the charge into the nightly rate and then the traveler will not feel annoyance at yet another charge.
My stay was generally pleasant. The location is wonderful - Reston Town Center is charming. We were there when all the shopkeepers were having a trick or treat Halloween event for local children. We had lunch on the patio of a nearby restaurant and watched as dozens of adorable little children walked by in costume. There are countless wonderful shops and restaurants so there is plenty to do.
Here are my complaints. Your elevators are the slowest I have ever encountered. I am not making a generalization here. Your elevators were literally THE slowest ever. It became quicker to just walk up and down the steps.
Check-out time is noon. I left the room at 8:30 to get breakfast and returned only to find housekeeping in the room. Surprisingly, she did not make any move to leave even after I sat down in the chair obviously wanting to enjoy the room I had through noon. I think she would have stayed and cleaned the bathroom had I not told her we were not finished in the bathroom. I was a bit disturbed that she came into a room full of luggage, with clothes hanging in the closet and toiletries and clothes in the bathroom and assumed we were finished with the room!! I was most upset I was unable to get a few hours of additional sleep since she changed the bedsheets.