I recently stayed at the Reston Hyatt and was part of a conference taking place on-site. Check-in was handled in an efficient and pleasant manner and our room was well-appointed. I am always surprised when a full-service hotel charges for Internet use. I would like to propose an idea. Why don't you assume everyone will use your WiFi. Its probably true. So, just add the charge into the nightly rate and then the traveler will not feel annoyance at yet another charge.
My stay was generally pleasant. The location is wonderful - Reston Town Center is charming. We were there when all the shopkeepers were having a trick or treat Halloween event for local children. We had lunch on the patio of a nearby restaurant and watched as dozens of adorable little children walked by in costume. There are countless wonderful shops and restaurants so there is plenty to do.
Here are my complaints. Your elevators are the slowest I have ever encountered. I am not making a generalization here. Your elevators were literally THE slowest ever. It became quicker to just walk up and down the steps.
Check-out time is noon. I left the room at 8:30 to get breakfast and returned only to find housekeeping in the room. Surprisingly, she did not make any move to leave even after I sat down in the chair obviously wanting to enjoy the room I had through noon. I think she would have stayed and cleaned the bathroom had I not told her we were not finished in the bathroom. I was a bit disturbed that she came into a room full of luggage, with clothes hanging in the closet and toiletries and clothes in the bathroom and assumed we were finished with the room!! I was most upset I was unable to get a few hours of additional sleep since she changed the bedsheets.

This hotel was very nice, but at $200.00 plus per night, it felt more like $100.00 a night hotel. I can go to another well known chain and get a very clean well appointed room and get free wifi and breakfast. Not sure what this offered for the extra money. The wifi was $10.00 a day but that only let you use one device. $15.00 if you need more than one connection. And the connection was so slow I could not log into work.


I tavel a lot to many different areas. I set my expectations based on what is available locally. They are not always the best. That is okay, but at these rates I expected more.

I just stayed at the Hyatt Reston this past weekend (check out date 10/21)

The hotel is a very nice business hotel, as Regency is known for. I was here for a family gathering and the hotel was perfectly located to all. We did enjoy the Reston Town Center, the proximity to all of this was perfect.

Upon arrival at the property, we were greeted very pleasantly by the bellman and valets. They helped us with our luggage, as they should do, to the front desk. The front desk staff was very helpful and got us checked in right away. I was told I was in a business room and this included free wifi (I wasn't told that this was only for TWO DEVICES THOUGH), and breakfast for 1 daily (my complaint about this, I was not told that it HAD to be in the restaurant). I will not delve into any of this, but I do think that more than 2 devices should be on the free wifi.

The room was very quaint and for the most part sound proofed. Being a world traveler, I am use to some amenities that I realize a business hotel will not provide. But the bed was very comfortable, the bedroom was very comfortable as well. The bathroom could use some updating and could definitely use a lot more LIGHT. Especially in the shower. Bath amenities were typical Hyatt Place and Hyatt Regency amenities, nothing too great or that stands out here. I was pretty ticked off on Saturday though, my girlfriend and I spent the entire day (from 10am till 5pm) out of the room. When we walked out at 10am, there was a housekeeper cleaning the room next to ours. But upon arrival back to our room at 5pm, the house keeper was just cleaning our room. Again, I won't delve into this, but this ROYALLY SUCKED To the DOS who will probably read this, read my other reviews please, I rarely use/if ever use the word sucked in a review.

As for the hotel amenities, the proximity to the Town Center is invaluable. I am a gym rat, as my girlfriend tells me, and I was okay with the gym here. I had spent about an hour working out, and then jumped into the pool to relax before heading back out. It's nice to have an indoor pool and to jump into it after working out. I never stepped foot in the hotel restaurant, as I was at family events, only walked through the main lobby and it was very nice, and didn't get to check out the Regency Club.

I'd say this is a nice hotel and in a perfect location. For people traveling to Reston on business, this is the place to be. If you're looking for class and sophistication, I'd suggest driving 20 minutes or so and go to the Ritz Tysons Corner. I will be using this property again, and look forward to it.

Thank you very much, for a wonderful stay.

Stayed here 4 nights on business. It's a great location - walking distance to shopping, restaurants and a movie theater. Very nice work out facility. I used the pool and hot tub one evening around 5pm and I was the only one there the entire time (besides the lifeguard). Rooms are very nice although some mildew in the shower and a few areas, such as vents, were not as clean as you would expect. The elevators were a little slow and the stair system a little confusing, but all in all this is a great place to stay and I would return.