Wife and I decided to do a 10 day park and fly from the Sheraton. Had an early flight out of Dulles to Oakland CA. We were celebrating our 30th wedding anniversary at Yosemite. We parked our car where we were instructed to park "in the back". Lot was pretty full but we found a spot under a lamp post. Hung the hotel tag from the mirror and spent the night. Hotel stay was okay, updated room was sufficient but coffee maker did not work. Upon arrival in Dulles we had to call the hotel to get the shuttle to come and pick us up. Nothing worse than being tired and seeing every other hotel shuttle come by but the Sheraton. You give them your flight information and they have an arrivals monitor in their lobby. You would think being a service company they would know that you had landed. Be prepared to call.
Here is where the trip completely falls apart. Upon arriving at the hotel I find that my front tire was flat. So I put on the donut spare and proceed to find a gas station. So it is early Saturday morning and I stop at two gas station only to be turned away. I decide to drive 50 miles an hour for 100 miles to get back home. Finally, when I get home I take the tire to Sears. I'm told the tire can't be fixed because of a slice in the side wall. The tire had been slashed. I contact the Sheraton that same day. It is Labor Day weekend so I don't get a call back until Tuesday. Manager apologizes and proceeds to tell me that the hotel has a "park at your own risk" policy. Funny I didn't see this anywhere in writing or in the advertisement. This hotel advertises "It's easy....park your car "safely" at the hotel, relax in one of our comfortable rooms the night before your flight, and hop on our complimentary shuttle to the airport, which is just minutes away! The manager proceeds to tell me that this is their first case of vandalism. So now I wonder if the the tire was slashed by a disgruntled employee. Either way I paid to park and you would expect some level of security. I find out from the hotel manager that there are no cameras and no security for the vehicles. I contacted Starwood who referred me back to local management.
So if you decide to "park and fly" at this hotel...do it at your own risk! I recommend to stay and pay a little more at a reputable "secure" location. In the future I will park at Dulles airport because it is more secure. After dealing with the indifferent management staff at the Sheraton and customer service at Starwood Hotels, I will never stay at one of their hotels for business or pleasure. What I got for my money is the most expensive and miserable experience. I frequently travel for business and this experience is the worst in 30 years!!!!!
- Official Description (provided by the hotel):
- In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more less
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- Also Known As:
- Sheraton Reston
- Reston Sheraton