Monica was my front desk receptionist. She was wonderful. My priceline reservation hadn't come through yet and she gave me a cold bottle of water while I waited. She suggested some near by food locations and offered transportation even though I didn't need it. It took a while checking in, waiting on priceline(not Sheraton) and so she even comped my breakfast and internet and upgraded me to a king bed. Monica even called my room a while after check in to confirm I had everything I needed and found my room acceptable. She hit it out of the park.
Outstanding customer service. Newly renovated rooms. I HIGHLY recommend this hotel only on the chance that you might get Monica to help check you in. I am glad Uzbekistan let her come to the US and make my day so much better.
- Official Description (provided by the hotel):
- In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Reston
- Reston Sheraton