Unfortunately, I had to return three times to front desk since the keys to my room didn't work! After those three failed attempts housekeeping let me into my room, but I still didn't have working keys to my room yet. The young man whom I checked in with at the front desk, however, assured me to send someone up to my room to fix that problem soon. Since after three hours of waiting still nobody showed up, I called front desk once more again. When the engineer finally came to my room, he told me nobody informed him about the problem with my door / keys. In short, I find this form of customer care unacceptable! Not to mention, while feeling caught in my own hotel room and waiting hungry for having dinner, due to that delay I had real difficulties to find something to eat later on the same night!
- Official Description (provided by the hotel):
- In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more less
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- Also Known As:
- Sheraton Reston
- Reston Sheraton