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All 4 Reston hotels

Sheraton Reston Hotel: Traveler Reviews

3.5 of 5
11810 Sunrise Valley Drive, Reston, VA 20191
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Ranked #4 of 4 hotels in Reston
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193 reviews from our community

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Iowa City, Iowa
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Good for business travel, but overall average”
3 of 5 stars Reviewed October 21, 2012

The mattress on the bed was just old and slumpy. The bathroom was tiny, old and not clean. The carpet looked quite old. Definitely the rooms require serious renovation. However, the staff were nice, welcoming and helpful. Definitely not recommended for any non-business or leisure purpose.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MDPIowaCity about Sheraton Reston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony B, Guest Relations Manager at Sheraton Reston Hotel, responded to this review
November 27, 2012
Dear MDPIowacity,

Thank you for taking your time and providing us feedback regarding the hotel facilities and the services. We value our guests’ reviews to be able to provide better services and make chances according to our guests’ needs.

Our team works hard to provide exceptional guest services and to accommodate the needs of our valued guests. I am happy and proud to hear you were satisfied with the services and also happy to inform you that we are currently in planning stages of an overall renovation, included with this will be the latest version of the Sheraton Sweet Sleeper mattress.

If you need any assistance for your future plans at Sheraton Reston, please do not hesitate to contact me and I will be more than happy to assist you.

Warm regards,

Tony Besener
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Dallas, Texas
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Good for business with outstanding service”
4 of 5 stars Reviewed October 18, 2012

The hotel provides shuttle service to Dulles airport. The staffs at the hotel are very kind and extremely helpful. The hotel provides free wifi at the lobby. The room and bathroom were clean. The room was a little bit noisy due to some maintenance or A/C repair. The hotel needs renovation. The carpet seems outdated. The hotel is located in a nice area. However, there is not a lot near the hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chul A about Sheraton Reston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Massachusetts
Top Contributor
84 reviews 84 reviews
6 hotel reviews
Reviews in 38 cities Reviews in 38 cities
32 helpful votes 32 helpful votes
“Very good for business travel”
4 of 5 stars Reviewed October 14, 2012

Clean, decent food - at the restaurant and catering. Free wifi in lobby. Good for a business travel. Not a lot near by but that's not the hotel's fault. I felt well taken care of there. The shuttle to Dulles was great as well.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CarolineMR about Sheraton Reston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island City, New York
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Plenty of other hotels in the area, not maintained!”
2 of 5 stars Reviewed October 10, 2012

I usually don't see a hotel like this in such a nice area. This place is worn out, carpets through-out were stained and matted. There was an odor in the hallways that was remeniscent of a dog kennel and I love dogs. I went down to bar and while waiting for a drink (about 20 minutes), I complained to the barmaid and she verbally abused me in front of 20 patrons. Meanwhile she was on her phone. Location was good, however, this place needs a make over, it's lost somewhere in the 70's. I'm not kidding!!!! We cut our trip short and went into DC.

Room Tip: There aren't any, if you saty here, bring spray bleach.
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask hockeybuzz about Sheraton Reston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony B, Guest Relations Manager at Sheraton Reston Hotel, responded to this review
October 16, 2012
Dear hockeybuzz,

First of all I would like to thank you for your gift of feedback, I sincerely apologize that our hotel amenities and services did not meet your expectations. We are currently in the planning stages of updating our guest rooms and public space. I would like to apologize for the wait time in the bar area, waiting for a drink for 20 minutes is excessive amount of time. We take great pride in being able to deliver excellent service to our guests and not meeting your expectations is not acceptable to us as this experience was unacceptable to you.

I do hope you will continue to visit the Sheraton Reston and Westin Reston Heights in the coming months so you can join us to watch the Sheraton change and grow.
Thank you again for sharing with us, we look forward to seeing you soon.

Warm Regards,

Tony Besener
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Travelers are raving about these Reston hotels

Lima, Peru
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
“Great hotel with good service and modern facilities.”
5 of 5 stars Reviewed October 9, 2012

Very good hotel, great service, what you expect from Sheraton. Location is near Reston Town Center that has great restaurants, bars and shopping. The gym is small but well equiped. Wi fi is free in main lobby. Rooms are clean and modern.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Flavio B about Sheraton Reston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Reston Hotel

Also Known As:
Sheraton Reston
Reston Sheraton
Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Region: United States > Virginia > Fairfax County > Reston
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Reston
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 
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