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All 4 Reston hotels

Sheraton Reston Hotel: Traveler Reviews

3.5 of 5
11810 Sunrise Valley Drive, Reston, VA 20191
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Ranked #4 of 4 hotels in Reston
Most recent review
4 of 5 stars Reviewed February 25, 2012
Tim_PADI_DM Uxbridge, Canada
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193 reviews from our community

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Uxbridge, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
“Great service. Clean and well run”
4 of 5 stars Reviewed February 25, 2012

I got stranded one night in Dulles and ended up at this hotel at 2am

Clean,fresh,couldntaskfor better service. Great bed. They put me on the club floor where i enjoyed a midnight snack and a great continental breakfast

Only issue was policy on local calls. Note in room said first 60 mins free then .10 afterwards. They charged .85 per call. The front desk said that was in addition to the posted rate ( of free) but after some discussion the charges were waived

They were easy to deal with and have a free shuttle to Dulles.

A bright spot in a 36 hour united air saga

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Convenient but nothing to write home about”
3 of 5 stars Reviewed February 20, 2012

We needed a hotel to stay in near the airport that provided "park and fly" options (that essentially pay for the cost of the hotel as opposed to parking). The Reston Sheraton was a bit farther but also a bit cheaper. The check-in/check out was fine. The room adequate. The parking was well lit and the shuttle dependable.

But the hotel clearly is used by people needing a meeting space (as was true when we were there). Our room was near the elevator and we could clearly hear people walking up and down the hallway.

Nothing to write about that would tell people not to stay here, but nothing to recommend it to attract people who had other options.

Room Tip: Make sure that you realize that the Sheraton Herndon has a separate airport shuttle when you are tak...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshorter, General Manager at Sheraton Reston Hotel, responded to this review
February 21, 2012
Thank you for sharing your experience and glad to hear the hotel was adequate for your needs. Our hotel is well position with catering to individual travelers and convention groups. Our service levels are above average and we strive to exceed every guest expectation. We appreciate your kind comments of our hotel and hope to welcome you back on another visit in future.

Warm regards,

Ralph Shorter
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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“A bit dated but perfectly suitable”
5 of 5 stars Reviewed February 20, 2012

The hotel and particularly the rooms are showing their age. However, the friendly service and the convenient location more than make up for it. The breakfast buffet was well stocked. The hotel has free shuttle service to both IAD and the Reston City Centre. A perfectly good choice for a business stay or while overnighting at Dulles.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rshorter, General Manager at Sheraton Reston Hotel, responded to this review
February 21, 2012
Thank you for sharing your comments from your recent visit. We are one of the most mature properties in Reston, and as you experienced our outstanding service and amenities continues to give us an edge over our competitors. We are delighted that you enjoyed your stay and look forward to your future visits.

Warm regards,

Ralph Shorter
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Maidenhead, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Perfectly good business hotel”
3 of 5 stars Reviewed February 18, 2012 via mobile

Stopping for 18 hours or so for some meetings around the area this is a perfectly adequate hotel.

Everything works fine for this purpose. Good desk and chair in the room, Internet access, an iron and ironing board in good order and a comfortable nights sleep - all basis covered.

Hotel provides a shuttle bus to/from airport every 30 minutes (certainly during day).

Lobby was just OK to sit and meet in. Meeting rooms by the hour would have been better, but there was Starbucks coffee on tap.

Restaurant was closed, so I joined a colleague for a quick meal in the bar. Nothing particularly memorable, but it did the job fine.

Room service for breakfast was fast and efficient.

Small gym and in season an outdoor pool

Certainly worked for business, but wouldn't be first choice for an extended leisure trip

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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rshorter, General Manager at Sheraton Reston Hotel, responded to this review
February 20, 2012
We appreciate your visit and comments and glad you enjoyed your stay. We take great pride delivering to our guest exceeded expectations for both...
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Pittsburgh, Pennsylvania
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Excellent”
4 of 5 stars Reviewed February 6, 2012

Great hotel in DC's suburb, easy access to highways and transit. Appreciated the hospitality of every hotel emplyee I encountered during my stay. Older hotel, but very well kept with nice outdoor pool set in a courtyard setting. Rooms were very clean and maybe a little bigger than the average hotel room. Nice club floor, very quiet and clean everywhere, room, hallways, lobby, etc. A family could stay here on the weekend for a great rate and take the Metro into town to see sights without spending a fortune as you may suspect. I reccomend!

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rshorter, General Manager at Sheraton Reston Hotel, responded to this review
February 16, 2012
Thank you for your comments and for your visit. We are delighted you found the hotel and accommodations to your liking and hope to see you back again...
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Additional Information about Sheraton Reston Hotel

Also Known As:
Sheraton Reston
Reston Sheraton
Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Region: United States > Virginia > Fairfax County > Reston
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Reston
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 
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