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“Block of rooms for a large family event” 5 of 5 stars
Review of Westin Reston Heights

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Westin Reston Heights
4.0 of 5 Hotel   |   11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191   |  
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Special Offer
Breakfast for 2 Included
Ranked #3 of 4 Hotels in Reston
Certificate of Excellence 2014
Reston, Virginia
1 review
“Block of rooms for a large family event”
5 of 5 stars Reviewed 1 week ago

We blocked 20 rooms for a large family event with many guests coming from out of town. Rochelle Goldberg was our point of contact and did a great job working with us. There were no issues and all of our guests were very happy with the accommodations!

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 6 days ago
Dear Bill H,

We truly appreciate your feedback and for choosing the Westin Reston Heights for your family event accommodations.

We're all thrilled to hear that you enjoyed your stay with us and that Rochelle made a difference in providing you exceptional customer service. She's the one of the best at what she does.

We are looking forward for your next visit at the Westin in Reston.


Be well.
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283 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here a few times, very quiet, good staff and helpful front desk. Free shuttle from Dulles is worth $20 each way, also local drop off at local businesses is super helpful and cost saving. They have very good (but a bit pricey) food in the bar and restaurant.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 6 days ago
Dear annemJ4005KD,

Thank you for choosing the Westin Reston Heights for your accommodation.

We appreciate the feedback you have given. Our drive is to make our guests happy and we're very glad to hear that you were able to enjoy your memorable stay with us.

We hope to see you again next time you're in the Reston, Va.


Be well.
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Lincoln, Nebraska
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a deal with a meeting I was attending so it was a no brainier given the rates they were offering. I had some concerns early on when the hotel shuttle which was supposed to pick us up at the Metro station took over 30 minutes to show up past its appointed time. We were there when it was supposed to be there, but arrived well past it's appointed time. "Traffic issues", yeah maybe but it didn't look that bad to me. Ten minutes to get back to the hotel..........
Anyway, on arrival it was all good. The hotel overall I think needs a "refresh" but still OK overall. Room was fine, bed slept well. The restaurant was very good. Nice wine selection. Manager very friendly and helpful.
We will come back again I'm sure.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 1 week ago
Dear NEBXRAYMAN,

Thank you for your feedback. It is very important to us and we appreciate you sharing your thoughts and experience while staying at the Westin.

We want to apologize for the delay when you needed to be picked up at the Wiehle-Reston Metro station. Delays may be caused by shuttle coming from IAD airport or traffic from Reston parkway at certain rush hours. We apologize for the inconvenience this has caused you.

We are thrilled to hear that you were able to enjoy your stay. We always want to make sure that all our guests are taken care of with a more personal and instinctive customer service.

We'll see you on your next visit to Reston.


Be well.
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New York City, New York
Top Contributor
159 reviews 159 reviews
32 hotel reviews
Reviews in 63 cities Reviews in 63 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was at this hotel for week on business in Reston. Great location - as in easy to get to office areas in Reston - but far enough away from hub bub that location was restful. A quiet facility that allows you to get work done. If you're looking to party, not the place for you. Restaurant was nice, but typically pricey. You're only a couple miles ways from "downtown" Reston, which has lots of interesting restaurants.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 1 week ago
Dear billq-newburgh,

Thank you for your recent stay at the Westin Reston Heights!

The hotel is in an ideal location for business people to rest and have a relaxing quiet stay after a long day at work. It is also a good location for guests with family and friends to get together and can use our shuttle to go to Reston Town Center and/or to Washington DC via the Metro station.

We're glad that you were able to enjoy your stay and hope that you had a feeling of renewal.

Looking forward for your next visit for a more memorable experience.


Be well.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Reston Westin last weekend. Can't say enough about how great my experience was. The hotel is very clean and comfortable. The food at the restaurant was delicious. The staff was courteous, attentive and helpful. All my interaction were positive ... restaurant staff, Matt at the pool, all the shuttle drivers and the desk staff. It was such a pleasure.
The shuttle service to the Metro, town centre and airport made it a real deal over staying downtown. The trip downtown was quite effortless. Will definitely stay here again. Thank you!

Stayed April 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 1 week ago
Dear Aaiselly,

Thank you for your wonderful feedback of the Westin Reston Heights!

We're glad that you had a splendid stay and that every associate were able to assist you the best they can. It is our goal to provide every guest the best service to create a memorable experience.

We look forward for your next visit at the Westin in Reston.


Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia, USA
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At check in I was offered late check out and free bottled water based on the credit card I was using. I had completely forgot about some of the perks so it was nice to have this brought to my attention without asking.

The hotel is very clean and offers free garaged parking. 24 hour room service. A Nice fitness center! It's also central to Reston town center and Dulles town center.

10 out of 10


Very Nice Hotel

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 1 week ago
Thank you Jeff C for your choosing the Westin Reston Heights for your hotel needs and giving us your great feedback about your recent stay!

We strive to meet guest expectations and we're happy to hear that we were able to meet yours.

We hope to see you again on your next visit to Reston, VA.


Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago

We got a room for two nights so that we could take our kids into DC and see the sites. Our room was great...very clean and spacious. The staff was excellent...super accomodating and friendly. The front desk staff gave us great advice about the metro and places to eat and shop. Housekeeping was quick to help us set up the extra beds for our kids and bring fresh towels. One of the lifeguards on duty was particularly helpful as well. We were happy to take advantage of the shuttle service to and from the metro. Overall, we had a great time and highly recommend this hotel.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review, 1 week ago
Dear Claire O,

Thank you for your recent stay at the Westin Reston Heights.

We are thrilled that you enjoyed your stay with us. We always try to go above & beyond and we're glad to hear that we were able to meet your expectations. Every associate are always more than willing to help guests in every way possible.

We're looking forward for your next visit.


Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Reston Heights

Address: 11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Reston Heights 4*
Number of rooms: 191
Official Description (provided by the hotel):
Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more   less 
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Also Known As:
Westin Reston Heights Hotel Reston
Reston Westin

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