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“Very nice stay, but...” 4 of 5 stars
Review of Westin Reston Heights

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Westin Reston Heights
4.0 of 5 Hotel   |   11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191   |  
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #2 of 4 Hotels in Reston
Certificate of Excellence
New York
Level Contributor
193 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Very nice stay, but...”
4 of 5 stars Reviewed July 14, 2014

We enjoyed our stay this last Saturday night. However, we stayed with our two dogs. Somehow they managed to find pistachio shells on the floor from the prior guest. Evidently the maid service missed them. Not good. Also, it seemed that the hotel was putting all their guests with dogs on the same floor. If anyone knows anything about dogs, if one starts barking, they all start barking so I was concerned that mine would join in with the 2 dogs across the hall that barked for 2 hrs non-stop. Once I told the front desk to let their owners know, the barking did stop. Perhaps they returned to the room and the dogs settled down. My recommendation to the hotel would be to spread the dogs out on various floors so that this can be alleviated. All in all the hotel is very clean and quiet. The a/c in the room are also nice and quiet. I would recommend this hotel.

Room Tip: As to have your room face the courtyard, not the highway, unless you like that.
See more room tips
Green Features: Don't know. I was not aware of any. (not sure what else you want be to write here.)
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank OpinionsGalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, July 30, 2014
Dear LiliCeCe100

We are happy to receive your thoughts on your stay with us recently and thank you for taking your time out write us. It is pleasant to read that you enjoyed your stay. I do apologize that the room cleanliness did need meet your expectations; we do work very hard to provide exceptional service each guest during their stay and I am sorry we missed that on that during your stay.
We will be addressing these problems that you encountered and improve our service for the next time you visit us.

We hope to have you stay with us again the next time you are in the Reston area.

Safe Travels
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340 reviews from our community

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

I've been to Starwood properties all over the world, and this property has truly blown me away. The accommodation was incredible, property lovely, and most of all- staff was as kind as humanly possible. In particular, the following staff made our stay memorable, comfortable, refreshing, and worth coming back: Geneva (front desk), Lexi (supervisor), and Harris (shuttle), and Peter (restaurant). As someone who is very familiar with Westin properties around the country as well as the world, this one will match the excellence of that which you have seen anywhere.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Aubrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, July 30, 2014
Dear Aubrey P,

Thank you, for giving us your feedback it is very important to us and we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that your stay measured up to the other Westins across the globe. It is pleasant to see that the service we provided was beyond expectations and that our staff like Harris, Peter, Lexy, and Geneva encourages you to spread the news about the Westin in Reston Heights.

I will definitely share this with the staff and we look forward to having you’re here again in the near future.

Safe Travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 29, 2014

My wife and I recently stayed in the Westin and thoroughly enjoyed our stay. The staff was very helpful, the restaurant was excellent, and the room was more than adequate. All of the facilities were clean, modern, and comfortable. The shuttle to Reston Town Center was very convenient and provided many more restaurants and shops.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ruffus06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, July 1, 2014
Dear Ruffus06

We appreciate you taking the time to share your thoughts on your recent stay. I am delighted to read that you had such a great and memorable experience and that we exceeded your expectation from the staff to the Vinifera restaurant. It was a pleasure having you here and next time you are in the Reston area, it will be an honor to have you staying with us again.

Safe Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tappahannock, Virginia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 17, 2014

Wonderful, relaxing experience. I had a short stay but worth every dime. The shuttle services are every 30 mins and always on time. The "heavenly beds" are indeed heavenly. The staff is professional and friendly.

Room Tip: I stayed in a standard king room and was impressed. So if you are on a budge but still want quality...
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank shamaracarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, June 22, 2014
Thank you shamaracarter,

Thank you for choosing to stay with us at the Westin Reston Heights! We are delighted to hear that you loved our staff, heavenly bed, shuttle service, and was able to have a relaxing time while in Reston. Thank you for your feedback and our team is thankful as well.

We look forward to having you again in the near future and safe travels to you as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 17, 2014

My girlfriend and I had a one night stay at the Westin Reston Heights. The room was clean and nicely appointed, typical of Westin hotels. The one complaint that I do have is that the parking situation is not clearly marked (it is underground parking) and no signage. I had to go into the lobby to figure out where the entrance to the underground parking was. My friend arrived separately and had the same issue, so I don't think it was just me. One nice thing is that they have a van that will take your over to the Reston Town Center, and that worked out well for us. Overall a good stay.

Stayed April 2014, traveled with friends
Helpful?
Thank MrsVirgina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, June 28, 2014
Dear Mrs. Virgina

Thank you for giving us your feedback we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that the comfort, cleanliness, and appointment of your room exceeded your expectations. We do apologize that you had trouble finding the parking garage, your feedback will allow us to improve our service and meet your expectations.

We hope to have you here once more to once again create another very enjoyable experience.
Safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

came in on a Thursday for my cousins wedding. Staff had room ready and a nice bottle of wine waiting for me. Clean room easy access to the highway. Great breakfast and dinner. Restaurant in lobby with super nice wait staff. All around great stay

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, June 22, 2014
Dear Mike M,

Thank you for giving us your feedback we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that our restaurant Vinifera has exceeded your expectations and that your all around stay was great.
We hope to have you here once more to once again create another very enjoyable experience.

Safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 12, 2014

I stayed overnight for business. When I checked into the room, at first glance everything seemed in order. I left for several hours and returned for the night and as I was getting ready for bed, I noticed the sink wasn't clean. Toothpaste from the previous guest was still in the sink, some of the toiletries were missing, and as I continued to look more closely, I noticed the room had not been cleaned. I was concerned the sheets had not been changed so at 12:30 in the morning, I had to change rooms. The next morning, I ordered breakfast which was cold and they left half the order off. The worst part of breakfast was the faux latte which was actually just coffee with a lot of milk instead of espresso and foamed milk. The night before, I ate at the restaurant having a few apps and wine. The wine selection was decent considering the restaurant is wine centric (Vinefera) but the food was cold and the bartender rushed us out. I was due to stay two additional nights and checked but cancelled because I was so disappointed. Would not stay here again.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Levy799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, July 1, 2014
Dear Levy799

We appreciate you sharing your thoughts and experience while at the Westin. I am very disappointed to read your comments regarding your visit. I do apologize that the rooms and cleaning service did not meet your expectations. Also please accept our apologizes for the service that you were experienced while dining here at the restaurant .

Once again I truly apologize for this experience and we will definitely be addressing the deficiencies that you encountered during your stay so that the next time you are staying in the Westin we can ensure a more positive experience overall.



Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Reston Heights

Address: 11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Reston
Price Range (Based on Average Rates):
Hotel Class:4 star — Westin Reston Heights 4*
Number of rooms: 191
Official Description (provided by the hotel):
Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more   less 
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Also Known As:
Westin Reston Heights Hotel Reston
Reston Westin

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