Stayed here for a local meeting. Location is great, near Dulles and shopping. The restaurant, Vinifera, is quite lovely, especially the outdoor seating, with excellent food and fantastic, friendly service, and priced typically for a Westin. For breakfast, paying close to $20 for 2 scrambled eggs and a bowl of fruit just seemed high, but that's, again, typical for the area and a Westin. The room was quite comfortable - gotta love that Westin Heavenly Bed! However, the front desk personnel presented a mixed bag on service while I was there. Some were extremely attentive and helpful. Others presented a cooler-than-thou vibe that made it feel like being friendly was an imposition to them. Upon check out, I questioned a room service charge, first with a front desk clerk who was so busy with an internal staff phone call that he couldn't even speak to me (take care of the customer in front of you first is usually the rule). So, he called in someone else and after some research, it became evident that the room service menus in the rooms were different from what they charged -- my menu had lower prices. I pointed this out, the woman shrugged and said, "I thought those menus were corrected." No apology, no acknowledgement of why I might be confused or upset, just a statement. When she saw that wasn't a good response, she offered to have the manager call. That was a week ago - of course, no call. They could have apologized and I would have been happy. They could have given me a $4 credit and I would have been happy. They did neither...so I would say that their attention to customer service needs a bit of improvement in that department.
- Official Description (provided by the hotel):
- Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more less
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- Also Known As:
- Westin Reston Heights Hotel Reston
- Reston Westin