I am currently staying with my husband at this beautiful hotel and we are enjoying our trip immensely. As a former flight attendant of many years, I have travelled the globe and stayed in many top hotels, and this one certainly stands out as one of the absolute best Westins I have ever visited ( the other two being the gorgeous Westin Michigan Avenue in Chicago as well as the Westin Market Street in San Francisco.) The decor here is ultra chic and tasteful, the famous heavenly beds are comfy as can be, the rooms large and airy and everything one would expect from such a fine high end hotel chain. What stands out most is the staff- their outstanding hospitality and warmth; going out of their way to really make one feel genuinely welcome here. I'd like to especially thank Justin for his fantastic service and literally rescuing us late at night when we landed from a long distance flight and had booked by mistake a hotel nearby that wasn't up to cleanliness standards at all and called around at 1 am. He even sent the hotel's shuttle bus to fetch us, gave outstanding service and we experienced true hospitality in the very best sense, highly to be commended! We'd also like to mention the wonderful service of Mark, Michael and Sal who contributed greatly to our lovely stay here and are also not just real professionals in the hotel industry, but come with as much heart, warmth and genuine hospitality as did Justin, our first point of contact. Having worked for the world's best airline so long, consistency of high standard was always something we aspired to give our passengers every single flight. This is an important point that fosters loyalty and a "feeling at home" with a specific hotel/airline/restaurant etc. Due to the economy, many places these days don't provide consistently high top notch service anymore, yet Justin, Mark, Michael and Sal were wisely picked by Westin as each truly gives their absolute best and doesn't compromise on service, it simply shows. This paired with huge hearts and Southern hospitality makes our stay a true pleasure- we'll be sure to recommend your hotel, the Westin chain and will certainly continue to book Westin when traveling. Many sincere thanks from two very happy customers!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
WOW! Thank you so much for taking a moment out of your stay to write such a glowing review. It is high praise when we receive such positive comments from someone who truly knows service. I am delighted to hear that Justin was able to rescue your trip and create a positive experience as a result. Thank you again for the review and for recognizing our associates.
Rooms Division Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.