Service was lacking at this Westin. I had several colleagues at the bar area where we ordered 3 very expensive bottles of champagne and the service people were very rude. Even my colleagues who never complain about bad service, complained about this.
At another instance in the restaurant, I tried to get seated, and they kept me waiting while they seated other businessmen.
The housekeeping s taff was also not up to snuff. They hardly cleaned my room, and when I called they said they had no one at housekeeping available to help.
At a minimum, I think they need to replace the restaurant staff. Even as a platinum member, I'd stay at a non starwood property, rather than coming back to this hotel.
- Official Description (provided by the hotel):
- Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Travelocity, Priceline, Orbitz, Expedia, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Westin Reston Heights reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Reston Heights Hotel Reston
- Reston Westin