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“Superb property close to Dulles Airport” 5 of 5 stars
Review of Westin Reston Heights

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Westin Reston Heights
4.0 of 5 Hotel   |   11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #2 of 4 hotels in Reston
Culpeper, Virginia
Top Contributor
95 reviews 95 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
“Superb property close to Dulles Airport”
5 of 5 stars Reviewed January 20, 2013

This fairly new Westin is located 10 minutes drive from IAD Dulles Airport. The facility has ample underground parking and is close to many amenities the traveller would need. The lobby has the feel of a boutique hotel which is a big surprise considering the size of the building. Staff especially Katherina from Ukraine was extremely courteous and friendly, however, for a hotel that size they had only two employee staffing the front desk which was inadequate as too many customers waited to be registered. I will certainly revisit this fine establishment again.

Room Tip: 8th Floor if you are a Starwood preferred member is great with additional space and free bees.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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238 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 14, 2013

This visit was a quick overnight rest stop before traveling to Dubai. It was very quiet and the shuttle service to the airport met expectations. There was only one desk clerk so check in too an inordinate amount of time...perhaps exasperated by my being fatigued. I can't say it had a warm feel to it. The design is somewhat odd with very high ceilings and the layout of the lobby was interesting. I had to go to a local ball to watch a playoff game as the hotel doesn't have a sports package in their bar. That was a bit disappointing as well. Check out was clean and easy.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Here
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 13, 2013

first time in Washington due to a missed connection at Dulles so I don't know about the location. Excellent hotel with very good facilities. Very friendly staff and free shuttle bus to the airport and the local shopping centres

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, MD
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 2, 2013

I got a good rate for this so-called 4 star Hotel for a new years eve getaway with wife and son but still I was disappointed. Staff was friendly enough and lobby was fine.. However the rooms were definitely lacking. Carpet was dingy gray, dated, and filthy.. We moved the chair to view the TV better and beneath it was fish crackers, dust, and what looked like toe nails (gross!). We demanded another room and were given one but it was not much better. Another thing is we saw several other guests walking dogs in th lobby and halls.. really? .. 4 stars with large dogs sleeping in the rooms! My son has moderate allergies so we didn't need this nor expect it from a 4 star hotel.. Again nice people but rooms are dated and dirty.. and they must reverse their liberal dog-friendly policy which obviously lowers the overall level of cleanliness of the property.. Sure I like dogs but I would never bring one to stay in my room in a fancy hotel.. I expect same courtesy from others..

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Front Office Manager at Westin Reston Heights, responded to this review, February 7, 2013
Dear Gauthp,
Thank you for taking the time to share feedback from your most recent stay with us. Our guest feedback is a gift to us as often times it may pinpoint an area of needed focus and attention.
I sincerely apologize for the experience you had during your stay. At Westin we know that a pet can be another member of the family, so we welcome dogs under 40 lbs to stay with their owner's in a pet friendly room. This courtesy should never impact the experience of our other loyal guests.
Please accept my apologies for the cleanliness issues you addressed during your time spent with us. We take issues such as these very seriously, I have notified our team and will be taking action to make sure this does not happen for other guests.

Be well,
John
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Davie, Florida
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 2, 2013

Stayed here for a meeting in October and it was very nice. The bed was comfy, the staff was nice, and the fireplaces outside the restaurant are great. Breakfast was good, although service was a little slow. Overall a good stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore, Maryland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2012

I had such an enjoyable stay in this hotel. The staff was accommodating. The room was extremely comfortable, clean, and modern. The bed was soft and cozy. The location was nice - close to several large shopping areas and good restaurants. I would definitely go back.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 10, 2012

We stayed for a night as we tought it would be a good pick as it was supposed to be close to the airport.

In fact it is away from everything and you need to take a shuttle that is supposed to run every 30 minutes. Unfortunately we waited for one and half for the shuttle until we decided to get a taxi because all the shuttle were used to transport the people attending to a wedding. It is a shame to behave like this and not provide any information.


Last but not least as there are nowhere you can go out for dinner you have to eat at the hotel where the price are absolutely crazy.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Front Office Manager at Westin Reston Heights, responded to this review, February 7, 2013
Dear Remi75102,
I am sorry to hear you waited so long for our shuttle without any communication, this is a courtesy service for our guests convenience and I sincerely apologize you were made to wait.
Our complex is not only home to the award winning Vinifera Wine Bar & Bistro but Syrah Restaurant and Cosmopolitan Lounge located at the Sheraton Reston next door. These venues offer a more casual environment to help satisfy many different tastes.
We are also located right across the Dulles Toll Road from Reston Town Center which boasts 50 retail shops, 30 restaurants, and a newly renovated movie theatre.
I hope you give us the opportunity to return to Reston and let our fantastic staff ensure you enjoy all that the area has to offer.
Be well,
John
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Additional Information about Westin Reston Heights

Address: 11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Reston Heights 4*
Official Description (provided by the hotel):
Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more   less 
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Also Known As:
Westin Reston Heights Hotel Reston
Reston Westin

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