TWO WORDS: BED BUGS
The company I work for booked 5 rooms through Hotwire for 3 nights this past weekend and 3 of the rooms had bedbugs.
When I called and asked for a refund, I was told that they did an investigation and no other guests had sustained bites and they did not find any evidence of bedbugs and now looking at some of the other reviews it appears that there are bed bugs at this hotel.
I was told that hotel owner, manager and regional manager had all said no to a refund.
Do not stay here.
I have pictures of bites and bugs and even a video and they would not even give me an email to forward on the information. Just a number to the regional office and I will escalate this situation.
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