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“They REALLY love their Guests!” 5 of 5 stars
Review of BEST WESTERN Radford Inn

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BEST WESTERN Radford Inn
1501 Tyler Ave., Radford, VA 24141   |  
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Ranked #2 of 3 Hotels in Radford
Roanoke, Virginia
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
“They REALLY love their Guests!”
5 of 5 stars Reviewed October 28, 2011

I have stayed in this hotel on business on several occasions and I have always enjoyed this Hotel. It is ALOT nicer than most of the "dumps" the Railroad puts us up in.

Upon driving up to the property it looks like a standard motel from the 1980s. Grounds are very well light and clean. The property has 2 separate buildings. Now for my experience.

As always, I arrive extremely late at night. The man at the front desk is very friendly. Upon going to the room, I notice the decor in the hallway, LOVE the green color. Also the newer building has a Dover elevator so if you have heavy stuff you don't have to lug up the stairs. Arriving at the room It is VERY spacious. I am greeted with a HUGE king sized bed in a very clean room. The bed was VERY comfortable and the climate control unit functions well. The bathroom has a nice shower with good water pressure.

Now for amenities: I would consider this a full service hotel as you have a business center, an INDOOR pool and hot tub, There is also a nice fitness center. They have FREE internet, both with Wifi and on a computer in the business center. The breakfast is VERY good and there is also a restaurant on the property. They also give guests FREE popcorn.

In conclusion I highly recommend this hotel

PROS:
GREAT sleep quality, very quiet
Elevator
indoor pool
Restaurant on property
CLEAN COMFORTABLE rooms

Cons:
none really, the only thing I can think of Second building is not as modern as the newer one

Room Tip: Request a room in the newer building
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  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at BEST WESTERN Radford Inn, responded to this review, October 31, 2011
Wow! Thank you for your wonderful feedback from your recent stay with us. We enjoy hearing success stories from our guests! We do indeed "love our guests" and hope that all guests will experience a "welcome home" feeling when they enter our doors. Our guests especially love that fresh popcorn scent when they arrive to check in!

Thank you for sharing your enjoyment of our amenities like the business center, indoor pool, free wifi and our hot breakfast buffet. We are also pleased that our staff was a part of your pleasant experience.

Your comments and feedback are very much appreciated. We look forward to welcoming you back to our hotel in the very near future.
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226 reviews from our community

Traveler rating
    89
    62
    38
    17
    20
See reviews for
113
33
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
asheville, nc
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 8, 2011

The front desk clerk was really friendly and helpful. Every staff member that I encountered greeted me cheerfully - from the housekeepers to the maintenance man. We stayed on the first floor and the rooms were like "brand new." Everything smelled crisp and fresh. The beds and pillows were exceptionally comfortable. This will definitely be on our list of places to stay in the future. Thank you Best Western for your hospitality!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at BEST WESTERN Radford Inn, responded to this review, October 14, 2011
Thank you so much for the wonderful review about your recent stay at the Best Western Radford, VA. We are delighted that you enjoyed your stay with us!

Our goal always is to provide guest satisfaction to the best of our ability. It gives us great pleasure to hear that we met your expectations in both service and product during your stay with us.

Your comments and feedback are very much appreciated. We look forward to welcoming you back to our hotel in the future.
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Lindenhurst, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2011

This hotel is clean and has very helpful and friendly personnel. The free continental breakfast was excellent and included hot foods as well as the usual cold choices. The nightlight in the room was a favored feature at night.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookeville, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 27, 2011

Checked into room that was occupied.
Razor blades in the vents of the AC Unit
Not confirmed but bites on legs next morning.
Room smelled.
Carpet in need of cleaning.
AC Unit filled with lint.

Need I say more?

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at BEST WESTERN Radford Inn, responded to this review, October 17, 2011
It is never easy to get less-than-complimentary feedback on a guest's experience at our hotel. However, all feedback is welcomed as it can be used to better train our team and to enable us to achieve a higher level of guest satisfaction.

The unfortunate housekeeping issues you encountered are not our standard. We do sincerely apologize that your stay was less than satisfactory. We have reviewed both your comments and our housekeeping standards with the management and staff. Our goal is to ensure that future guests do not encounter a similar experience.

Thank you again for your feedback and comments. We sincerely hope that you will visit us again in the future so you can experience the service level that we strive for on a daily basis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, Virginia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 18, 2011

We were very hesitant to stay at this hotel due to reviews and the fact that it does have an entry on the bed bug registry, but truly over all it was a decent place to stay. We did check our beds as soon as we got there and they were fine. The front desk staff was pleasant and the bar staff was exceptional. We had dinner at Spinnaker's and it was good. The continental breakfast was good. The waffles were good as well as the bacon and sausage and gravy. I will say the cleaning staff looks a little shady but they were nice. The hotel is apparently be placed under new management and all of the staff are having to re-interview in order to keep their positions, so who knows what it will be like in the near future. All in all, we had a great time and would stay there again.

Room Tip: Rooms toward the front have never been smoking rooms where the rooms on the back have been converted...
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  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at BEST WESTERN Radford Inn, responded to this review, September 28, 2011
Thank you for your recent visit with us and for your kind comments about our staff and extensive continental breakfast offerings. We wanted to take a moment to clarify that the hotel management staff is not changing. We are however really excited to announce that the Award Winning Alejandros Mexican Grill, with 3 locations between Roanoke and Christiansburg, VA, is bringing a 4th restaurant to our hotel in the next few weeks. We hope you are able to visit again soon and experience their “Valley’s Freshest and Best Salsa Bar”!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2011

My wife and I ended up here as it was the only available property. Upon check in, we were told the only room available was a smoking room. We of course are non-smokers and reserved this room a month prior as NON-Smoking. After refusing to accept the smoking room, we were given the suite. The suite turned out have extensive black mold around the air conditioning units in both rooms of the sweet as well as the carpet. There were other issues like damaged lamp shade, dirty carpets, old moldy coffee grounds in the coffee maker and torn furniture.

This is the worst hotel room I have ever stayed in.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at BEST WESTERN Radford Inn, responded to this review, September 30, 2011
All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We do our best to correct a guest's concerns as soon as they are brought to our attention, in order to ensure guest satisfaction. We have investigated your concerns and do want to clarify that there was not “toxic mold” in the suite but that there was mildew. This was a result of some wind driven rain that entered around the wall air conditioning The wind driven rain was generated by the two hurricane related storms that recently came through Virginia.

Quite some time ago, we made a strategic decision to use single cup coffee pots at the hotel because they are more sanitary and do not require the same cleaning practices as the older pots – it appears as though the pot in your room was used incorrectly by a previous guest and we do apologize for not catching that. Additionally, the lamp shade was an oversight and has been replaced.

We do have very specific cleanliness standards in place at the hotel. Unfortunately, we seem to have missed the mark with your stay with us. We apologize that your stay was not satisfactory.
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Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 1, 2011

We spent one night at this hotel and were very pleased. I had read previous reviews about the lousy breakfast. I was very happy with the waffles, eggs (husband loved that they had Texas Pete), coffee, orange juice, cranberry juice, etc. Our room was clean and the beds were comfortable. The best part is they allow dogs and there is a wonderful area to walk the dogs. The only problem we experienced was that we were charged for 2 long distance calls that we did not make. Please check your bill before leaving. But we brought this to the desk clerk's attention and received a phone call the next morning stating the charges were reversed.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Radford Inn

Address: 1501 Tyler Ave., Radford, VA 24141
Phone Number:
Location: United States > Virginia > Radford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Radford
Price Range (Based on Average Rates): $
Number of rooms: 104
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Also Known As:
Best Western Radford Hotel Radford
Radford Best Western

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