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“NOT what I expected.” 3 of 5 stars
Review of Mountain Lake Lodge

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Mountain Lake Lodge
115 Hotel Circle, Pembroke, VA 24136 (Formerly Mountain Lake Hotel)   |  
Hotel website
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Hotel amenities
Ranked #1 of 1 hotels in Pembroke
central Ohio
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“NOT what I expected.”
3 of 5 stars Reviewed August 26, 2013

My son was at orientation at Va Tech so I thought I'd have a little vacation while waiting for him. My oldest son was with me. I expected a great resort hotel with plenty of activities and it came up short. It is located in a beautiful area on top of a mountain and the hotel itself is a beautiful and comfortable stone lodge. The lake has lost so much water that there are no water sports there, can't kayak and doesn't look swimmable either. I think that they should tell you this at booking or upon check-in. My son did the overhead treetop adventure which was a good beginner course but not very high or very challenging but ok. The other major difference from the website is that they show two restaurants, a casual one and a formal dining one and in reality only the formal one was open. It was expensive. The food was good but I wasn't expecting to pay that for lunch and dinner. Also the menu in summer is what I would consider 'winter fare' such as stew, chicken pot pie, soups. Delicious but not summer menu. There was no phone reception there and I was waiting to hear from son at college who had questions for registration but didn't realize we couldn't get reception. I think this is a great place for families in a cabin, lovely setting but you need to have a lake to use for more fun and more things to do. The pool table area was so hot, we couldn't stay in the barn loft.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Any
English first
Rye, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2013

We stayed at the hotel for one night. After finally arriving from an 8 hour road trip, we were taken back by its beauty. We had to change our reservation and cancel the next night's stay, which we did with ease. We were given directions to our cabin and told to enjoy ourselves,
The property is large, gold carts are can be rented to get around. No one offered to help us with our luggage or locating the cabin. This is the issue with this hotel. No one seems to be around to help. The main lodge itself is full of helpful staff, but once you leave, no one is around the grounds.
The lake is dried up, but coming back to life. This too was a surprise.

The food was lovely and the staff worked hard to please us. Of course, this us where Dirty Dancing was filmed, so it is a definite must to visit. They could just use some more bodies to help around the campus and offer some mire activities

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'Brien, FL
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 23, 2013

We were so impressed with the Public Relation and maintenance skills we received at Mountain Lake Lodge. Within an hour of reporting a hole in the wall, loud exhaust fan and torn bathtub mat, an employee, Austin Richmond fixed the hole, repaired the tub and corrected the loud noise from the fan while making us feel welcome. He even suggested we take a look at the gift shop while he finished fixing our cabin. By the way, the gift shop was great.
We had trouble with the Mt. Lake Lodge upper level management when trying to change and secure reservations.
While staying at the resort, we hiked Indian Trail around the lake. The trail was pretty but hazardous with slippery rocks, holes, and low limbs near deep muddy ruts.
The drive up to the lodge is amazing! The price of the cabins are reasonable and the maintenance staff went above and beyond to correct multiple problems in the cabin.

Room Tip: If you are fortunate to have Austin Richmond on call for Public Relations or maintenance, he will go...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Virginia
2 reviews
3 of 5 stars Reviewed August 22, 2013

Our family of five stayed in the Dorland for 3 nights. The room was comfortable and clean, but it's always tough to travel with 5 people. The staff was pleasant and friendly, the cleaning ladies were sweet, and the Mountain Outfitters staff members were knowledgeable and helpful. The kids loved the game room, the geocaching, and the Treetop Adventures

Some suggestions:
1. the sheets on one of the beds felt like sandpaper - perhaps they were new and needed to be softened a bit.
2. Bigger and softer towels.
3. a little convenience store that offers toiletries, snacks, beverages, and perhaps a la carte meals like sandwiches. We didn't necessarily want a big meal at Harvest every night, and not having to drive 25 minutes would have been nice.
4. The disk golf course needs to be mowed. I understand keeping the surroundings in their natural state, but it would have been a more pleasant experience if at least a path were mowed. Also, some educational info about the club house up there . . .
5. Show Dirty Dancing every other night or so and serve popcorn. This would be especially fun on rainy evenings.

In short, when you're visiting, bring plenty of snacks and beverages, lots of bug spray, and layered clothing. Hopefully the lake will return to its capacity!

Room Tip: The Dorland is close to the pool/hot tub, the tennis courts, and the laundry facilities, and it'...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, NY
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 12, 2013

I arranged a 4-night long weekend as a reunion with four of my former students and their families (four husbands, 2 toddlers, and 3 infants). Everyone had a great time. The families stayed in four adjoining rooms, which worked well, and I was in the Lake Cottage which gave us all room to get together. We went on some hikes and spent some time in the pool each day. Mostly, we hung around together while one or more of the children was napping.

The staff members were very friendly and helpful. The location was very peaceful and a great place for families. The breakfast buffets were fine - the bacon/eggs/pancakes that one would expect. The dinner buffets were a bit marginal - maybe "adequate" is the best word. Two nights we ordered from the menu, and both nights took far too long. We were at dinner when they opened (5:30), but did not finish until about 7:30 - with significant periods of time when we were simply waiting for the next course to arrive. That's tough when you have five young children at the table. Some of the food got raves from those who had it, some was just OK - and the potatoes and vegetables were always cold - as if the cook had arranged 20 plates of potatoes/vegetables and kept them warm under lights. The wait staff were all very nice - and they were great with the kids - but dinner was frustrating nonetheless.

Yes, there are bugs (it is the mountains). I got many chigger bites from standing on one of the lawns one day - wear insect repellant if you're going to be on the grass.

Room Tip: Lake Cottage is far from other accommodations and so quiet, with a great porch and big grassy area f...
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Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi S, Director of Sales at Mountain Lake Lodge, responded to this review, August 16, 2013
Dear Jeff 059,

Thank you so much for sharing your experience with us! We apologize for your less than acceptable experience in our dining room. We have addressed and corrected the situation you described. We are delighted that you really enjoyed the comfortable accommodations and that you felt that the new Mountain Lake Lodge was perfect for families! Thank you for letting us know that our staff was friendly and made you feel welcome!

Please stay tuned on our face book page for "insider" promotions and upcoming events!

I look forward to meeting you on your next trip to Mountain Lake Lodge!

Warm Regards,

Heidi Stone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2013

Every year our family and friends get together at least once a year. This time we decided to go to Mountain Lake Lodge. This seems to be geographically in the middle of SC,KY and Alexandria, VA. We stayed in this resort from Monday to Thursday. Checking in was a breeze. We were not expecting the elevation to be that high and a lot of winding roads. Weather was 55 degrees in summertime and stayed in the newer cottages- Egleston. Rooms are spacious and have bathrooms in each room.Good size kitchen but needing more utensils. We forgot to pass by the grocery store before going up the mountain. So we had to drive back down again. Took us about 25 mins to get to Food Lion. There were different activities everyday e.g. yoga, zumba, etc. Free use of spa, exercise room, pool table, pingpong table, air hockey, etc. Enjoyed listening to the juke box in Mary's barn after visiting the cottage where the shut the movie "Dirty Dancing". The gift shop is needing more interesting items to sell. Played tennis, swam and did a lot of hiking.Don't forget to bring your bug spray because there were a lot of bugs. Enjoyed the view and nature. Best part : Treetop Adventure. $38.00++ for the adult course. They have different challenges and zip lines. Matt was able to demo us how to do the course and it was fun! The ones that looked like easy courses turned out to be the hard ones :). My 10 yr old daughter was able to complete the course too. This attraction just opened in June so there was no line when we were there. We didn't get to eat at the restaurant because we cooked our own the whole time we were there.Nice staff. We'll come back :)

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi S, Director of Sales at Mountain Lake Lodge, responded to this review, August 16, 2013
Dear ciennalexa,

Thank you so much for visiting the new Mountain Lake Lodge! We are so pleased that you enjoyed many of our new activities and amenities! We are hearing rave reviews this summer on our newly opened Treetop Adventures aerial course! Thank you for taking the time to share your experiences!

We look forward to welcoming you back!

Kind Regards,

Heidi Stone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Spring, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2013

Me and my girls took advantage of the Groupon deal offer and stayed three nights. The afternoon we arrived we had time to do the TreeTop Adventures and we had a blast! Afterwards we dined on their screened in covered porch that was so relaxing with a rustic feeling. Our guide was the best. Actually from the front desk, maid service and waiters everyone was so attentive,nice. Our room was very clean and comfortable beds, we slept peacefully with the window open and the ceiling fan on, that's all you need, we slept under covers, incredibly cool at night, good sleeping weather for August! It was so peaceful there that the loudest sounds appeared to be the birds chirping. There are many other outdoor activities too numerous to mention, of course they offer what you would find at any hotel such as a nice excercise room with shower and sauna, a heated outdoor pool and heated outdoor spa. We hiked one day around the lake we are always interested to see how much progress its making toward filling backup at this point it appears to be about 10% of capacity it was worse 5 years ago they say maybe by this time next year it may be full again that way they can offer lake activities as well. If you don't mind driving off the mountain after you get there once you return to Route 460 within 20 minutes either direction you kind find nice restaurants if you prefer more of a variety than what's offered at the Lodge and less expensive.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi S, Director of Sales at Mountain Lake Lodge, responded to this review, August 16, 2013
Dear Outdoorsman1959,

Thank you for your review and thank you for giving the new Mountain Lake Lodge a try! As you already know, we have added many new outdoor activities through our Mountain Lake Outfitters, as well as, the new Mountain Lake Treetop Adventure course! Many of our guests this summer seem to be really enjoying all of the new amenities, new activities, and new focus of the lodge! The lake was fixed this past March and is naturally filling at a fantastic rate! Our experts are telling us that by next summer we will have all of our "on the lake" activities back!

Be sure to get regular lake updates on our face book page!

I look forward to meeting you on your next visit!

Kind Regards,

Heidi Stone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mountain Lake Lodge

Address: 115 Hotel Circle, Pembroke, VA 24136 (Formerly Mountain Lake Hotel)
Phone Number:
Location: United States > Virginia > Pembroke
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Pembroke
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The newly renovated historic Mountain Lake Lodge features 43 Rooms in Main Stone Lodge, 16 in Chestnut Lodge, 9 Mountain Homes in Blueberry Ridge, 8 historic rustic cabins and 9 Front Lawn Cottages on 2,600 acres of preserved mountaintop property owned by the Mary Moody Northen Endowment. Mountain Lake Conservancy, a non-profit organization founded in 1989, serves to protect the land and wildlife resources on the property for future generations. ... more   less 
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Also Known As:
Mountain Lake Pembroke
Hotel Mountain Lake

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