This hotel is in a fantastic location but it does not live up to its 4* rating, We stayed in a ocean view superior room which did have the view but lacked air conditioning,no full length mirror, no dressing table,lights not working,no hairdryer wired in the bathroom.
The lack of air conditioning in a 4* hotel is a big NO NO!! room very hot and stuffy, unable to leave windows or door open as we where on the ground floor- safety issues. Fan worked but very noisy, so no good at night.
Only place to plug the hairdryer in was the bathroom ( due to no mirror in main bedroom) - this is a serious health & safety issue. In the UK we have been brought up to NEVER take an electrical appliance into the bathroom
Housekeeping was very poor - coffee mugs not washed one day, another day just rinsed in cold water. room not serviced till late afternoon, lights should have been checked.
Pool was dirty , leaves and debris left in water, bottom of pool was gritty, water very cold. around the pool there were only 20 sunbeds, for a 180 bedroom hotel this is not enough. Whilst i understand that a lot of people are out most of the day sight-seeing. you do not pay a lot of money to have to sit on a towel by the pool as we had to on 2 afternoons.
Food at breakfast was not very good, the fruit and cereals were fine but the 'hot' food was cold on the 3 days. breads and pastries left a lot to be desired.
One evening we ordered a meal from the bar- again food was served cold and not as described on menu.
I have never stayed at a hotel this bad before and it is a shame as with just a few tweeks it could be a 5*
We complained to the manager and hopefully she took our comments on board
make sure you have a ocean view
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The lack of aircon is being addressed with our Head Office, but is beyond our control. We have a programe in place to install mirrors in all the rooms. We have ordered additional sun loungers and the pool is being drained and repaired this winter. We do apreciate your feedback and assure you that all issues bought to our attention are addressed.
Rooms Division Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.