We booked this in a bit of a rush on wotif.com as seemed like a reasonable deal, 4 star with breakfast for 2, I was in perth for work and had just stayed 2 nights in a hotel by the airport and extended my trip by one night to have a nice night with my family. Bad move.
Seemed ok on arrival but after paying an additional $15 for a porta cot (which was terrible and so rang reception and they brought us another useless one - exactly the same) and another $15 for parking the good deal was starting to look not so good after all. Room was tiny but ok, certainly not 4 star. Basically heard the whole conversation next door which was off putting.
Went for breakfast the next morning, and the blunt english bird told me it wasnt included. I said it was so she checked with reception who said it wasnt, but I insisted it was and started walking to the car to get the email they sent me which showed it was included, then they came to their senses and agreed it was actually included. The actual food was ok, but i was in a bit of a bad mood by then!
When we left the next day the room we left the used towels etc in the bathroom and the room was in a bit of a mess but nothing a 2 minute tidy up wouldnt fix. An hour after we left the hotel rang and said they were going to charge a $50 cleaning fee, and when i asked why the best they could come up with was they had to deodirise the curtains and put a nappy in the bin that we had missed. As we dont smoke, or use smelly substances I was furious as they were clearly trying to pull one over us, and i asked to speak to a manager before they charged me and not surprisingly i got no phone call but a $55 charge on my card.
There was some ok aspects but all in all it was really disappointing. I stay in perth every 2 or 3 weeks for work, and this is by far the worst place I have stayed in. Wouldnt consider it for a second again.
- Also Known As:
- Sunmoon Hotel
- Sunmoon Hotel Scarborough
- Official Description (provided by the hotel):
- The Sunmoon Boutique Resort occupies an excellent corner in the heart of Scarborough Village and is set back just 150 metres walk from both Brighton and Scarborough Beach’ – two of the most lively and well known beach’ on Perth’s west coast. Over the years our friendly and informal style of service, the well- known restaurant and bar and our excellent location has allowed the Hotel to welcome many loyal and regular guests again and again. Our lobby team are well-versed in children’s activities and events. They arrange special days out for your children and provide everything they need to stay happy and entertained whilst in our company. Since its inception, The Sunmoon has evolved into a comfortable and lively hotel whose charm, discreet ambiance and comfort remain unchanged. They are what have made the Sunmoon the choice of hotel for so many guests. ... more less
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