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“Wonderfully retro with great food and service.” 4 of 5 stars
Review of Quality Hotel Melbourne Airport

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Quality Hotel Melbourne Airport
3.5 of 5 Hotel   |   265 Mickleham Road, Tullamarine, Victoria 3043, Australia   |  
Hotel amenities
Ranked #4 of 6 Hotels in Tullamarine
1 review
“Wonderfully retro with great food and service.”
4 of 5 stars Reviewed September 2, 2013 via mobile

This place is rather dated but we booked a Family Room for one night as we had an early flight with two small children the next day. The staff were very attentive, helpful and accommodating. The room, while dated, was large, clean and had everything we needed ( fridge, bath, kitchen basics, table, chairs, TV etc). The food in the restaurant was fantastic - tasty with huge serves. The shuttle bus turned up as and when required and the security parking facility is very helpful. We will definitely stay again if we need accommodation close to the airport.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, General Manager at Quality Hotel Melbourne Airport, responded to this review, September 30, 2013
Hello,

Firstly i would like to thank you for choosing to stay with us. It was a pleasure having you.
Also, Thank you so much for taking the time out to provide us with your feedback.

I'm happy our staff left you with a really good impression and that you and your family enjoyed your time here on your last stay.
It's very good to hear that we impressed you in all Departments such as Housekeeping, Restaurant & Reception.
This is what we aim for, for every single one of our guest to give us a 10 out of 10 satisfactory in every department. I'm glad we did that for you.

We would love to see you again.
Much Appreciated.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
    45
    100
    48
    26
    10
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47
76
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41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
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  • German first
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English first
Melbourne, Australia
Top Contributor
68 reviews 68 reviews
24 hotel reviews
Reviews in 47 cities Reviews in 47 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 26, 2013 via mobile

We had an early morning flight and booked into this hotel to save the problem of getting up super early to get to airport. It also meant we did not have to worry about long term parking for the car, a family member drove us. The staff were very friendly (almost a bit too gushy) on arrival and each staff member was helpful and obliging. Our room was HUGE, bed comfortable and tea/ coffee making facilities. The bathroom was large and a little dated, shower over the bath, painted tiles which was flacking off in spots. The food in the restaurant was ok, not special. The wine list was limited but prices were very reasonable. Overall, we would stay again here and recommend it for travellers.

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, General Manager at Quality Hotel Melbourne Airport, responded to this review, September 30, 2013
Good Afternoon Linda,

Thank you for taking the time out to fill in this survey and providing us with your feedback. I'm happy we saved you from getting up early and driving to the airport.
We are in the middle of renovations at the moment, so we have big plans that are coming into place for all of our rooms.
We hope you can come back another time so we can show you the improvement & Developements of the Hotel.
Thank you Linda.

Hope you have a wonderful Day.
Kind Regards,
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Sydney, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 26, 2013 via mobile

Basically with this place you get what you pay for. You are not paying the big bucks for the airport Parkroyal, so don't expect anything to be like that. It's is a suburban hotel close to the airport. If you stay before or after a trip, you can leave your car there so that would make it better value. As it is I stay in a group several times a year for work. They have changed hands several times over the four years I have been visiting. The fittings are improving - I don't know if all the rooms have been renovated yet. But it's the sort of place where they installed a nice wardrobe, then cram an ironing board in the wardrobe, so you can't hang your clothes up. There are no security locks or chains on the doors and yes - they have allocated my room to some one else 10 minutes after I arrived one night, so a guy just walks in! So all you can do is jam a chair at the door!
Wouldn't be my choice to stay, but it serves its purpose.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, General Manager at Quality Hotel Melbourne Airport, responded to this review, September 30, 2013
Good Afternoon,
I would like to say Thank you for your feedback. We like to have any kind of feedback given to us. Whether its good or bad. It's always another chance to improve our service.
We have alot of guest, Like you, who value our Hotel because of our Parking Facilities. it does work out cheaper staying the night and leaving your car whilst your away then to have it parked a number of days at Melbourne Airport.
We have just taken over in December last year, I guarentee you we will be the last owners of this hotel as we plan on improving and growing the business. We are in the middle of renovations at the moment.
I'm terribly sorry about the sitaution with your key, we are having chains put up on all the doors as soon as renovations are over.
We hope you can stay with us again to see the improvements.
Thank you and Take Care.
Kind Regards,
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Barwon Heads, Australia
Top Contributor
67 reviews 67 reviews
65 hotel reviews
Reviews in 37 cities Reviews in 37 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed August 26, 2013

I contacted the hotel by email and confirmed that I could leave my car there early in the morning, take the shuttle out to the airport and then come back again that same night and stay. When I arrived, I was horrified to be told that I needed to book the shuttle, but the friendly receptionist organised for me to get a seat, which I appreciated. Upon return, the shuttle was there within five minutes of calling them. Check in smooth and fast. Upgraded to one of the spa suites. Huge room with excellent climate control, nice big TV and a massive bathroom. Bed was comfy and I slept very well. Free Wi-Fi was great. There are a number of fast-food places nearby and there are a few sit-down restaurants too. Would definitely stay here again.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, General Manager at Quality Hotel Melbourne Airport, responded to this review, September 30, 2013
Hello,

Thank you so much for your kind feedback. It is great to hear such good comments about our service.
We hope to see you again.
Kind Regards,
Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devonport
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 24, 2013

Room was clean but shabby with bedside table water damaged as if by flood, plus was free 24 hour shuttle to airport, but receptionist mixed up our time and the bus was ready 1/2 hour earlier than we expected

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, General Manager at Quality Hotel Melbourne Airport, responded to this review, September 30, 2013
Good Afternoon,

Firstly I would like to thank you for choosing to stay with us. We realise that some of our rooms are abit dated, but we are in the middle of renovations at the moment. I do apoligize that there was a mix up with your time schedule for the bus.
We hope you can stay with us again and see the improvement we are trying to make and hopefully you give us another chance to impress you.
Thank you.
Kind Regards,
Management
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English Harbour, Antigua
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 19, 2013

The staff were friendly and supportive at all times. The Hotel is in a perfect location. We thoroughly enjoyed the stay. excellent buffet breakfast - good value! Bus driver gave us a great tip for where to go shopping - had a fantastic time

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, Manager at Quality Hotel Melbourne Airport, responded to this review, August 29, 2013
Thank you very much for taking the time out to provide your feedback about your last stay.

It was a pleasure having you stay with us.
We are looking forward to seeing you on your next return.

Kind Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney traveller
Top Contributor
158 reviews 158 reviews
102 hotel reviews
Reviews in 80 cities Reviews in 80 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed August 19, 2013

Remember the hatch where they put the tea and toast in at old Australian country motels? This place still has them! Still, perfectly serviceable rooms close to the airport in Melbourne so useful for late arrivals or early departures. You can hear the aircraft a little as they don't have the soundproofing of airport hotels, so don't expect real quiet.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby L, Manager at Quality Hotel Melbourne Airport, responded to this review, August 29, 2013
Hello,

Thank you for your feedback.
I wish we had known that you were wanting a quiet Room, we would've been more than happy to allocate you in a room at the back far away from the Traffic Noise, unfortunetely being so close to the airport, there will sometimes be aircraft noises that are out of our control. However, I do apoligize if this disturbed your sleep in this matter.

We are new owners who have just taken over in Decemeber last year, we are starting renovations very shortly on all of our rooms and on the property in the long run. We have high Hopes for this property's apperance in the future.
We hope you can come back again to see the improvement on our new rooms.
We hope you allow us another chance to get your satisfaction.

Kind Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Melbourne Airport

Address: 265 Mickleham Road, Tullamarine, Victoria 3043, Australia
Location: Australia > Victoria > Greater Melbourne > Tullamarine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Tullamarine
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Quality Hotel Melbourne Airport 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
We have 68 rooms located only 4 kms from Melbourne Airport. We are a 3.5 star property with a la carte restaurant and cocktail lounge, outdoor swimming pool and spa. All our rooms have french doors overlooking courtyard or the pool. Ask about our Parking package? We offer free off street parking, foxtel & Courtesy Transfers to Melbourne Airport. Our 4 conference rooms catering and conference facilities for up to 180 people. ... more   less 
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Also Known As:
Hotel Melbourne Airport
Quality Inn Tullamarine

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