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“Love The Parkroyal” 4 of 5 stars
Review of PARKROYAL Melbourne Airport

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PARKROYAL Melbourne Airport
4.5 of 5 Hotel   |   Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia   |  
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Ranked #1 of 6 Hotels in Tullamarine
Hobart, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Love The Parkroyal”
4 of 5 stars Reviewed February 24, 2013

Fabulous location prior to an early morning flight. Rooms are spacious and well appointed. Bed very comfortable. Great view over the airport runways. The only thing stopping me from giving the hotel a higher rating was the room service. The meal itself was fine, however there was a set of 4 sauces, mayonnaise etc accompanying the meal that had already been opened and part used. That was a big turn off.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear zootout,
Thank you for taking the time to write your review.
I was pleased to read you appreciated our convenient location and great runway view from your room. I was however disappointed to hear your room service experience did not meet your expectation. Please accept my sincere apologies for this oversight. Rest assured I have noted your comments and will follow up with our Food & Beverage team.
Once again, thank you for your feedback and we look forward to welcoming you back again in the future.
Kind Regards,
Michael Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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948 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
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English first
Noosa, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

A fantastic hotel close to Melbourne Airport. Have no fear of plane noise the rooms even facing the airport it was virtually impossible to hear plane noise.
Conditions in the hotel and room can only be described as perfect. Enterance foyer very impressive and warming. Quality of room beds, sheets, towels add to the enjoyement of the visit. Breakfast was a treat with a huge range to suit any appetite.
Well done.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear JeffreyNuske,
Thank you for taking the time to sharing your experience following your recent stay.
I was pleased to read you enjoyed your stay including our convenient location, noiseless room, quality beds and breakfast.
We trust you had a lovely visit to Melbourne and look forward to welcoming you back again in the future.
Kind Regards,
Michael Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 22, 2013

We stayed here for 2 nights as we were going on an early flight and found it great. Lovely room with a view over the airport runway. Unfortunately we had to have the curtains lowered as it was so hot but the next morning it was okay. The room was very spacious and had all the usual ammenities. Would happily stay there again if necessary.

Room Tip: The 8th floor looks out over the airport buildings.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear Leonie U,
Thank you for taking the time to share your experience with your fellow travellers.
I was pleased to read you enjoyed our convenient location and lovely runway view room.
We look forward to welcoming you back in the future.
Kind Regards,
Michael Johnson
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Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 22, 2013 via mobile

Rooms were modern, comfortable, spacious and very clean with iPod dock. Literally just steps away from airport, Super for stop over night stay.. Love the breakfast with premium fruits and breville juicer for guests to juice their own.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear micamiumiuminimilo,
Thank you for sharing your experience following your recent stay.
I was pleased to hear your enjoyed our convenient location to the airport, comfortable rooms and premium breakfast you had.
We trust you had a nice trip and look forward to welcoming you back in the future.
Kind Regards,
Michael Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
1 of 5 stars Reviewed February 22, 2013

Nothing included despite a massive room rate. No working internet, no breakfast.

It's close to the airport but inconvenient from the International Terminal since you have to enter Domestic go upstairs, cross a walkway over the road, then into a carpark to locate the lifts to enter the hotel. I assume that this is due to renovations or roadwork.

The room, despite the rate, is pokey and small with nothing to recommend it. My bathroom had a mouldy seat in the shower for disabled visitors.

Also, there is no in-room service after 11pm! So if you are stuck overnight in Melbourne waiting for a flight the next morning you're probably out of luck if you want a meal.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear James R,
Thank you for spending the time to write a review following your recent stay.
I was disappointed to read your experience did not meet your expectation. Firstly, please accept my sincere apologies.
We do cater for our late arrival clientele with overnight in room dining albeit a limited menu. Rest assured I have noted your comment and will follow up with our team if you been advised incorrectly.
You will be pleased to know we offer free internet access to our loyalty members and when booking our Superior and Deluxe room type.
Once again, thank you for your feedback and please accept my sincere apologies for the inconvenience caused. We trust we can welcome you back to the hotel in the future.
Kind Regards,
Michael Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2013

This hotel scores on the location which couldn't be better if you just want to get to the hotel and sleep. Checked in and went to my room only to find it looked over the car park (Melbourne buildings a speck in the distance) I wouldn't have minded this if I had not specifically asked for a room with runway views when I booked two weeks previously. When I phoned reception to say this was not what I had booked I was told that all runway rooms were full. Give them their due they did knock $100 off my bill because I complained however I firmly believe that you should get what you booked or you should be advised at the time of booking that it is not available.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear David D251,
Thank you for taking time to write a review following your recent stay.
I was disappointed to read you were assigned the wrong room type upon check in. Please accept my sincere apologies. Rest assured I have noted your comments and have passed your feedback onto our Front Office and Reservation Department.
Once again, please accept my apologies for the inconvenience caused and we trust we can welcome you back to the hotel in the future.
Kind Regard,
Michael Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed overnight between flights. Was in a 6th floor room, facing the terminals. Room was very quiet, which is good for an airport hotel. Very large room with two double beds, nice quality towels, bathrobes and toiletries. Bathroom very spacious, with a tub and separate shower recess. Nice touches include a good quality clock radio with iPod dock and premium teas. Hotel is adjacent to the car park, and can be reached by a covered walkway in only a couple of minutes.
It is quite pricey (although the travel company paid due to missed connections). The previous night we stayed in the Holiday Inn Melbourne Airport, which is better value for money. It is on the side of the car park, only a few minutes further away (walking).

Room Tip: Higher floors for a view of either the airport, or across the suburbs to the city.
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, February 28, 2013
Dear hkgbme,
Thank you for sharing your experience following your recent stay.
I was pleased to read you appreciated our convenient location to the airport, large and quiet rooms and quality amenities we provided.
We look forward to welcoming you back to the hotel in the future.
Kind Regards,
Michael Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Melbourne Airport

Address: Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Tullamarine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Tullamarine
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Melbourne Airport 4.5*
Number of rooms: 276
Official Description (provided by the hotel):
Welcome to the PARKROYAL Melbourne Airport hotel Feel connected at a hotel linked directly to the Melbourne Tullamarine Airport PARKROYAL Melbourne Airport offers an unrivaled connection to Melbourne Tullamarine Airport. Rest before a flight or refresh yourself before heading home at our hotel, conveniently located adjacent to the airport with 276 spacious guest rooms. Enjoy city skyline and Runway views then walk directly to the terminal via skybridge from the PARKROYAL Melbourne Airport hotel. Our friendly PARKROYAL People are on hand to help you discover the area’s best kept secrets. You’re just minutes away from Melbourne’s top sights and attractions. Explore the local neighbourhood or take a 10 minute drive to discover the popular Sunbury Wine Region. Or venture a little further to experience the hustle and bustle of Melbourne city centre, a haven of secret cafes, fashion finds and lush parklands just 20 minutes away. ... more   less 
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Also Known As:
Parkroyal Melbourne Airport Hotel Melbourne

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