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“Good Hotel, Great Location - But Overpriced!” 4 of 5 stars
Review of PARKROYAL Melbourne Airport

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PARKROYAL Melbourne Airport
4.5 of 5 Hotel   |   Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia   |  
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Ranked #1 of 6 hotels in Tullamarine
Christchurch, New Zealand
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
“Good Hotel, Great Location - But Overpriced!”
4 of 5 stars Reviewed August 24, 2012

We recently stayed here for 1 night, having arrived from NZ at 10.35pm we managed to clear Customs and head across the road and be checked in by 11.30pm. We had to check out by 4.30am the following morning for our continuing flight. $346.00 for 5 hours was way too expensive.
The hotel it's self was good. Beds Comfortable. Rooms Very clean and large.
The Service was ok, no complaints but certainly no wow factor either.
The whole hotel is smoke free, so if you want to smoke, you have to go out side.
The location was good and in general a good hotel. I just feel it is way to over priced (given the fact the room cost more for 5 hours than the Airfares for both of us from Christchurch to Adelaide via Melbourne. (one way) it did not represent Value for money.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, September 6, 2012
Dear WorldTraveller-CHC,

Thank you for taking time to write to us with regards to your recent experience and bringing the issues to our attention.

I am delighted to hear you enjoyed our new beds and large clean room. You will be pleased to note we offer 10% discount for advance purchase and our getaway package offers great value.

We look forward to having the opportunity to welcome you back once again.

Kind Regards,

Michael Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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English first
Pretoria, South Africa
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 22, 2012

We stayed here one night after returning with the ferry from Tasmania. The entrance to the hotel from the main road was a bit tricky to find - you have to be on the lookout otherwise you easily pass it - but it is actually clearly marked on the information boards above the road (showing arrivals and departure terminals at the airport). You actually drive into the car rental returns area to get to the lift taking you into the hotel. We were very early (07h30) and they could not help us with a room yet, but told us to come back after ten when they might be able to help.
We had breakfast, good selection but expensive (like everything else when you come from SA). Staff were very helpful. The room was good (although I expected it to be just a little bit bigger as we always take the category rooms just above 'standard') and the bed comfortable. Obviously a breeze to give the rental car back the following day, and so convenient (especially if you have LOTS OF LUGGAGE to just walk over the skybridge to the terminal.

Room Tip: Rooms are all quiet, we did not hear a thing.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, September 5, 2012
Dear sonkoppie,

Thank you for spending time to share your great tip regarding the car rental returns with you fellow travellers. We are delighted to hear that you found the hotel location so convenient, which makes it so much easier to get to the airport with lots of luggage!

For your next stay can I recommend you visit our website for some bed and breakfast offers. We look forward to welcoming you back.

Kind Regards,

Michael Johnson
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Adelaide, Australia
Top Contributor
102 reviews 102 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed August 20, 2012

We stayed here for 2 nights, at either end of a trip to the snow. It is very convenient to be able to roll out of bed and be at the departure gate for your flight within 20 minutes. We had some trouble on the first night obtaining adjoining rooms, having been told by Parkroyal's central booking hub that these were not available. Thankfully the hotel staff were able to fix this and told us we should have rung the hotel direct to do this. The second night was in a family room that slept four and was ideal for our party.
We had dinner in the bar area the first night, devoid of atmosphere and with fairly shoddy service, but this was acknowledged by the waiting staff and a complimentary glass of wine was forthcoming. The food itself ( an Indian platter) was of good quality when it finally arrived. The second night we had room service, just what 2 exhausted teenagers needed, and that was fine.
I think we would stay there again and the quite high room prices are made up for by not having to travel into central Melbourne when the airport is just a stopover.

Room Tip: Ask for the family room if there are 4 of you
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, September 5, 2012
Dear dkreview,
Thank you for choosing to stay with us and for taking the time to write a review on your recent stay.
I am disappointed to hear that your experience did not meet your expectations. However I was pleased that our team were able to assist and you enjoyed our spacious family room which is perfect for family of four. I have passed your evaluation and comments onto our team to review and discuss further.
Guest reviews enable us to monitor our standards and we hope to be provided with another opportunity to welcome you back to the hotel in the near future.

Kind Regards,
Michael Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Martha, Australia
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 18, 2012

We stayed at the hotel as most others for the convenience of being within walking distance of the terminal for an early flight. A walkway connects the hotel with the airport terminal.

The hotel presents well. We used a package which included an upgrade and hamper. We stayed in a runway view king room. This is a great view if you like to plane watch however at this time of year the setting sun made viewing almost impossible because of the glare and the room heated up considerably. The air-conditioning was stuck on heat and had to be repaired by maintenance. The business centre staff member, Joseph? was exceptionally helpful but the software on the PC's was not up to date which caused me to miss a class I tried to attend online. There is no in room wi-fi and the rates for cable usage are very high. If you join the hotel loyalty program these charges are waived.

This all said, the duty manager Dale was most helpful and understanding when we brought this to his attention and the room air-conditioning was fixed immediately along with a token of apology which we were most impressed with.

The room was clean spacious and comfortable. The bed was very comfortable and the aircon could now be turned right down so that the temperature overnight was pleasant. The bathroom had all the usual provisions. The decor was a little tired but still clean.

The restaurant service was good and the meal was good value . The wine prices were very high. We paid around $15 per glass for middle of the road wine.

All in all if you can find a discount deal rather than the current rate this hotel is excellent value for a flight that requires nearby accommodation.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, September 5, 2012
Dear robandshelley01,

Thank you for taking the time to share your review with your fellow travellers from your recent stay. I was pleased to hear of your positive experiences, in particular the great service you received from our team, as this is an area we are constantly focusing on and have passed your comments on to our team to congratulate them on a job well done.

You will be pleased to note that we have recently completed our internet upgrade, with wireless available throughout the hotel. We look forward to welcoming you back and for your next booking with us try our getaway packages, that offer great value and complimentary upgrades.

Kind regards
Michael Johnson
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Brisbane, Australia
Top Contributor
88 reviews 88 reviews
68 hotel reviews
Reviews in 40 cities Reviews in 40 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed August 18, 2012

Fantastic bed. I was facing the airport and the place was noise-less (and yes, I was there long enough for it not to have been because of airport shut down), whatever they double-glaze with, every hotel in the world should use it! They also had these double blinds that got all light out. Great service, good breakfast buffet options, really comfortable room. I really appreciated that there were good quality toiletries as I had run out of some of mine. Really easy checkin and my only negative is that I looked all around their website before I realised it was literally AT the hotel (across the skybridge). Strongly recommend!

I didn't end up getting room service as I got in after dinner, but I have to say they had a great menu with terrific options. These kinds of things are exactly what our Aussie hotels often do poorly. So... will definitely stay again.

I was there for work (our conference was IN the hotel the next day) and never would have chosen it... but, absolutely recommend!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, September 4, 2012
Dear sandyosullivan

Thank you for sharing your review and mentioning so many great aspects of the rooms. I am delighted that you enjoyed the sanctuary of the hotel and our great breakfast options available in Airo restaurant. I trust you had a successful conference and look forward to welcoming you back again soon.
Kind regards,
Michael Johnson
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Harare, Zimbabwe
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2012

As i arrived to Australia i had no idea what i had signed up for and coming from Africa, really, the journey for the first time is always so scary. My wife and i were escorted by my daughter (who lives in Aussie) to Parkroyal Hotel. The lighting at the entrance was so inviting and the lady at the desk came out to welcome us. i was so pleased with such treatment and even though i was tired from 18 hours of travel, this didn't stop me from smiling.We stayed for 3 nights before travelling to Sydney and another 3 nights before leaving back for home and there is no one person who made my stay unpleasant. the housekeeping ladies were lovely, food and beverage staff were amazing and even the Chef spoke us through our options without hesitation. The Gym was tops and a morning workout was even better with the General Manager joining us each day.rooms were spacious and the view was emaculate. lost count of the cabs and planes that i counted each day. Thank you team Parkroyal for making our first visit to Australia more comfortable and fun.

Room Tip: The delux rooms always have the best view
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, September 4, 2012
Dear GodfreyC,
Thank you for taking the time for providing this wonderful feedback regarding your recent stay with us. The team were delighted to hear of your lovely feedback and were pleased that you enjoyed every aspect of your stay. Glad to hear you enjoyed our morning workouts! and I look forward to seeing you again soon.
Kind regards,
Michael Johnson
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Nashville, Tennessee
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 15, 2012 via mobile

The title of this review says most of my impression. No wi-fi in the room was a nuisance for iPad use. Dinner in the restaurant was surprisingly good--excellent service. The view over the airport through the wide window was fun and interesting. Lighting, which so often is dicey, was excellent, especially for reading in bed. Extremely soft mattress. I chose this hotel because I had a 6 a.m. flight and got in in the afternoon before. It was a good decision, but I paid for the convenience.

Stayed August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRMLA, General Manager at PARKROYAL Melbourne Airport, responded to this review, August 23, 2012
Dear Robin M,
Thank you for taking the time to share your review with your fellow travellers.
I was pleased that you enjoyed so many aspects of your stay, from the room and our new pillow top beds to our service in Airo restaurant. You will be pleased to note that we have just completed our system upgrade and wireless in now available in all rooms throughout the hotel.
We look forward to the opportunity to welcome you back once again and review our improvements.
Kind regards,
Michael Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about PARKROYAL Melbourne Airport

Address: Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Tullamarine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 hotels in Tullamarine
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Melbourne Airport 4.5*
Official Description (provided by the hotel):
Welcome to the PARKROYAL Melbourne Airport hotel Feel connected at a hotel linked directly to the Melbourne Tullamarine Airport PARKROYAL Melbourne Airport offers an unrivaled connection to Melbourne Tullamarine Airport. Rest before a flight or refresh yourself before heading home at our hotel, conveniently located adjacent to the airport with 276 spacious guest rooms. Enjoy city skyline and Runway views then walk directly to the terminal via skybridge from the PARKROYAL Melbourne Airport hotel. Our friendly PARKROYAL People are on hand to help you discover the area’s best kept secrets. You’re just minutes away from Melbourne’s top sights and attractions. Explore the local neighbourhood or take a 10 minute drive to discover the popular Sunbury Wine Region. Or venture a little further to experience the hustle and bustle of Melbourne city centre, a haven of secret cafes, fashion finds and lush parklands just 20 minutes away. ... more   less 
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Also Known As:
Parkroyal Melbourne Airport Hotel Melbourne

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