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“Disgusting service” 1 of 5 stars
Review of Kacy's Restaurant

Kacy's Restaurant
Cnr Bauer St & Esplanade, Bargara, Queensland, Australia
0741301100
Website
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Ranked #13 of 15 restaurants in Bargara
Cuisines: Australian
More restaurant details
Restaurant details
Good for: Romance
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Description: Kacy's Restaurant is located on Bargara Beach in the heart of town; our focus is on popular food Australians like to eat every day. All ingredients are prepared by hand using fresh Queensland produce where possible. Kacys’ has an extensive wine cellar with over 2500 bottles a great range of draught and bottle beer’s we take particular care in presenting great draught beer chilled to perfection. The location and ambience of Kacys has to be experienced as working here is a delight. We look forward too seeing you soon.
Hervey Bay, Australia
Senior Contributor
33 reviews 33 reviews
16 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Disgusting service”
1 of 5 stars Reviewed August 11, 2013

Have always said Great Food but Slow Service.
But today was disgusting. We were being taken to a seat, but then told we could sit anywhere, choose your own, and left alone. Maybe that is why we never got a server allocated. . .
Waited ages and had to ask to give our order.
Then waited ages again. Eventually we asked where our order was.
We were never approached by anyone ever to see if we wanted anything.
Tables around us had constant service.
When we realised our order had not been put in, we reported this to manager, who did not care at all. Needless to say we left very hungry, disappointed, angry.
Being local our voice will actually hopefully create them as much grief as they just caused us.

  • Visited August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kacys, Public Relations Manager at Kacy's Restaurant, responded to this review, August 15, 2013
In response to Sharon 4655,

What really happened was: you were taken to your allocated table upon your arrival to the restaurant and then for some reason unknown to us, you took it up on yourself to change tables without making anyone aware of it. By doing so you seated yourself in a different section out of sight of your allocated wait person, who assumed that you must have left the premises.

We know for sure that the waitress in your newly chosen area had asked you numerous times if she could get you something, she even provided you with some water, but your reply always was that you were fine. Unfortunately the situation became very awkward and the waitress reported to the manager that you had become increasingly agitated toward her while enquiring about your meal and drink order and she was genuinely scared to go back to your table.

Before the matter could be investigated by the manager you had taken it upon yourself to attend the bar and abuse her (as noted by other customers), your voice was raised and angry in fact very threatening, the staff were intimidated. It had been a very one sided conversation because after letting loose of all your anger on our manager you stormed out of the restaurant . There was no time for the manager to resolve this matter before you just left.

In future when dining at any establishment you should consider the way you approach a problem like this. Perhaps it would have been a better outcome if you had shown common etiquette and attended the bar or obtained the attention of a staff member. Instead you have become enraged by the situation that could have simply been fixed.

Kind regards
Annabell Pia
Customer service manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

50% Recommend
    35
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    25
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Brisbane
Top Contributor
75 reviews 75 reviews
29 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
“Disappointed again.”
2 of 5 stars Reviewed July 22, 2013

Visited here twice, once in 2009 and once last month and we won't be returning. The food took too long to arrive although it was not too busy. When it arrived, my fiance's steak was well done when it should have been medium-rare and my calamari was the worst ever calamari I have had!! Horrible! The salad that came with it was also below par. Way too pricey for what you get. The previous time we were also disappointed but thought we would give it a second try. The drinks also took a long time to come. The staff were rude. They did not check to see how things were or give us a bill, so we walked up to the counter to pay, as we were paying separately we had to work out the balance ourselves and were told to move out of the way for wait staff. The bargara pub next door is much better!

  • Visited May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bargara, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“best meal in ages”
5 of 5 stars Reviewed July 13, 2013

I had a lovely bottle of St Hallets with a perfectly cooked eye fillet, the waiter who i found out was only new to Kacy's was fantastic, i had a wonderful time with great views of the ocean while eating. I highly recommend eating here.

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bundaberg, Australia
Contributor
11 reviews 11 reviews
7 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Needs improvement, but on a less busy night it could have better”
3 of 5 stars Reviewed July 11, 2013 via mobile

Booked a table, but then they had to find one for us. Got a table for the 3 of us next to a large function table. It seemed very cramped, where we were seated, looking around the entire restaurant is a little tight. Waitress was young and inexperienced. We she came out to take our order, we were not ready. (The menu is huge) She seemed offended in some way. Had to call her back to take our drinks order, which she took with some seeming reluctance. Took ages for the drinks order to come out, a bottled cider and a bottle of wine should have been the easiest drinks order that they had all night. Finally we had to wave the waitress over again, to make an order. Obnoxiously loud function table party arrived and interrupted our conversation on several occasions, several other tables had their conversation halted by this mob of loud talking gray haired folk with aparent hearing loss. Dirty looks by all, followed... The staff did nothing. Food was very nice, good size and worth the asking price. Heaps of menu items like I said, so you won't have problem finding something to suit everyone. Outside tables not being used, which probably added to the cramped internal dining area.
3 3/4 stars, easily a 4 if We had chosen a quiter night and had a waitress with a clue about how to wait in a busy restaurant

  • Visited April 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bargara
Senior Contributor
34 reviews 34 reviews
19 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Once again let down”
3 of 5 stars Reviewed June 9, 2013

Recently booked dinner for two, this time we did have to wait to be seated, which was good. We were seated In the main section of the restuarant, given the menu,s and I said to my partner is it me, are you hot in here, he remarked that it was hot, uncomfortable really. I asked the waitress if she could move us, she said that she wasn't hot, so just deal with it basically.
We than decided to have room service, as staying in the establishment which we organized with the same waitress.
The meals arrived an hour later, which I can deal with, but had forgot our entree, this was delivered overlooked.
No lemon for the seafood, no salt and pepper so called again for this to be sent up to the room, it's just not good enough, for the prices, they charge.
Meals were just average, and have decided that this restuarant is not receiving any more of my money, shame really because it has a lovely aspect overlooking the beach.

  • Visited June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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