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“Once again let down” 3 of 5 stars
Review of Kacy's Restaurant

Kacy's Restaurant
Cnr Bauer St & Esplanade, Bargara, Queensland, Australia
0741301100
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Ranked #13 of 15 restaurants in Bargara
Cuisines: Australian
More restaurant details
Restaurant details
Good for: Romance
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Description: Kacy's Restaurant is located on Bargara Beach in the heart of town; our focus is on popular food Australians like to eat every day. All ingredients are prepared by hand using fresh Queensland produce where possible. Kacys’ has an extensive wine cellar with over 2500 bottles a great range of draught and bottle beer’s we take particular care in presenting great draught beer chilled to perfection. The location and ambience of Kacys has to be experienced as working here is a delight. We look forward too seeing you soon.
Bargara
Senior Contributor
34 reviews 34 reviews
19 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Once again let down”
3 of 5 stars Reviewed June 9, 2013

Recently booked dinner for two, this time we did have to wait to be seated, which was good. We were seated In the main section of the restuarant, given the menu,s and I said to my partner is it me, are you hot in here, he remarked that it was hot, uncomfortable really. I asked the waitress if she could move us, she said that she wasn't hot, so just deal with it basically.
We than decided to have room service, as staying in the establishment which we organized with the same waitress.
The meals arrived an hour later, which I can deal with, but had forgot our entree, this was delivered overlooked.
No lemon for the seafood, no salt and pepper so called again for this to be sent up to the room, it's just not good enough, for the prices, they charge.
Meals were just average, and have decided that this restuarant is not receiving any more of my money, shame really because it has a lovely aspect overlooking the beach.

  • Visited June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 reviews from our community

50% Recommend
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Bundaberg, Australia
Top Contributor
108 reviews 108 reviews
21 restaurant reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
“VERY NICE!”
5 of 5 stars Reviewed June 5, 2013

we had our 40th wedding aneverssary at Kacys,
we had the hole family there, and we had a ball, the food was so beautiful set up.
some times
we needed more cutlery, , the staff need to be on there toes, when you have 4 dishes of different foods.
all in all very good, thank you for a lovely night!

  • Visited June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
17 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Food is always delicious”
5 of 5 stars Reviewed May 19, 2013

Great food, extensive menu, the service was excellent as always, I had the seafood pie which is really a delicious mornay with a herb crust, it was really delicious. It was a perfect Bargara winters day and stunning with the sea view in the sun, good value restaurant !

  • Visited May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Australia
Top Contributor
53 reviews 53 reviews
35 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
67 helpful votes 67 helpful votes
“disappointing”
2 of 5 stars Reviewed April 28, 2013

My husband proposed to me here many years ago, but our return was a disappointment.

The biggest issue with Kacy's is the extensive menu. There must be at least 60 dishes on the menu. we always worry with this much choice, because we believe that you cant possibly perfect that many dishes and have them prepared freshly.

On arrival we had to wait for our reserved table to be set, and needed to wait in the entry (we would have been happy to wait at the bar).

it was a moderately busy night. When seated we waited a further 15 mins before being asked for our drink order (maybe I'm picky, but I don't mind waiting in a restaurant, as long as i can enjoy a cold drink).

When our entrée arrived, it turned out my husband had received the wrong dish. We had ordered him the 'Spiced calamari with Asian salad', but the the kitchen had prepared the spicy calamari (similar name but quite different entrée - no salad), it took us a moment to realise the mistake, but then we decided it didn't matter, and just accepted the dish. The food itself was good, but not what he had ordered. my chilli prawns were good, not exceptional, but acceptable.

When our main arrived, my husbands medium-rare steak was more like med-well done. my eggplant stack was larger than I had expected (its an entree) but was a little lacking in flavour. Nobody came to ask how our meals were.

The staff were friendly, but at these prices I would expect more 'service'. at 9.45 we were told that if we wanted desserts, we would need to order them now. when we declined the waiter walked to the kitchen door and shouted that it was ok to pack up the kitchen. It felt like we were being kicked out...

We enjoy the lunch menu at Kacy's but this was our first, and likely last, evening meal at Kacy's.

  • Visited April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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kacys, Guest Relations Manager at Kacy's Restaurant, responded to this review, May 22, 2013
Dear AustraliaMaxie,

Kacy's regrets that we did not meet your expectations, especially when it was such a special occasion.
Freshness and consistent quality of our dishes is the exact reason for having such a large menu selection, the reasons being we have multiple choices for all ingredients that we prepare this ensures rapid turnover of all prepared food, that is labelled and dated by the chef that prepares the food.
Kacy's is without doubt unrivalled as far as eating out goes in the greater Bundaberg region so anyone reading this review come and try for yourself and make up your own mind.

Kind regards
Annabell Pia
Customer service manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns Australia
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Atmosphere but food and service average for the $$”
2 of 5 stars Reviewed March 18, 2013

Not too impressed with our food. A 30 mos aged eye fillet was both overcooked ( ordered medium rare), tasted like a pub steak and served with simple mash. My husbands lamb curry was bland and the lamb was not cooked in the curry suace and was nothing special. Assume due to the lack of seating without a reservation that maybe it is better than our experience but reading the recent reviews not so sure.

  • Visited March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kacys, Public Relations Manager at Kacy's Restaurant, responded to this review, May 1, 2013
Dear QueenParrotfish,

I regret to hear that you have encountered an experience, which did not satisfy your expectations of our service and quality.

We have a team of dedicated professional qualified chefs working in Kacys kitchen and every member of that team work incredibly hard to make consistent quality meals. All of our wait staff are asked to check on customer satisfaction of all meals after a short time and this is an opportune time to express your dissatisfaction so as to give our chefs a chance to present you with the standard that you are accustomed to.

Kacys chefs & wait staff cannot rectify any perceived wrongs after the event, just let us know at the time and our team will do our best to resolve the dissatisfaction.

Kind regards
Annabell Pia
Customer service manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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