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“Still a good weekend retreat from Sydney” 4 of 5 stars
Review of Eaglereach Wilderness Resort

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Eaglereach Wilderness Resort
4.0 of 5 Resort   |   Summer hill Rd, Vacy, New South Wales 2421, Australia   |  
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Hotel amenities
Ranked #1 of 1 Hotels in Vacy
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Still a good weekend retreat from Sydney”
4 of 5 stars Reviewed April 13, 2013

We visited Eaglereach last November, having been there 10 years previously. Not much has changed, which is good and bad.

It is still an amazingly relaxing place. Sitting in the spa while watching the view, waking up to a view of hill tops above the low cloud / mist in the valley, going for a wander in their little rainforest area, just relaxing, its all good.

The staff also provide really good service. We had a great time.

If you are going for the weekend from Sydney I'd recommend taking the Friday off work and having a relaxing drive there via the Hunter Valley while still allowing yourself time to get there at a decent time Friday afternoon / evening.

The place could do with some investment though. Can't remember which lodge we stayed in but it looked like nothing had changed in the last ten years at least. CD player and gadgets very 'old school', and the place did feel a bit 'tired'. The view from the lodge certainly had a wow factor, but the lodge itself didn't. Not enough to stop you going, but enough to stop me giving it 5 stars.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, April 28, 2013
Hi Richard L
Thank you for returning to stay with us after ten years and for your positive comments regarding the resort we value your comments and recommendations. There is a constant programme of upgrading and a similar process to painting the harbour bridge is involved. We look forward to welcoming you back and hopefully we will earn your five stars.
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202 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Any
English first
Newcastle
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 5, 2013

My wife and I stayed recently after last being here a number of years ago. We had another enjoyable and relaxing time. When we stayed a number years ago, the food was fantastic but a little bit pricey. We were pleased to find that the food, now more of a bistro style, was delicious and much more reasonably priced. Had a great view from our cabin, enjoyed the bush walks. Overall very pleased with the service and accommodation. Will be back again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, April 9, 2013
Hi Wtezzo
We are delighted you and your wife chose to return to Eaglereach Wilderness Resort and our team look forward to welcoming you back. Thank you for your positive comments in particular regarding the new bistro menu the reason for the change from fine dining was based on comments just like yours from guests that a bistro menu and takeaways would be more appreciated in a wilderness resort. What has proved to be particularly popular is the daily special at $12.95 for a main course this has led to guests eating in the bistro an additional evening. Yes the nature walks are magic and guests both international and domestic are delighted with the range of eco systems from mountain top to rain forest and the native wildlife in their natural habitat. Thanks again.
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Gold Coast
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2013

We have been before & had such a lovely holiday. This time we went to celebrate a birthday
with friends & all stayed in Jindalee & celebrated the birthday in the restaurant. Fantastic food
& lovely staff made it a night to remember. So close to Sydney but so relaxing & away from it all.
Our friends were all impressed & had a fantastic weekend.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, March 24, 2013
Hi Andundair
Thank you for your very positive review after staying in the Jindalee Resort room complex and dining with a function group in the bistro. I will certainly pass your comments onto our team who value feedback from Tripadvisor greatly. We look forward to welcoming you back.
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 21, 2013

We stayed Friday/Saturday nights in Collina a lovely spacious 4 bedroom house.Its well set up for 8 ladies with 4 bathrooms and a large verandah to relax on and a even a spa under the stars. We would have appreciated a cleaner through before we arrived. The large scenic windows were dirty and there was a layer of dust on the furniture and the bathrooms were not very clean. We did thoroughly enjoy sitting on the verandah enjoying the peace and view and the spa was clean and working.
The Girls Wanna Have Fun package looked ok on paper but was poor value. Unfortunately food is often the first thing we think about and for the money we paid, the resort was unnecessarily skimpy when it came to catering. First sign was the small half glass of sparkling wine that was The Champagne Welcome.
Dinner in the restaurant could have been a lovely evening had there been more staff. the waitresses were friendly and did their best but the place was so understaffed.We were stuck way out the back on the enclosed verandah, far from the atmosphere and music of the main room, and also far from the attention of the staff and owner. A two hour wait for entrees was not acceptable and when we asked for complimentary bread as we were starving and drinking our wine on empty stomachs, we were told No. The food itself was tasty and of sufficient serving size. Shame one of the six steaks meals ordered had off meat and the owner,who finally made an appearance at our table at 10pm, did not offer to refund or replace it.She preferred to deny it was off and grudgingly served a bottle of wine with our dessert to "make us happy".
The buffet breakfasts were basic but adequate and once again we had to ask for refills. eg the juice was refilled with unrefrigerated UHT juice.
The picnic basket was ok for 8 five year olds and consisted of 8 gladwrap bound white sandwiches,8 oranges and 8 unrefrigerated very small size "poppers". We even recognised some fillings from last night's dinner menu.
Pizza night was ordinary too with lots of salty tomato paste and iceberg lettuce.
The half hour massages were enjoyed by all but having one masseuse using one room meant 20 minute massages.Again not good value.
We did enjoy our little drive around the resort in the buggies to enjoy the spectacular views and the swimming pool was clean and refreshing.
All in all we had a relaxing getaway with good company and views but take your own gourmet food and you will still save a fortune.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, March 22, 2013
This review was submitted by one of the same party that submitted the review immediately below. We did not challenge the misinformation contained in the previous review such as how long to receive their entree after their order of breads or to mention that they arrived half an hour late for their booking or that only one of the party was not satisfied with the very top grade cryovaced Black Angus Eye Fillet steaks that they all ordered. Nor did I make any mention that the word "gourmet" was never suggested for the "snack lunck box" especially after a massive breakfast choice. Our chef is vastly experienced and there has been nothing but praise for the quality of food delivered including from guests and our group who dined in the bistro the same evening as they did. Please read our response to the immediate previous review for balance and consider the new criticisms raised in this review that her associate didnot raise before nor was any mention made to Reception at any time regarding the quality and cleanliness of the deluxe spa lodge this group stayed in. Finally reasonable consideration must be given to the great value provided in this package which has satisfied the vast majority of guests who have taken advantage of this experience over many years.
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Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 19, 2013 via mobile

This was our second visit to the resort. We did the girls just want to have fun package. Our lodge was great and we were isolated so we could make noise and not bother anyone else. All our meals were included and that is where we were disappointed. The menu was limited and we waited over two hrs to get our entree. The staff were very friendly but they needed more staff. One of our main meals was sent back as it was off and the owner wanted to dispute this, however they gave us a complimentary bottle of wine. We found the breakfast to be adequate but not outstanding and our gourmet lunch looked more like a school lunchbox with a juice popper, an orange and one sandwich per person wrapped in glad wrap. Pretty funny actually, lucky we packed some gourmet food of our own. However we all thoroughly enjoyed our massage and had a great time in the golf buggies. It was certainly a beautiful place , just a shame that the food let it down a bit. Would advise anyone going to self cater and then they will have a great time.

Stayed March 2013, traveled with friends
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HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, March 20, 2013
Hi Chris H
We are glad you and your group of friends enjoyed your stay overall. The GIRLS JUST WANNA HAVE FUN package is very popular especially as it represents great value. May I share with other Tripadvisor visitors the details : Two nights accommodation in a mountain top spa lodge 2 course dinner in the bistro one evening and a pizza and salad dinner the other night to enjoy in your spa lodge. A comprehensive breakfast daily including fresh fruits and a wide variety of cereals yoghurt etc followed by a hot buffet with an extensive selection to choose from including bacon sausages 3 variety of eggs tomatoes mushrooms baked beans hash browns and danish pasteries. Then there is a "snack box" of sandwiches prior to a fully escorted wine tour. A self drive Discovery buggy to explore the Resort and a therapeutic massage in our massage and facials centre. Plus all the complementary benefits including a champagne welcome at check in mountain bikes and kayaks internet kiosk and DVD library ALL FOR $395 pp. However we will research an upgraded lunch picnic hamper as an option. We look forward to welcoming Chris and her friends back and thank you for your review.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 16, 2013

This was our third visit here after many years, and chose the 2 night Romance package for my husband's birthday. Main attraction to return was the stunning elevated mountaintop location with incredible views! Yes, you have to traverse a very narrow winding mountain road to get there, it is tarred, you just have to be careful re bends and the cows at the bottom of the mountain, signs to this effect for out of towners would be helpful, but as we are local to the area, we had no problem finding turnoffs and are aware of giving way to unexpected local cows crossing the road!.

Most lodges are country style/rustic and since we were last there noted the overall standard of some fittings and decor getting a bit tired. If self catering, which we did most of the time, as restaurant is only opened limited hours and days.... utensils scarce and some needed replacing in our lodge. Overall our lodge "Silkwood" was comfortable, but would have liked some recliner lounges for the deck and table near the spa to place our drinks and nibbles, spa robes would have been great too!
The hot breakfast, as another reviewer mentioned is sometimes a 'cook it yourself' deal. I take on board the logistics of not running the restaurant when only limited guests, and the hamper we were given was much different to the one mentioned by the reviewer...perhaps note was made by management, as we had fresh uncracked eggs, masses of good quality bacon, sausages, yogurts, fresh fruit, juice, cereal.... and more... no complaints about the hamper.

It is advisable to take sufficient food to cater for yourself when the restaurant is closed, as not convenient to make the 10-15 minute, trek down the mountain then go into nearby Vacy or Paterson to 'pick something up'... unless you are going sight seeing for the day. I think eaglereach is suited to those who just want to get away, either together as a couple as we did, or with friends, to chillout and relax in a peaceful environment, sip champagne in the spa overlooking the vista, and just throw together an easy meal whenever it suits.

Families are catered for who want their kids outdoor, with lots of exploring,water and play area activity. As all lodges are configured differently, if you have certain requirements as family with kids or couples, or group of friends, best to check when booking what the lodges offer, as we found some are more suited to families, and others for couples.

Staff were friendly, special mention to Lee at Front desk - who went to great lengths at time of booking, and during our stay to make sure our stay was exactly what we wanted. As it was my husband's birthday, and it would have been difficult to bring and hide a cake, Lee organised a fresh surprise birthday cake for my husband at our dinner which was appreciated.

Due to restaurant mostly being closed, only had one dinner there, which was enjoyed by us and our guests for the evening. A shame the dinner menu was so limited choice of only 3 entrees, two seafood and one pate, and as being a non-seafood or pate eater, had no alternative for entree but garlic bread. Main meals -a couple more choices, but feel the menu needs improving. There is a lunch bistro menu which has more variety - when available. I would like to see the restaurant open on sundays, I think days open are too limited - particularly over the weekend.

Must mention as part of our package, had a massage with Therapist Tanya - Highly recommended experience.

Overall well worth visiting, the location definitely invokes a sense of calm - so much serenity!!!!

Room Tip: If you are keen on a particular view, check whether the lodge you are given has 'wilderness'...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, March 18, 2013
Dear Linda H61 Escape
Thank you for your most comprehensive and helpful review as well as choosing Eaglereach Wilderness Resort for your third visit. Housekeeping has been alerted to your suggestions regarding the lodge where you stayed and the necessary upgrades will be undertaken.

Since your visit a very experienced chef has been appointed to manage the bistro kitchen and a new menu is already in place including a wider variety of entrees plus daily specials discounted to $12.95 for a main course. There is also the takeaway options available every day and night of the week including BBQ and picnic hampers and pizzas with a pizza oven provided.

Thank you again and we look forward to welcoming you back.
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2013

My bf book this amazing place during the valentine weekend for our 3 years, half an hour away from destination we were quite worried wondering what we got ourselves into it was a real country escape passing a little town, poor signs, tiny one way roads and tight turns.
Even stopped to let cows pass.

We were greeted by wild kangaroos on a perfect day.
The service was average upon arrival.
"Rocky Mountain" was the name of our cottage and it wasn't modern but cute.
The back yard had a dozen of kangaroo's and the lookout was the best id ever seen, breath taking.

The food at the restaurant was very yummy, tasty and fresh.

Defiantly recommend.

Room Tip: "rocky mountain have the best views!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HunterCooee, General Manager at Eaglereach Wilderness Resort, responded to this review, March 6, 2013
Hi Masebella
You review was a deight to read so glad you went up to the Mt.George lookout where you can see the world heritage listed Barrington tops national park one way and the Eastern seaboard of Australia the other. Yes the kangaroos in all varieties are a natural wonder. Thank you for mentioning the bistro we now have a new specials menu that changes daily great value at $12.95. We look forward to welcoming you back.
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Additional Information about Eaglereach Wilderness Resort

Address: Summer hill Rd, Vacy, New South Wales 2421, Australia
Phone Number:
Location: Australia > New South Wales > Vacy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Vacy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eaglereach Wilderness Resort 4*
Number of rooms: 33
Official Description (provided by the hotel):
Multi award-winning mountaintop paradise alive with native animals in their natural habitat. Accommodation in s/c lodges 1-6 bedrooms and resort rooms 4 to 4.5 star. Bistro and bar offering casual to a la carte dining, day spa and eco systems from mountaintop to rain forest, all non-motorized activities and equipment free including mountain bikes, self-guided nature walks, kayaks, internet kiosk, DVD library.New Corroboree Meeting Place for conferences functions and meetings. ... more   less 
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Also Known As:
Eaglereach Wilderness Hotel Vacy
Hotel Eaglereach Wilderness
Eaglereach Wilderness Resort Vacy/Greater Newcastle, Australia

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