After sending an e-mail with questions for the inn 10 days earlier and receiving no response, I called the hotel. The woman I spoke with was shocked that no one had responded to my e-mail. She took the time to find it (surprising yet vindicating), and confirm no one had opened it. She put me on hold a few minutes, read it, then responded to all my questions while apologizing for the oversight. To be fair, it was during the Christmas holidays which was a busy time of year for them. After speaking with her, I decided to "blow the wad" and book the Master Suite. We were able to get a Winter Package rate, which was discounted from the normal rate of $525. Even so, the room was not inexpensive. Now...what did I love and what not so much?
I loved the decor. I'm studying interior design, and I can't stop myself from analyzing furniture placement, lighting, use of space, etc. This place is ascetically beautiful. It's a wonderful combination of contemporary and antiques. Nothing is too precious to touch, or so casual it's not appropriate. Only a few recommendations...the pillow in the bath tub is useless. The suction cups won't stick to the angle of the tub, and I tossed it on the floor. A small table is needed to use while in the tub to put a glass of wine or coffee on. I was scared the coffee cup was going to end up in the tub with me when I placed in on the rim of the tub. The gorgeous silk curtains in the bedroom don't close all the way, so morning light was an issue. While most of the lighting is unique and artistic, I'd replace the floor lamp behind the chaise. They make some really dramatic ones and the room is so glamourous, it aches for one of them.
Now for the awesome...the bed is sumptuous. You can't beat the linens. The sitting room is old Hollywood glam, and spot on for night time snacks brought by the butler or morning coffee. I loved the toiletries. I wanted to sneak all the soap home in my suitcase. Addition of the candle was excellent. I loved the smell, and it's location on the mantel (far away from things that could get marred by hot wax) was romantic. I really appreciated the area rug, a high pile shag. Every time I walk through it, my feet danced.
The service is top notch, but not for everyone. I admit that I'm more of a self serve girl, and I was apprehensive about having a butler. Why would I need a butler? But I learned to enjoy it. The butler brought us a night time snack each evening (gratis) and coffee with bingets (sp?) in the morning. THIS I could get used to:-) However, my husband doesn't like coffee, and where popping into a self serve kitchen to grab OJ or tea would have been easy, I had to find the butler to get it. Poor hubby. The room supplied wine glasses, but no wine opener. Orange county is rife with wineries, so it seems like one should have been in the room. I went downstairs to get one from the butler who brought it right away, but again self service would have been easier. I put the wine outside to chill as the room had no refrigerator and it was cold outside. Probably could have asked the butler to do it, but a fridge would have been easier for me. The butler was excellent about giving us recommendations, and tickets for free wine tastings at Bourbonville winery and Early Mountain Vineyards. Both were excellent.
I think there is a nightly something in the parlor, but I couldn't figure out what it was. In the end, it was hard for me to understand what was included, and what was extra. Because of that, perhaps I didn't make the best use of butler/amenities. And maybe if you have to ask, you can't afford it? A brochure or booklet explaining the amenities and prices in the bedroom would have been nice. Expect to tip the butler at the end of your stay. This was definitely an indulgence for my husband and I...we've never had a butler before so some guidance on tipping from the web site would have been helpful.
Overall, I was pleased with our stay. Next time, I'd like to stay in one of the more private out buildings...Weaver's Cottage is on my list :-)
Master Suite is beautiful with its private second story porch, but if you're a light sleeper the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your thorough review. We appreciate your feedback and will use your suggestions to improve our guest experience in the future. As a student of interior design, you will love the Weaver's Cottage, which is a charming mix of modern and antique; however, if you are interested in being more "independent" during your stay, I suggest for your next visit you look into our new Overlook Cottage, slated to open in April, 2013. The Overlook suites will feature the same elegant, high-style as our other accommodations (with incredible Blue Ridge views) but with a small private kitchen and dining area so you can be more self-sufficient if you prefer. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.