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“Reasonable but needs a makeover” 3 of 5 stars
Review of Travelodge Hotel Blacktown

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Travelodge Hotel Blacktown
3.5 of 5 Hotel   |   170 Reservoir Road, Blacktown, New South Wales 2148, Australia   |  
Hotel amenities
Ranked #3 of 8 Hotels in Blacktown
South Coast NSW
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Reasonable but needs a makeover”
3 of 5 stars Reviewed January 12, 2014

Reception was busy at time of arrival. Only one staff Josh. He was very accommodating and moved us to be near our friends. Josh displayed excellent customer service and is an asset. There was a water cooler and glasses in the front foyer but the cooler was empty. Refresher towels are a nice touch. Room was ok. Bed a little hard. No top sheet only a quilt with a cover... Too hot for me. Air con worked ok. Fridge had a few long life milks in it. No mini bar. Positive is there was lots of free parking outside. Breakfast was a disappointment. Buffet style. Usual bacon, scrambled eggs, tomatoes, baked beans and sausages. No fresh fruit only canned fruit salad and a bowl of yoghurt. No cereal or bread for special diets. Coffee was ordinary... Maccas in same area so would be easy to walk there. I believe this property could do with a spruce up and makeover. I would stay there again if needed but wouldn't order breakfast until it is improved.

Room Tip: My room was away from the club and on the third floor. We didn't hear any club noise.
See more room tips
  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear Grevilleabrae5761,

Thank you for taking the time to provide your feedback of Travelodge Blacktown.
I am pleased to hear that Josh provided you with excellent customer service and went out of his way to assist you. I will pass your comments onto him.
We have recently purchased new beds, so you may have stayed in one of these rooms with the new bed. Although we do not place a top sheet, we would be more than happy to provide if requested.
I believe our buffet breakfast provides a nice range compared to McDonalds, but we are also looking to improve where we can. A new coffee machine is in the processed of being arranged.
Thank you for your comments and hope you choose to stay at Travelodge Blacktown in the near future.
Kind regards,
Michael Nguyen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
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    61
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Canberra, Australia
1 review
2 of 5 stars Reviewed January 11, 2014

Being next to a club, band playing until late, room doors slamming and air con hardly working.
Made it an unpleasant experience.
Reception was pleasant experience, staff very friendly and helpful just paper thin rooms

Room Tip: Bring earplugs
See more room tips
  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear Kyle514,
Thank you for taking the time to provide your feedback of Travelodge Blacktown.
It is unfortunate to hear that you had an unpleasant stay. We do have rooms on the opposite wing of the hotel that does not face the club that would have minimised any noise. I have had my maintenance team inspect the A/C in all rooms to ensure, especially in the warmer months, that they are operating fine. I am please however, you did find out team friendly and very helpful.

We hope to welcome you back to Travelodge Blacktown in the near future.
Kind regards,
Michael Nguyen
Hotel Manager
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Newcastle, Australia
1 review
4 of 5 stars Reviewed January 8, 2014

A comfortable stay with all required amenities within the hotel and good facilities around the hotel. Rooms are nicely decorated and clean. Josh at reception was particularly helpful in ensuring we enjoyed our stay.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear Geater1,
Thank you for taking the time to provide your feedback of Travelodge Blacktown.
I am very pleased to hear that you had a comfortable stay. I will pass on your comments about Josh and glad he was able to make your stay enjoyable as well.

We would warmly welcome you back to Travelodge Blacktown in the near future.
Kind regards,
Michael Nguyen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2013

My husband and I stayed here for the weekend while the Funny Cars were performing at the drags, which are just around the corner. While the rooms and the rest of the hotel were clean, it really is just a hotel. There was nothing spectacular about it. We ate both mornings there which was a breakfast buffet and was really only worth the $20 bucks or what ever it was, maccas is just across the parking lot and to be honest if we weren't as hung over as we all were and could have walked that far we would have ate there. The whole place or at least what we saw including our room could do with a bit of a face lift, its starting to look a little tired. Was a little disturbed to find out after we had been out all day that there was a faulty electrical fault with one of the outlets. I ironed my clothes that morning turned it off at the wall and we left, only to come back and the iron was still on. I had to completely unplugged it. I would stay there again only if there was nothing else around that could accommodate us.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, General Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear AustraliaJesse,
Thank you for taking the time to provide your feedback of Travelodge Blacktown.
We are currently in the process of looking at ways to improve the presentation of our rooms, and your comments are greatly valued. Our buffet breakfast is good value at $19.00, but always check with Reception during your stay, as we do run breakfast specials.

We would like to welcome you back to Travelodge Blacktown in the near future.
Kind regards,
Michael Nguyen
Hotel Manager
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Melbourne
Top Contributor
72 reviews 72 reviews
61 hotel reviews
Reviews in 51 cities Reviews in 51 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed December 12, 2013

A comfortable stay with all required amenities. Rooms are nicely decorated, although the couch and carpet were both stained and could do with replacement or more thorough cleaning.

I'm not familiar with the Blacktown area so cannot comment on location.

There is no restaurant on site, but the attached Workers Club offers meals at reasonable value.

Room Tip: Ask for a room overlooking the back end of the property, rather than the road.
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Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, General Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear Queenbee1981,

Thank you for taking the time to write a review of Travelodge Blacktown.
I am glad to hear you had a pleasant stay and found our rooms comfortable. I will pass on your feedback to our housekeeping team and will have those issues rectified.

For those not familiar with the Blacktown area, we are quite centrally located. Only 5 minutes’ drive to Westpoint Shopping Centre and Blacktown City Centre, 3 minutes’ drive to Wet ‘N’ Wild and located next to the Blacktown Workers Sports Club. The Club does a good buffet meal, but for other options, the main Workers Club in town provides more variety. They also provide a shuttle to and from both clubs.

Thank you once again for the feedback and we hope to see you back at Travelodge Blacktown in the near future.
Kind regards,
Michael Nguyen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maclean, Australia
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 21, 2013

Travelled to area due to sporting event in Blacktown. Good deal if you go on Chooseday, which is optin to book accommodation on a Tuesday, as you get a reduced price and also gain an extra choice of item when you book in. Situated close to everything in Blacktown area. Only just 10 minutes from shopping and next door to McDonalds and you have internal access to get to the Balcktown Workers Club.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, General Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear AnnD919,

Thank you for taking the time to write a review of Travelodge Blacktown.
I am pleased that you enjoyed the location, we are indeed situated close to a range of amenities.
We do offer a great deal when booking through our website on a Tuesday. Not only do you get a discounted rate, but a choice of the following 3 options-
1. Buy 1 Get 1 free breakfast
2. Late checkout of 12pm
3. 1 movie ticket
We would love to welcome you back to Travelodge Blacktown in the near future.

Kind regards,
Michael Nguyen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatton, Queensland, Australia
1 review
4 of 5 stars Reviewed November 12, 2013

For the past two years that I have been coming to Sydney I have always stayed at the Travelodge Blacktown, main reason is for work. While staying here at Travelodge blacktown I have felt at home. The staff are extremely friendly (Penny,Duvi,Tracy,Jac,Josh,Paula,Noel)and always make me feel welcomed and happy. Will always stay here and will always be LIVIN THE DREAM :)
Wazza

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelNguyen, General Manager at Travelodge Hotel Blacktown, responded to this review, January 16, 2014
Dear Wazza E,
Thank you for taking the time to write a review of Travelodge Blacktown.
I am very pleased to hear that our entire team made you feel right at home over the past two years. Your recognition of them is greatly appreciated.
We hope to see you back at Travelodge Blacktown in the near future.

Kind regards,
Michael Nguyen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Hotel Blacktown

Address: 170 Reservoir Road, Blacktown, New South Wales 2148, Australia
Location: Australia > New South Wales > Greater Sydney > Blacktown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Blacktown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Travelodge Hotel Blacktown 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Travelodge Blacktown
Travel Lodge Blacktown
Blacktown Travel Lodge
Blacktown Travelodge

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