Recently I was staying in this hotel with my family. It was an unpleasant experience. First I will begin with the bathroom in the lobby. It was dirty, dark, full of mosquitoes and one of the cubicles in the bathroom had no light. The kids pool was dirty. The kitchen in the room had no utensils. The sofa bed had no quilt or blanket.The room was full of mosquitoes. At the roof of the entrance of the room were thousands of mosquitos. The balcony door lock, was not working. The TV only had local channels. If you wanted to see televison with satellite, you had to pay extra for this service. The first night, we killed about 20 mosquitoes. The next day, we bought flying insect killer. We killed all the mosquitoes at the entrance of the room. We went to the lobby and explained that we did not have a quilt or blanket of the sofabed. The guy at front desk told me that they(room service) had not finished four rooms. He said that when the 4 rooms were finished, if something was left over, they will take it to my room. After an hour they brought the blanket.
We did not see anyone giving towels in the pool area. We took the room towels to the pool and use them. At my room, I call to the reception to ask for new towels. The woman asked me why if it was only a day that we had arrived, we were already asking to change the room towels. I said that we went to the pool and used the towels to dry off and we needed dry towels to get a bath. She told me that I had to bring the towels to the front desk .
My husband went to deliver the towels and they told him that if he wanted to change the towels he had to pay $ 25 for each. My husband explained that they did not have towels for the pool and they told him that he had to ask at the front desk and not use the room towels. Then the manager told him that he could make a deal with him and leave them at $ 10 each. My husband did not argue with them and took the wet towels back to the room. I was very angry. It was unbelievable that they want to charge us $ 100 or $ 40 to change some towels. The towels would not be for us, but the hotel would stay with them. The next day early in the morning we went to the front desk and asked for towels for the pool. They said they had no towels and told us to use the room towels. Incredible!
This was my third time staying in Culebra but I always stayed at Bahia Marina. They do give you a good service. They pick you up and take you to the port, give you a play yard for your baby to sleep, have satelite and all kitchen utensils. You can use the room towels for the pool and then they bring you new towels. Unbelievable!
Sea Breeze, prefers to lose customers and damage their image than have a satisfied customer. I would not return to stay at this hotel and I recommend that you do not either.
- Official Description (provided by the hotel):
- This is a beautiful condo-hotel built in 2004 and opened as a hotel in October 2011 with ocean view suites from virtually every room. We are most commonly know for the best pool, ocean views and By far, the best Air conditioning. The suites managed by the hotel have the highest standards in cleanliness, maintenance and furnishing and offer amenities with a pool bar, A/C restaurant, ocean front dining, private dock, kayaking and paddle boarding.We also offer excelent convinence store and great grab and go local food. We are a green oriented hotel and due to the lack of resources in the island we offer bi-daily housekeeping, but our front desk will gladly replace towels or sheets or full housekeeping upon request. We also offer cable tv in all our rooms. ... more less
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