I have been at this hotel in the past and it was great to stay at.I arrived july 9 with my family until July 19,just got back.When we went to take the kids to the pool at night after a long journey during the day,the light close to the kiddie pool was not working.I told the receptionist and he told me it wasnt working,but a week later it still was not on.The second night there I took my ice bucket to get some ice and the ice machine was not working,the receptionist told me it was broken but if i needed some ice he would sell me a bagI put my dirty clothes in there washing machine and that was not working,they were nice enough to put my clothes in there washing machine.Half way thru my stay there most my lights in the room went out and electrical outlets stopped working.they brought in an electrician he could not locate the problem so they hooked up electrical extensions in the room.the bathroom sometimes wasnt properly cleaned.The owners at this hotel are trying to sell the hotel ,they and the employees especially margarita,alyssa and alberto are very sweet and they try to make you feel as comfortable as possible but i have an obligation here to tell others of my experience.they are small issues but if your there for 10 days with small kids they become a big inconvenience .Some people would say you pay for what you get,this location should be much better and it was much better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Before anything we will like to apologizr for any inconvinient during your stay; For me its very important that our guest receive a full and satisfied service, I understand that during your stay we confronted some electrical problems that were out of our hands but inmediatly we deal wiht the situation so our guest can still have a full service. We hope to see you in a near future, I garantee you that your next stay will be a blast!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.