My husband and I and son travelled to Pastena from Dec 28-Jan4. First for the strengths: the shower in room, the beach and the bread. They also did a nice job with the New years celebrations. However we encountered many issues. First we were given a room that had two separate twin singe beds and a cot for my 16 year old son. We were also looking directly at two cranes and construction zone for new resort they are building right next door. We asked for a room with at least a king bed and a cot but were told there were no rooms but would be put on a list , we never heard back.
Room- beds very hard but overall room not bad. Biggest problem was not receiving towels or face cloths. We came back one day to no towels at all, when I called front desk they told me there were no clean towels in the entire resort!! My husband went to front desk to complain, after arguing with staff was initially told they would send towels up, we never received them!
Service- Overall service was horrible. We found all the staff to be quite rude and abrupt. It appeared they were so busy that they just could not cope with the volume of people. We had to wait long times for both bar service and food service.
Food-Was terrible. the line ups at the buffet were outrageous, my son waited up to 45 minutes to get anything hot from the grills. the food was usually cold and terrible on the buffet line. Once again it appeared they were not prepared for volume of people as they ran out of most things. The a la cartes were not much better. When we tried booking the 3 restaurants the first day the man told us we could not, we could book two but then have to try again later in the week for the 3rd restaurant, not sure why they did this but seemed an unnecessary inconvenience to us.
Beach- It is small but good, in fact better than the other three resorts on that stretch. the problem once again was space, it was so crowded that we were basically on top of each other with no privacy. My husband had to get up early every morning to go down and secure loungers. There is a guy on the beach that assists with this which is helpful.
Drinks- Disappointing, could rarely get a frozen drink anywhere, and most drinks served in small plastic cups. We did notice towards end of the week when people started to clear out that this improved and we got actual glasses. Wait times and service was poor however with few smiles from the bartenders.
Facilities- not great first impression when going to bathroom and finding no toilet paper in any of the bathrooms, and two of the 3 doors without locks. This continued throughout the week, holes in drywall, broken doors no toilet paper etc. Also cleanliness an issue as well.
Entertainment- This was actually pretty good most nights. Shows do not start until ( 9:45) and end by 10:30. Really nothing to do after show ends, my son found the resort pretty boring, not much to do. No pool tables, there is a ping pong table but that is it, A sports bar or other things like a disco, pool tables, casino etc would help.
We have travelled to Cuba many times and have to say this was the worst experience we had. We had never experienced such disorganization and rudeness before. It appeared that they were just not prepared for the volume of people and it seemed everything was a fight, from getting tables to eat, drinks, room service including basics like towels, beach space etc..I would not recommend this resort to anyone,
- Official Description (provided by the hotel):
- Pestana Cayo Coco Beach Resort is the first hotel of the Pestana Group in the Caribbean, located in the beautiful island of CubaThe Pestana Hotel Cayo Coco Beach Resort is located in one of the best beaches of the island of Cuba, marking the Group's entry into Cuba, and reinforces its commitment to resorts "All Inclusive". It is a 4-star hotel of the Pestana Group management, consisting of 508 rooms spread over several buildings, accompanied by a Caribbean landscape and the magical view of the Caribbean Sea. The Hotel has (4) restaurants and (5) bars, all these designed to offer the best of national and international cuisine.It is a distinctive and innovative product in the current offer in this area of the island. In addition to its modern design and colorful, typically Cuban. In turn offer an attractive European component, especially in the food, which certainly constitute an additional source of attraction for this hotel facility.With the International Airport "Jardines del Rey" just a few Kmts, Cayo Coco is a true tropical paradise with white sand beaches and calm waters of turquoise, ideal for diving and to enjoy nature, because the destination is a real nature reserve surrounded by lush coral reefs.In Cayo Coco Beach Resort Pestana, have the chance to experience memorable moments, thanks to our variety of benefits, including (11) buildings with 3 floors each, (4) pools (1) private beach, sailing, horseback horse, Junior Suites and Suites, 100% equipped with balcony, cable TV, Wi-fi, air conditioning, hairdryer, safe and telephone.We place at the disposal of our customers, (2) Conference room with capacity for 50 people each.Pestana Cayo Coco Come and make your holiday memorable moments. ... more less