We stayed at Hotel Playa Coco with our two children (ages 8,10) from March 4-11. This was our third trip to Cuba, first to Cayo Coco. After months of reading reviews, we went with what we thought were realistic expectations. We were not disappointed. We loved this resort! It is hard to describe in words...we have traveled to Cuba/DR/Bahamas and enjoy trying new places. However, I would return here with our children in a heart beat. There is a special atmosphere at Cayo Coco. We are quite protective of the children and for the first time, we were comfortable with them venturing away from us (mini golfing, enjoying organized pool side games, beach volleyball, etc). This resort does not have all the bells and whistles you may find elsewhere, but if you are looking for a great family resort in a tropical paradise setting and find some fun in giving up a few comforts in exchange for other amazing treats, this is the place for you. Not to mention the neat cultural/social experience for the children. If you want to pay big bucks and be pampered by comforts of home, go to a 5 star in Mexico or Florida. Highlights:
Staff: Their work ethic is second to none. Staff travel 2 hours each way by bus from the main island to get to work. Appreciate them and get to know them. English is a challenge but this is their home and they are Spanish. We tipped and gave gifts not to receive service, but in thanks for the service received. Special thanks to Dani who accommodated our room request via email on the day of our departure. Our children adored Alina and the wonderful energy she brought to he daily poolside activities. Rosie at the gift shop stand shared some insightful stories of Cuba, their history and their struggles.
Rooms: In sum, if you need it, ask for it. Room cleaned every day. Sheets not changed because we didn't need them changed. New towels when needed. Safe worked. Doors locked. Children left gifts and notes in basic Spanish for the maid and she wrote back each time and made great animals with the towels. Water pressure if not the best and hot water was often warm-hot.. this did not bother us at all. Place toilet paper after a "pee" in the garbage provided and you will have less issue with the flushing (this applies for all toilets on the resort). No water in the resort for about 4 hours on our first morning. Didn't impact anything (had breakfast, went to the pool..not a big deal). Fridge worked. Big 1500L water each day. Bring your own towels for the pool. Could have used more blankets in the room (we used extra towels to cover up). We were in the yellow building, second floor on the corner with a view of both the sea and pool. Excellent location.
Pool: cleaned every morning. Warm enough for swimming. Reserve chairs early. If you are not planning to spend time at the pool, be polite and don't leave your towel. Perfect size to situate yourself and be able to supervise the kids.
Beach: Hands down the best I have seen inn the South. Coral reef to the far left great for snorkeling in even knee deep water. Kids loved rising horses on the beach. Water sports not plentiful and wind shut it down often.
Food/Drink: lots of options 24/7. Best I have had in Cuba. Japanese a la carte was great. Buffet is good. No worries about things poorly prepared.. didn't hear of anyone getting sick at all. Fruit flambe is a must. Coffee is amazing. Playa Coco drink is yummy. Bar-tending knowledge could be improved but they have all the ingredients, just ask them to make you whatever you want. The fresh fried doughnuts ("churro") at the pool are toooo good! Enjoyed fresh coconut daily from a grounds-worker.
Excursions: Lots offered. Jeep tour got great reviews. We did the day tour of Moron and Avila. What a day! Great guide. Tours by steam train, speed boat through beautiful canal, bicycle-buggy though city, alligators, sugar cane, dancers, pina colada, shopping, wonderful local lunch. :-)
I'd be happy to answer any questions via email.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.