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“Loved it but....” 4 of 5 stars
Review of Tryp Cayo Coco

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Tryp Cayo Coco
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4.0 of 5 Resort (All-Inclusive)   |   Ave. Los Hoteles, 1300, Cuba   |  
Hotel amenities
Ranked #6 of 10 Hotels in Cayo Coco
Toronto, Canada
2 reviews
6 helpful votes 6 helpful votes
“Loved it but....”
4 of 5 stars Reviewed June 23, 2013 via mobile

It was my first time there. Beautiful beach and pool. Staff was amazing! But Lucas and yoleidy in the buffet were fantastic! I am coming back in February just to see them! They are the best and always made my night! The rooms could use some upgrading tho but overall my experience was great! Pls say hi to Lucas and yoleidy! Tell yoleidy I gave her a bottle of Victoria secrets! Lol

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear Brenda D,

It is nice to know that you liked the Hotel and that you are coming back on February. Thank you for your time. Hope to meet you on February.


Best regards,

General Manager
Tryp Cayo Coco Hotel
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (862)
Date | Rating
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English first
Rochdale, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 23, 2013

We stayed at the Tyrp from 31 may to 14 June and it was our first time in Cuba. We travelled with friends who stayed here about 8 years ago. It was fantastic. So much so I want to get back and a plane and return. The hotel rooms are currently undergoing redecoration our room had not been done as yet but it was clean and tidy and as we only slept in the room it had everything we needed. We stayed in block 10 with an amazing sea view and very close to the quiet pool.

Food was fantastic and the choice exceeded our expectations. All the restaurants from the buffet to the a la carte restaurants were amazing. Our only change would be mosquito nets at the Cuban and BBQ restaurants to keep our some of the bugs!

Staff are excellent in all areas and very friendly. The cleaners and maintenance/gardeners work very hard to keep the areas neat, clean and tidy. The reception and customer service staff are very helpful if you have any queries. The waiters, waitresses and chefs are brilliant and will accommodate any requests you may have. Entertainment staff work very hard I did Zumba everyday with Indira or Youdinia and it was just what I needed even in 30 degree heat! Dance lessons at 5pm are well taught by Steve who is an excellent teacher and you pick up the Salsa or Merengue steps really quickly with him. Shows in the evening are very professional.

The beach is the cleanest beach we have ever been on and like powder and the sea is so blue and clear and warm like being in a nice bath.

Jorge our Thomas Cook rep was a lovely man. Full of useful information and ready to help. He was very professional at all times. One note for the Brits that Jorge passed onto us. The mosquitos seem to be immune to most of the repellents that we took over however Jorge was left a bottle of repellent gel which is fantastic and keeps most of the mosquitos at bay! It is boots own brand repellent gel it seems a bit expensive but worth it if it stops some of the bites!

Have started saving now ready for our return trip.

Room Tip: If you want a room that is a little bit quieter rooms near the quiet pool are better we were in bloc...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear EJG1377,

Thank you very much for your comments on this site. We are glad to know that you like the Hotel and you fallen in love with it. Hope to meet you here again.

Best regards,

General Manager
Tryp Cayo Coco Hotel
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2013

Just got back from my holidays from tryp coco it's a great hotel staff can't do enough for you on the night one of the bar maids was great would help you all the time her name was Liset only bit of advice take plenty of mosquito repellent the food was great would go back again

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear Kerri E,

Thank you for your comments about your stay in our Hotel. Sorry for the mosquitoes, the begining of June was really bad but now is much better, still tropical area mosquitoes are always present. Hoe to meet you here next tiem of your trip.

Best regards,

General Manager
Tryp Cayo Coco Hotel
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2013

we stayed at tryp cayo coco from june 8 to june 15 2013, the bus ride from the airport is less than 10 min so we arrived and checked in no problem our flight left Toronto at 10 am so we still had time to go to the beach which is the most wonderful beach I've ever seen, the water is crystal clear and fish come and swim around, my 3 year old didn't want to come out of the water and is safe because the shore is shallow , you need to walk about 1 km to get into deep water so it is super safe for families with kids, our room was amazing we were on room 544 ocean view 2nd floor, request and do the upgrade here if you can but you also can do it there the staff is efficient specially Mr.Gregorio Coca GM of the hotel, he is there to make sure everything runs smoothly. Breakfast is wonderful, smoothie station, omelet station, pancake French toast station all made fresh in front of you, dinner you got seafood and meat stations, pasta station for the kids, my son loved the spaghetti, all kinds of stews, veggies, etc. a very complete and balanced buffet,
for lunch we always stayed by the beach so we ate at the restaurant there, I like the calamari and fish ,is much smaller place to eat but we couldn't have soo much food, there is also burgers and hotdogs for children. We went for a ride in a catamaran and boat cycle which was included in our package, we like it so much and we will comeback to this resort next year. Thanks to all the staff specially Yamila our dinner waitress a lovely lady who takes pride in her work.

Room Tip: block 5 away from stage close to the ocean
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear Ana K,

We are glad to know that you like our Hotel and that you will to come back. Thank you for your comments. Hope to meet you here next time.

Best regards,

General Manager
Tryp Cayo Coco Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 22, 2013

Ok if you get a deal for under $600inc.tax Resort is in need of some repair and is dated but air cond. was good in the rooms and lots of hot water always. Pool was large and lots of loungers. Not a huge resort so everything close inc, the beach.Food was repetative but not bad for Cuba. Take bug spray as you cannot buy it there and there are a lot of mosquitos.There was a goat cart that was sad to see as it was giving rides to adults as well as children and at times was stressed and exhausted ,not appropriate for a resort to be making money from this type of thing. For that reason we would not return.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear gypsy054,

Thank you for your comments here. You give us good opportunities for continuing working for improvements. We should say that the goat that you saw in our Hotel is part of the Cuban culture to use them to pull car mainly with children, it is a tradition in the Cuban culture and most of the guests like this option for their children. We will double check about the adults using this option.

Sincerely,

General Manager
Tryp Cayo Coco Hotel
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2013

We have just landed back in England this morning & had to comment straight way! Stayed here between 7th June-21st June & had the best holiday. This hotel is paradise! We stayed in Block 10 overlooking the quiet pool but with easy access to the beautiful beach would recommend if you like your peace & quiet. Yes the rooms are rather dated but our maid Judy made sure everything was spotless. We has a few problems with card keys to the room but this was rectified efficiently by reception and the maintenance guy who came to change the lock straight away.
The 1st week there was plenty of Mosquitoes which we was told was more than usual by gardeners & staff but this did not spoil the holiday. They were constantly fogging the area to try and keep it to a minimum but take lots of repellent if you are prone to bites.

Really enjoyed the food and the variety and would recommend to book the different restaurants (especially Italian & International) around the resort for a change of scenery. The drink selection is excellent and the beer is very good. You do tend to wait a long time at the bars especially if you don't tip all the time. I found that the waitress service in the lobby bar the best way to get the nicest cocktails in proper glasses instead of the plastic cups. We had taken Bubba mugs for during the day and were fantastic instead of constantly going back and forth to the bars. The vida loca Nightclub was more aimed towards the younger guests who were there to have a good time.

The staff are amazing across the whole of the hotel and really make the effort to make you feel welcome. A special shout out to these guys:
William in the morning Buffet is very professional and makes sure your glass is always full of orange juice and the tables cleared promptly. Lucas and Yoleidy in the same area of the buffet on a evening are the best comedy duo & agree with previous reviews about them. The lady who organised the horse-riding trip always gave us a hug and made conversation. Derrion in the animation team always had a smile on his face and made you want to join in with the activity's ( hope you enjoy the Toms). Jorge the Thomas Cook Rep was always on hand and full of knowledge of the island.
It was really nice to see the Manager walking around the resort constantly & even eating in the restaurants.

The hotel organised a special British evening to say "thank you" and we even had two bottles of rum left in our room. Would recommend the VIP catamaran trip on a Wednesday, lots of snorkeling, a visit to the beautiful Pilar beach and a gorgeous lobster lunch. For your return flight book the VIP lounge at the airport with Jorge you get Air Conditioned room with sofas, sandwiches, crisps and lots of variety of drinks, while everybody is sat in the greenhouse upstairs.

Amazing holiday can't wait to return in the future, had a tear in my eye with the fantastic send off in the lobby from the animation team!

P.S~ A WARNING TO THOMAS COOK CUSTOMERS DON'T BOTHER PRE-BOOKING THE SEATS FOR BOTH FLIGHTS A WASTE OF TIME AND MONEY NEVER GOT THE SEATS WE PICKED!!!!!!! (the only negative of the holiday)

Room Tip: Email the hotel a month before you travel to request which block. Block 10 overlooking quiet pool 1...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear Tinyturnerbird,

It is nice to know that you had an amazing holday in our resort and can not wait to return. Thank you for your comments and hope to meet you again here next time.

Best regards,

General Manager
Tryp Cayo Coco Hotel .
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Mississauga, Ontario, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 22, 2013

What a difference from 4 years a go ... The resort is still beautiful but lacking maintenance big time specialty in the POOL area and every were else , the staff was great , great service, needs More night intertainment for sure better ( SHOWs)

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTrypCayoCoco, Director General at Tryp Cayo Coco, responded to this review, July 1, 2013
Dear Venilda L,

Thank you for your comments. You give us opportunities for improvemennts, we are constantly working on renovation and we are consious we need big changes.

Sincerely,

General Manager
Tryp Cayo Coco Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tryp Cayo Coco

Address: Ave. Los Hoteles, 1300, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cayo Coco
#5 Top resorts Hotel in Cayo Coco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tryp Cayo Coco 4*
Number of rooms: 508
Official Description (provided by the hotel):
The 4-star All-Inclusive Tryp Cayo Coco hotel (508 rooms) offers select gastronomic service and an exciting day and night recreation program. The property is located in one of the pristine keys off the coast of the central region of Cuba.Built over a natural lagoon, facing and wide stretch of sugar-white beach. Ideal for families, diving lovers, fishing and nautical activities.Guest Rooms508 rooms: 343 Standard, 57 Standard Ocean View, 102 Standard Superior Ocean View, 6 SuiteDining9 Restaurants (A la Carta, Buffet, Barbeque, Gourmet), 3 Bars ... more   less 
Also Known As:
Tryp Cayo Coco Hotel Cayo Coco
Tryp Cayo Coco Hotel Ciego De Avila
Tryp Cayo Coco Cuba
Cayo Coco Tryp
Trip Cayo Coco

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