This was my 7th time to Cuba, 1st time to Cayo Coco (Feb. 17th - March 3rd). I travelled with Sunwing, the flight was 8 hr's delayed & arrived at the resort close to 2am. Check in went smooth, the fellow working was helpful and took the time to explain things despite the time. A bell boy was available which surprised me & another couple as we fully expected to find our way in the dark. The bellboy went out of his way and opened all lights in my room even before I got in the door. The Sunwing Rep, Yiesel is a very nice & decent guy to deal with. I followed the reviews for over 6 months, up until the time I left and it is what it is. I want to comment on other things we sometimes don't hear about and think may be helpful when making comparisons.
A note about a new law passed in Cuba over the past 3 mths. & applies to all airports. No lighters are permitted past security (it will be confiscated, no questions asked) so if you're a smoker and want to take your lighter home, have your cigarette before you check in (lighters are permitted in checked luggage).
The weather in Cuba has changed over the past 10 yrs. with more wind. Some nights can get chilly especially if a cold front goes through, so it's always wise to take a thin sweater. You may not need it often but will be glad to have one if needed. Face cloths are not always found in the country so if you can't live without one, pack one. I used mine and after day 2, my maid consistently left me some with the towels. In my room, there was one 120 volt outlet in the bathroom, rest are 220 volt. At the last minute decided to take my voltage converter & glad I did. For whatever reason, got better power using it (have a hot air brush). If you have one, you may want to take it.
Now for the resort - booked a lagoon room & have no regrets! Stayed in Bldg. 51 (5121) which is near the end of the lagoon and ever so peaceful. A number of people on the ground floor took advantage and sunbathed on their decks - lower level balconys extend out more. The rooms do need a good renovation and updating however they are very spacious, comfortable & clean. There are no clock radios, instead a radio/CD player. I had many wake up calls & each one was always on time. Swipe cards for the doors & electronic safes mean no fiddling around with keys! There are no dressers however there is a shelving unit in the closet to put your clothes. There actually is a large umbrella, took mine to be on the safe side, next time I won't. I also took bug spray thinking I would need it by the lagoon - not one bite! Mini bar consists of 2 pop, 2 beer and replenished daily along with coffee/tea/water. The water is filtered and safe to drink from the tap however I chose bottled water due to stomach probs. I'm 100% beach person, yes it's narrow but I stayed on the right side which is a bit wider. No matter how busy it got, there are plenty of loungers & your guaranteed to get one - 1st time I've seen this. It's worth packing your snorkelling gear & fishing rod - handful of guys were always out fishing. The food is the best I've had in Cuba. I ate mainly in the buffet, large selection & the first time I never got 'sick of' the food going into wk. 2. The grill chef is fabulous and cooks things to perfection, the line up can get long but worth waiting for. The other food stations are equally as good. A must try is the banana crepe flambe for desert - fantastic & the lady who makes them is so sweat! The 2 waiters serving the outside buffet area (Arley & Roberto - not spelling his name right) are definitely experienced, very attentive & fantastic guys. Service at every level at the resort is excellent and I'm not sure how they keep doing it. Most only get one day off, it takes 2 hr's one way for many of them to get to work but they continue to be passionate. The new managers are doing a great job, repeats see the changes happening. The GM is all over the place, very interractive with guests which is nice to see - you generally never see these guys.The live entertainment goes from 6:30pm - 11pm; the Billiard Bar is fun & lively thanks to the bartenders; I went to the nightly shows & all well done, gym is decent & enough to get the blood flowing & night maids put alot of attention/care in my room regardless if I left them a tip. This is not a party resort, age range went from 30 - 60's. I was looking for peace, tranquility & solitude and that's what the Melia offered. The only reason I wouldn't return is if the price increased otherwise I will definitely go back in a heartbeat!
Muchas Gracias Santiago to you and ALL staff, front line & behind the scenes for working so hard, day in and day out!! I consider Cuba my 2nd home and it felt good to be home again after a 3 year lapse! See you again!! Debbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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WOW!!! You have posted such a lovely informative review! That would be as highly appreciated by other readers as we do. Thank you very much for every detail you provide, especially for your praises on our faciltities and services. Yes, lagoon rooms are being refurbished but those on bridge 4 and 5 have not been favored yet. Will be modernizing them from May onwards, so when you come back to your second home, you will certainly stay in one of them.
Looking forward to seeing you again,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.