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“Fabulous time in Cayo Coco” 5 of 5 stars
Review of Melia Cayo Coco

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Melia Cayo Coco
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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey | Ciego de Ávila, 22300, Cuba   |  
Hotel amenities
Ranked #1 of 11 Hotels in Cayo Coco
Newcastle Upon Tyne
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
“Fabulous time in Cayo Coco”
5 of 5 stars Reviewed December 5, 2012

We stayed at the Melia Cayo Coco for two weeks from 19/10/2012 and had a fabulous time.

The worse part of the holiday was the flight from the UK and this was only because of the length of time it took, so this is just an observation.

The hotel itself was absolutely brilliant, from the moment we checked in and were given 'champagne' and towels to the moment we departed on our last day.

The hotel is the perfect size and the fact that it is Adults Only is an added bonus.

The rooms were very clean, though we would agree with others that they could do with some updating, especially the bathroom. We loved that the washbasin was separate to the toilet and bath as this was great for getting ready to go out in the evening and loved all the lights in this dressing area!

Every day we came out of our room to be greeted by one of the gardener's who made us hats and various other items out of the local flora or even just greeted us with a friendly 'hola'. This was really good and the gardens were immaculate and very well maintained. We loved the little seating area near the pool bar.

We visited all the restaurants in our 2 week stay. I loved them all as I enjoy or will try most foods. Our favourite was the Italian above the pool bar. The least favourite was the International. I loved the food, but my family don't like fish/seafood and instead of filling the slots on the plate with something else (maybe more of the other stuff), or using different plates, they were just left with just blank spaces on the plate. After speaking with other people who had been there with similar requests they said that they had been given more of the other dishes instead of the fish ones, so I don't know why this didn't happen with us. This is not a complaint, more an observation. The food at the Italian restaurant was very good on both occasions we visited and the same of the Caribbean restaurant. Our first visit to there was moved to the Italian as there had been some damage to the Caribbean restaurant during Hurricane Sandy. The house wine/champagne in all the restaurants was very drinkable and we felt no need to purchase any of the other wines on offer.

The buffet restaurant too was worthy of high praise, both during the day, when we were served by the ever smiling Yamil and in the evening when we were served by various waiters and waitresses. Praise should go out to all the staff in the restaurant as nothing is too much trouble, but special thanks goes to Pedro (milkshakes), Charles (omeletes) and Jose (pancakes) as well as the different chefs who daily prepared fish or meat on the grill and even the cleaners who were there very quickly whenever there was a spill. All worked efficiently and nearly always had smiles on their faces.

The bars and bar staff too were excellent, especially Leandro in the pool bar (Loved the 1 am sing song there) and the all the other staff in there were really good too, I just wish I could remember all their names. Special praise too should go to Orlando and Joseph in the Billiard Bar. We would go and sit in the lobby bar at first most evenings but sometimes found the music there was a bit loud. Loved the piano music though and the magic show was entertaining. The lobby bar was the only part were the service was sometimes a bit less than the rest of the resort. Sometimes you could sit for ages and nobody would come to serve you so you had to go to the bar. This was not an issue about tipping though, I think it was just a bit disorganized.

The drinks served around the pool during the day were from the pool bar and again sometimes there was waiter service and at other there was not, but this was not an issue as we didn't mind getting up to get our drinks. The only issue here was that the disposable glasses were far too small (about the size of whiskey glass), so you would need to double up on your order to get a reasonable sized drink. Maybe the Canadians had the right idea with their bubba kegs. The daily attraction was Pepe with his coconuts. You have to try one if you go, they are yummy!

The pool was nice, but a little shallow and there are spots with shade, but I think they could do with putting a few more parasols around as it was not always easy to get a seat in the shade if you did not go down at the crack of dawn and after the hurricane when they sea was very high then there were days when there were not any seats at all beside the pool, but I would say this was unusual and the sea had gone out by the afternoon so both the pool and the beach could be used. The beach itself was lovely during the times it could be used, but because of the hurricane it was very windy both in and out of the water.

We did a 3 day trip away to Havana, which was fascinating and a very thought provoking place to me and apart from this stayed on the hotel complex for the rest of the holiday. Maria the Thomas Cook rep was very helpful and available for alot of the time we were there, except for when she went to help at Santiago de Cuba after the hurricane.

People have commented about the animation staff too and we had to agree with them that they encouraged people to join in, but there was no pressure.

All in all we had a great time and will be returning in 2014 (outside the hurricane season).

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (860)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ottawa, Canada
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 5, 2012

Spent a week here in November 2012. Food was as good as I've had in Cuba, with admirable variety. Drinks were good, if on the sweet side. Ocean was warm and the sand beaches made barefoot strolling a breeze. Speaking of breezes, the winds never let up during our visit, which made for some great body surfing on the waves, but we found ourselves retiring to the resort pool earlier than we might otherwise have, simply to get out of the wind. There is an annoying tendency for guests to reserve pool and beach chairs with towels long before they intend on using them. As a group of five, we began to do the same when it became clear we would otherwise be shut out of pool seating. All in all a great location, and I wouldn't hesitate to recommend it to friends and family.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed December 5, 2012

We were a group of 10 from Toronto and stayed in Melia Cayo Coco Nov 17-24. We were all very pleased with the food (had lobsters and prawns 4 meals during the week and lots of food choices),big clean rooms, nice pool and excellent a la carte restaurants. The staff were superb, especially the animation team: Mavi, Aylec, Emileidy, Yaneisy, Alex, Nelson and Pepe (the coconut guy). Hats off to Elain and Lorenzo for the most wonderful evening entertainment all week - simply outstanding and the best entertainment in a resort in all my trips so far. Very friendly and attentive buffet staff: Ketty Leidy and Yamilet and Silva in the a la carte restaurant by the beach. Loved the fresh, delicious coconuts! Loved the music and disco. Would highly recommend resort. Thank you for a wonderful experience. Hope to be back.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, December 5, 2012
Dear Guests,
We are quite glad to know we have provided you with a wonderful holiday experience. Thank you so much for sharing it with all the readers on this site and our special appreciation for already announcing your returning visit. You can rest assure that the ones you mention will be acknowledged for their services, and that we will be doing everything within our power to provide you with many other enjoyable stays in Meliá Cayo Coco.
Looking forward to meeting you,
Santiago Innerarity
General Manager
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Bury St. Edmunds, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2012

We have just returned from this hotel in cuba 03.12.2012
We have stayed in many resorts around the world and experienced food and service ranging from poor to good. This is the first time we have stayed anywhere where the food was excellent, loads of choice, best quality and the biggest prawns frehly cooked I have ever had. staff were fantastic and te place spotless. Yes you could find fault if you were a sad person who should never book an all inclusive holiday but overall we can't wait to get back there. We also visited other hotels along the island and we concluded that we made the best choice.

Room Tip: Lagoon rooms are quite. however they do not supply milk so you might want to take powdered with you.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffs
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 3, 2012

It was a great holiday, unfortunately the pool closed for 4 days during our stay. You couldnt swim in it anyway as it was too shallow.
The food was outstanding and also the a la cartes.
The staff especially Yordanis at the lobby bar and Orlando at the Billiard bar were so lovely.
There was one member of staff who worked at the lobby bar then the disco who liked to get women in the mens toilet. His name was Arnous from what i remember.
When we got there we were greeted with Hurricane Issac but the staff were great, we had to stay in the dining room boarded up all night but they were only doing their jobs.
Hoping to go back in 2014. The fact it was all adults made it a lot better.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, December 5, 2012
Dear Guests,
Thank you very much for your review. Unfortunately, your stay coincided with pool annual maintennance which is carried out once a year as established by international hygiene standards. We always make sure not to fail on this since Health and Safety practices are of the utmost importance to us. Thank you for your tips on the staff, we will look after the issue you make reference, and will acknowledge the ones you mention for their positive performance.
Looking forward to meeting you when come back in 2014,
Santiago Innerarity
General Manager
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england
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 2, 2012

Stayed at this hotel for a week in November, following on from a week’s tour of Cuba (This tour was brilliant). On arrival we upgraded to a Lagoon room. Well worth the extra money as it’s a little quieter on the lagoon. It would be nice if the water around the lagoon was sorted out though as it contains rubbish and various bits of plastic and wood. The room had obviously been redecorated and the wet room was lovely. (Better with hot water, which was sorted out following a phone call from the Thomas Cook Rep). We had initially spoken to reception but nothing had been done. There are numerous places to eat at this hotel. The food is excellent. How anyone can say the food is repetitive is beyond me. The choice is amazing. We ate in the main buffet, Snack Bar, Italian, Barbecue and International restaurants. All were excellent. The beach was lovely and made a refreshing change from the pool area. As per usual some selfish people get up at stupid o clock to put their towels out on the beds around the pool. I have one thing to say to these selfish people. Get a life! There are plenty of beds on the pool and beach and if you can’t find one, a member of staff will find one for you. The service at the bars is very good, except for the main bar in reception. Service here on several occasions was poor. Plenty of staff around but poor service. We were ignored sitting down and ignored when we stood at the bar. The hotel has everything you could want from a holiday. I would encourage people to leave the hotel and explore Cuba. Don’t understand flying 10 hours to Cuba and spending 2 weeks in a hotel. Even though the Melia is lovely. I have noted previous reviews about tipping. I didn't mind tipping staff at the hotel. What I did mind was being told I had to tip the bus driver when travelling to and from the airport. Had I not already paid for this?

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, December 5, 2012
Dear Guests,
Thank you for taking your time to post your opinion on this site. We are gald to know you were able to stay in one of our very recently refurbished lagoon rooms, and yes, we have cleaned the lagoon because due to the construction taking place on those bridges, thank you very much indeed. We have revised the issue regarding service at the Lobby Bar, although we have been making significant improvements on all the services around the hotel, we know there is still a lot to be made and your opinion helps us a lot on it.
With warmest regards,
Santiago Innerarity
General Manager
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Quebec
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 27, 2012

Wonderful romantic resort. At night there are little lanterns along the paths leading to the lobby.
My partner and I stayed in a second floor lagoon room. It was peaceful, clean and tastefully decorated. The whole resort was peaceful. There was tai Chi in the morning in the ZEN Garden with relaxing zen like music. This activity was alternated with stretching excersises again with nice music. The teacher laid out mats with towels and a flower for each participant. There was cool water with pineapple chunks and a refreshing wet napkin at the end of the course. The teacher was lovely, her name is Mabby. After the stretching I participated in the arts and handicraft course. I came home with necklaces I made myself with the help of the teacher and two paintings that I also attempted with help from the teacher. Lovely souveniers made by me. The buffet was the best I ever had. Better than any buffet in Punta Cana or anywhere else in Cuba. Fernando is the wonderful cook who always prepared everything to perfection. There was lobster, huge prawns, steaks, cheeses all tastefully laid out around the buffet. Everything was fresh, I loved the freshly made banana pancakes. In Punta Cana the food seemed like it came out of buckets. Not in this hotel, It was made just for the guests.
I enjoyed the eco tour with Alex. We went to different beauty spots around Cay Coco, one of them was a cave with little bats hanging from the ceilings. I enjoyed this resort and will be back as soon as I can.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, November 29, 2012
Dear Guests,
Thank you so much for your review on your recently enjoyed vacation with us. We are very glad to know you have a good impression from the new additions we have made in our entertainment program. Your nice comments on their performance have already been forwarded to the area manager, and they will be acknowledged for it. Do let us know when you have made your next booking to come back to our hotel we will be very glad to look after your stay again.
With best regards,
Santiago Innerarity
General Manager
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Additional Information about Melia Cayo Coco

Address: Jardines del Rey | Ciego de Ávila, 22300, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cayo Coco
#1 Top resorts Hotel in Cayo Coco
#1 On the Beach Hotel in Cayo Coco
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Coco 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons.Guest Rooms250 rooms: 168 Standard, 62 Standard Superior Lagoon, 6 Junior Suite, 2 Junior Suite Deluxe Lagoon, 12 Suite Deluxe LagoonDining4 Restaurants (A la Carta, Buffet, Barbeque), 5 Bars ... more   less 
Also Known As:
Melia Cayo Coco Hotel Cayo Coco
Cayo Coco Melia

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