We stayed at the Melia Cayo Coco for two weeks from 19/10/2012 and had a fabulous time.
The worse part of the holiday was the flight from the UK and this was only because of the length of time it took, so this is just an observation.
The hotel itself was absolutely brilliant, from the moment we checked in and were given 'champagne' and towels to the moment we departed on our last day.
The hotel is the perfect size and the fact that it is Adults Only is an added bonus.
The rooms were very clean, though we would agree with others that they could do with some updating, especially the bathroom. We loved that the washbasin was separate to the toilet and bath as this was great for getting ready to go out in the evening and loved all the lights in this dressing area!
Every day we came out of our room to be greeted by one of the gardener's who made us hats and various other items out of the local flora or even just greeted us with a friendly 'hola'. This was really good and the gardens were immaculate and very well maintained. We loved the little seating area near the pool bar.
We visited all the restaurants in our 2 week stay. I loved them all as I enjoy or will try most foods. Our favourite was the Italian above the pool bar. The least favourite was the International. I loved the food, but my family don't like fish/seafood and instead of filling the slots on the plate with something else (maybe more of the other stuff), or using different plates, they were just left with just blank spaces on the plate. After speaking with other people who had been there with similar requests they said that they had been given more of the other dishes instead of the fish ones, so I don't know why this didn't happen with us. This is not a complaint, more an observation. The food at the Italian restaurant was very good on both occasions we visited and the same of the Caribbean restaurant. Our first visit to there was moved to the Italian as there had been some damage to the Caribbean restaurant during Hurricane Sandy. The house wine/champagne in all the restaurants was very drinkable and we felt no need to purchase any of the other wines on offer.
The buffet restaurant too was worthy of high praise, both during the day, when we were served by the ever smiling Yamil and in the evening when we were served by various waiters and waitresses. Praise should go out to all the staff in the restaurant as nothing is too much trouble, but special thanks goes to Pedro (milkshakes), Charles (omeletes) and Jose (pancakes) as well as the different chefs who daily prepared fish or meat on the grill and even the cleaners who were there very quickly whenever there was a spill. All worked efficiently and nearly always had smiles on their faces.
The bars and bar staff too were excellent, especially Leandro in the pool bar (Loved the 1 am sing song there) and the all the other staff in there were really good too, I just wish I could remember all their names. Special praise too should go to Orlando and Joseph in the Billiard Bar. We would go and sit in the lobby bar at first most evenings but sometimes found the music there was a bit loud. Loved the piano music though and the magic show was entertaining. The lobby bar was the only part were the service was sometimes a bit less than the rest of the resort. Sometimes you could sit for ages and nobody would come to serve you so you had to go to the bar. This was not an issue about tipping though, I think it was just a bit disorganized.
The drinks served around the pool during the day were from the pool bar and again sometimes there was waiter service and at other there was not, but this was not an issue as we didn't mind getting up to get our drinks. The only issue here was that the disposable glasses were far too small (about the size of whiskey glass), so you would need to double up on your order to get a reasonable sized drink. Maybe the Canadians had the right idea with their bubba kegs. The daily attraction was Pepe with his coconuts. You have to try one if you go, they are yummy!
The pool was nice, but a little shallow and there are spots with shade, but I think they could do with putting a few more parasols around as it was not always easy to get a seat in the shade if you did not go down at the crack of dawn and after the hurricane when they sea was very high then there were days when there were not any seats at all beside the pool, but I would say this was unusual and the sea had gone out by the afternoon so both the pool and the beach could be used. The beach itself was lovely during the times it could be used, but because of the hurricane it was very windy both in and out of the water.
We did a 3 day trip away to Havana, which was fascinating and a very thought provoking place to me and apart from this stayed on the hotel complex for the rest of the holiday. Maria the Thomas Cook rep was very helpful and available for alot of the time we were there, except for when she went to help at Santiago de Cuba after the hurricane.
People have commented about the animation staff too and we had to agree with them that they encouraged people to join in, but there was no pressure.
All in all we had a great time and will be returning in 2014 (outside the hurricane season).
- Official Description (provided by the hotel):
- Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons.Guest Rooms250 rooms: 168 Standard, 62 Standard Superior Lagoon, 6 Junior Suite, 2 Junior Suite Deluxe Lagoon, 12 Suite Deluxe LagoonDining4 Restaurants (A la Carta, Buffet, Barbeque), 5 Bars ... more less
- Also Known As:
- Melia Cayo Coco Hotel Cayo Coco
- Cayo Coco Melia