We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in NH Krystal Laguna Villas & Resort and Cayo Coco?

We'll send you updates with the latest deals, reviews and articles for NH Krystal Laguna Villas & Resort and Cayo Coco each week.

  • Save NH Krystal Laguna Villas & Resort
  • E-mail this page
BOOK NOW!

NH Krystal Laguna Villas & Resort: Traveler Reviews


No photo provided
Avda de los Hoteles, Cuba
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates

Traveler Reviews

66% Recommend
3.5 of 5 stars 1,198 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (1,198)
[ Date ] [ Rating ]
Will Not Return

NH Krystal Laguna Villas & Resort

Save Review
2 of 5 stars
A TripAdvisor Member
Toronto, Ontario
Oct 12, 2004
13/24 found this review helpful

My wife and I and another couple went to the El Senador from October 3 through 10, 2004. To give you some perspective, we are late 20s, early 30 somethings, professionals without children. We are a pretty happy-go-lucky bunch, that tips well and brings presents when we, as westerners, travel to developing countries. We travel every autumn together, and while we have had some great vacations to other destinations in the past (though never to Cuba), the El Senador wins the prize for the worst...by far the worst. If this is a 4+ star resort, then I would hate to see anything lower.

Allow me to start with the positives of our vacation. The weather was fantastic. The beach was terrific and the soft white sand felt so good on the feet. The rooms are a good size. The cigar lounge is a treat. The bartenders know what they are doing and the alcohol selection was more vast than one might expect at an all-inclusive. (As an aside, El Senador has the #1 Flair Bartender - think the movie Cocktail - in Cuba who is #4 in the world and is very entertaining to watch.) Fresh, safe drinking water is abundant. The showers in the room are also quite good - great water pressure.

Unfortunately, these positives are grossly overshadowed by the negatives. Some of these are things you have undoubtedly read in other reviews on this site. I dismissed them and booked with El Senador anyway. That was a mistake.

First of all, the food is horrendous. It is not even average to the point where you can get by. It is terrible. In what way? The meat was often extremely dry and tough. Gravies were applied to just about everything, and it was very sweet and starchy. Trying to find healthy alternatives was very difficult. Sure everyone let's go a little bit on vacation, but there were few if any healthy alternatives at meals. Because it was low season we could go to a la cartes every night if we so desired. We were bored by the menu within three days. For the gala dinner we were promised lobster and shrimp. There was no lobster. The shrimp was grossly undercooked (and be prepared for your shrimp to still have eyeballs and tenticles intact). In summary, we had low expectations for the food before we went, and even our lowest expectations were not met.

Cleanliness is an issue at the resort. What you have read about the birds at the La Sirena dining area are true. We watched birds nibble away at the buffet, descend upon people's food when they arose for a moment, and poop on unoccupied chairs. Another area where cleanliness was an issue was the public bathrooms throughout the resort (in the lobby, by the stage, etc.). Never was there any toilet paper at these restrooms until the day we departed, and the state of refuse on the floor left something to be desired. While the cleanliness of our room was generally good, we never did get used to the feeling of sand on our bed. Speaking of sand, the beach area in front of El Senador is great, but stroll 15 minutes down past Tryp and be prepared to see tons and tons of garbage on the beach (plastic containers, pop cans, construction debris, etc.) Lastly about cleanliness, the common areas of the lobby need to be cleaned more frequently.

If you are flying Air Transat World of Vacations, be prepared to take charge of your own vacation. Our representatives made several errors in the course of our vacation. From the point of landing, it was unclear which line-up to get into to get our resort package. At the orientation session at our resort the following day there was some misinformation including when certain facilities at the resort would be open, the contents of the gala dinner, and some of the finer details of the excursions. As for the latter, our representatives were good at providing excuses, apologies and refunds when excursions did not work, but were not particularly good at fixing the root of the problem.

A couple of notes about the excursions. We booked the glass bottom boat and snorkeling package on the coral reef, the sunset horse back riding tour and a massage for my wife. The other couple we travelled with also booked scuba. The only treat that was successfully achieved was the massage which happened on the resort and was booked independently from the World of Vacations rep. I am willing to accept that rough seas may have had a part to play for some excursions not happening on some days, but I will not accept the lack of communication. We awoke early for three days in a row for excursions, but had to wait hours before we could even track someone down to let us know they were officially cancelled. When we got our refund for our glass bottom boat tour, the rep said, "Oh, I had heard the boat was broken." She never let us know that days before. As for the horse back riding, we waited an hour for them to arrive with the horses and they never came. We were later told they went to the wrong resort.

And so, we found ourselves on the resort for the whole vacation. Cayo Coco is an island. There isn't anything close by, really. Were you expecting to go to Havana? It is 6 hours away. The animation team was okay, but nothing to get excited about. They spent most of their time catering to a group of young women who travelled down to the resort to drink and party. The night time entertainment was okay two nights but awful other nights. If you are into watching complete strangers getting absolutely humiliated, check out the Miss Senador contest. I am no prude, but I felt uncomfortable watching a clearly awkward young lady push a ping pong ball and golf ball up each pant leg of a strange man and cross the balls over at his crotch. Most nights entertainment was over by 10:30 at which time most people formed a small gathering in the lobby - the only bar still open - and chatted or played cards.

Let me conclude with a bunch of other piddly complaints, although these are nowhere near as important, really, as what I have outlined above: there was no diet pop; bring your own Sweet'n'Low or other sugar substitute if you need it; the staff are very inconsistent (some are terrific with great service and genuinely funny, others not so much); the lagoon smells like sewage if the wind isn't blowing strong enough to waft the smell away; the beds are lumpy and pillows scrunchy; be prepared for mosquitos in the air and small critters walking around the sink and toilet of your room; the wait on the last day is excrutiating; a lot of parents just let their kids run wild, and there were more kids than I would have expected in October when they should be in school; we were told by the World of Vacations rep that cigars and liquor are the same price at the cigar lounge and resort gift shops as they are at the airport, so just buy at the resort - not true, as cigars and liquor were a lot cheaper at the airport.

I can check Cuba off my list of places I wanted to visit. I won't be back anytime soon.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
It was nice but empty

NH Krystal Laguna Villas & Resort

Save Review
3 of 5 stars
A TripAdvisor Member
Toronto, Ontario
Sep 26, 2004
5/6 found this review helpful

Visited El Senador September 18th with the following comments. I will be as objective as possible.

FOOD: I thought the food was fine, no problems with it thought they need to get in some "real steaks". We also didnt know we could get food late at night until FRIDAY - they should let you know.

ROOMS: We were in the 2100 block, 2nd floor - maid service very good, room very clean, and maintenance staff quite fast for us.

BEACH: Beach great, water even better though watch for rocks - not any but enough to wreck your week if you stumble.

BARS: Drinks were strong, no problems.

ENTERTAINMENT

Contrary to the comments I have read, I found the Animation team very friendly and spend ALOT of time with the guests. Shows were the ususal. I also found the bar staff and others very accomodating and friendly.

My greatest grief was the lack of nite life - there was no club open and we had to go with the Animation team to Sol Caya Coco (whatever) to party and that place was hot. If you like to party and dance a lot, I am not sure El Senador is the right resort.

OVERALL,

I liked the resort but the low season combined with hurricanes left us with less than about 100 people at the whole resort - and that does have an impact on your experience depending on what you like.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
just returned from our honeymoon great

NH Krystal Laguna Villas & Resort

Save Review
5 of 5 stars
A TripAdvisor Member
toronto ontario
Aug 5, 2004
3/4 found this review helpful

we just returned from our honeymoon, what a great time,the el senador is massive, half the resort was closed down due to it being low season, but there was still plenty to do, the food was great, i have traveled to cuba many times i can honestly say it was the best food i have had, we had the villa over the lagoon, we loved it, our maid catered to our evey need, althougt it was low season, all but 1 restaurant was open, we found a great spot not far from the hotel,playa prohibida, a $12.00 cab ride[ return] the best cuban lobster tail i have ever eaten, $ 12.50 with rice, hugh shrimp, and bananna chips, you must visit, go before it gets to dark, the bugs bite. the animation staff did there best to keep everybody entertained, if you did not feel like walking there was always some one to drive you any where you wanted to go, [ golf carts] i did find some of the guests to be very rude, why not put your garbage in the bins provided, also on the beach, people would leave there chairs way out in the water, is it so hard to return them to the beach?
complaints
so few, i did find the beds a little worn, but we put 2 mattress on top of another, great sleep, i would like to thank the doctor and nurse on the resort, my husband droped his insulin, they were there to help, came every morning to give him his shot, thank you you were great. we will be returning to el senador next year, thanks all

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Room for improvement

NH Krystal Laguna Villas & Resort

Save Review
2 of 5 stars
A TripAdvisor Member
Montreal, Canada
Jul 31, 2004
2/2 found this review helpful

El Senador definitely needs room for improvement. we spent one week, July 23 - 30, and let me tell you it was enough. The food is not anything great but then again one does not go to Cuba to eat fine cuisine. What I mean is that the resort service is lacking big time. We had to wait 2 days to get our room changed. (Try to avoid main floor rooms, lots of ants and bugs!!!) Most of the staff does not speak a word of english. The animators are busy playing pool amongst themselves, not doing anything to entertain the guests. There isn't anything to do at night. Everything you touch has a film on it, not very clean. If you plan on going before the month of November, half the resort is closed (pools, restaurants) all closed. Pretty nasty considering we paid to have full service. Oh yeah and please try to avoid the laguna huts.......(Man does it stink!!!) One good thing, THE BEACH IS TO DYE FOR!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
We are going back!

NH Krystal Laguna Villas & Resort

Save Review
5 of 5 stars
LL44 11 contributions
Niagara Falls, ON
Jul 30, 2004
13/13 found this review helpful

My husband & I just returned from El Senador on our honeymoon & we couldn`t have been more pleased ... we wish we could`ve stayed an extra week!!! And we definitely plan on returning!!!

RESORT: The resort itself is a massive property. Since we travelled in off-season, half of it was closed down, but we still explored it anyways. The buildings are well maintained, clean and nice. The furnishings are pleasant. Towels & bathrobes were clean & well supplied. Beach towel availability was appreciated. If you feel lazy the staff are happy to transport you in their little golf carts. : )

FOOD: I could go on forever about the food, but it was just delicious! I am a VERY picky eater (at one resort I lived on rice & salsa for a week!!!) & I had my fill at El Senador every single night!!! Fresh fruit! An omelette bar at breakfast buffet! The lobster bisque in the seafood restaurant - to die for! The gala dinner on Thursday - amazing! The poutine & pizza by the pool - what a treat!

ROOMS: We were fortunate to get a villa on the lagoon... and we loved it! Our own sitting room, private balcony overlooking a lagoon filled with sea creatures. A chambermaid who decorated our bed or towels differently each day. A mini bar with beer, pop & water......what more could we ask for???

THE BEACH: Pristine. Powder white sand. Turquoise waters. Shallow sandbars perfect for children. Bring a snorkel & mask... wherever there are rocks under the surface (only waist deep water!!!) you can see a variety of harmless but beautiful fish. Bring a roll from breakfast and feed them & watch the fish swarm around you. Unbelievable! Plus the bar on the beach - terrific idea! There is a guy who comes along the beach in an ATV with fresh coconut, which he`ll split open, & fill with rum & pop (and REFILL repeatedly)... for $2.50!!! Delicious!

ACTIVITIES: The Animation Staff will keep you hopping with beach & pool volleyball, water polo, dance lessons, aerobics, hockey even!!! You can rent a sea kayak or paddle boat FREE and explore the beach. Catamaran rides - also free! Bikes - also free, but not much to see off the resort & it can get very hot & tiring (trust us!). We went for a snorkelling tour via catamaran for a small fee for an hour to much farther away reef & were blown away by the variety of fish & corals!

THE PEOPLE: The staff was fantastic! It is worth getting to know the people at the resort. I did not find tipping was expected as many say. When we did it, it was GREATLY appreciated, but it did not impact our level of service in any way. We also brought loads of gifts (toiletries, gum & candy, hats, t-shirts, school supplies, toys), which were FAR more appreciated than the tips! Staff to watch for, who we REALLY appreciated... Gabriel (swim up bar), Divnitsa (our maid), Erdwin & Adrian (Animation Staff)... they went out of their way to make our trip special.

NIGHLY SHOWS: Fun, wide variety of styles of shows & the staff are very talented.

COMPLAINTS: So small, so few! There were a lot of smokers and I found they were not always considerate where they were smoking (in the pool, beach, near kids)... but rather than complain, we`d avoid them. It`d be nice if they had designated smoking areas. And there were a few parents on our trip that allowed their kids to run wild unsupervised, verbally abuse the staff & really act up. It was to the point I found myself putting sunblock on some of them as they were getting burned in the pool... while their parents were on the beach!!! But then I reminded myself I was on my honeymoon & they were not my problem. Lastly, some people were very piggish with their litter (drink cups). It doesn`t take much effort to return your empties to the bar or put in the garbage. I know you`re on vacation, but wow! Don`t be lazy!

TRAVELLER TIPS: We were told to bring large plastic cups to save on trips to the bar... fantastic idea & we were the envy of many. We just grabbed 2 large heavy-duty Slurpee cups at 7-11! There is an AMAZING lobster shack 15 mins away via moped (can rent for $12/hour) on Playa Prohibida. we visited it 2x during our stay because it was so amazing. A fresh 4lb approx. lobster tail, a dozen grilled fresh shrimp, rice, banana chips... for $12 USD. Beer - $1 USD. I was blown away by the size, the freshness... the taste... I took photos to prove it! A lot of people we met at El Senador were repeat visitors & with good reason. We plan on being repeat visitors ourselves! WE LOVED IT THERE!

If you want any extra information, advice, etc. - feel free to email me! lornalane@hotmail.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Travelers Who Viewed This Property Also Viewed
No photo provided
Location: Cayo Coco, Ciego de Avila Province
$108*
Location: Cayo Coco, Ciego de Avila Province
Price not available
Check Rates
No photo provided
Location: Cayo Coco, Ciego de Avila Province
Price not available
Check Rates
*Average price
Write Your Own Hotel Review
Been to NH Krystal Laguna Villas & Resort? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own NH Krystal Laguna Villas & Resort?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video