My husband and I honeymooned here 8 years ago when it was still called El Senador. It has since changed names/ownership a few times since then and we were eager to see the changes/improvements.
Flight and Arrival
We booked our package through Air Canada Vacations and flew Air Canada Rouge on a late flight leaving Pearson around 6:30pm. Flight took off about 40 min. late due to de-icing.
The in-flight entertainment on Rouge comes from an app that must be downloaded before you board. There are no TV screens or music, although iPads with the entertainment app are available to rent for $10.
Arrival in Cayo Coco was a bit chaotic as our transfer bus was about an hour late picking up at the airport. Explanation was because four flights had landed at once, the transportation company was overwhelmed. We did get to the resort eventually, arriving around 11:30pm.
We were given check-in forms to fill out at the airport so that saved some time, however there was only one clerk working when we arrived. The check-in process was long, especially since we had been kept waiting at the airport for the transfer bus. There was no welcome drink; some of us helped ourselves to drinks at the bar while waiting in line. There was not a lot of food available at the resort at that time...we grabbed some fries at the snack bar. They had just finished up serving pizza.
On our first trip, we stayed in one of the cabins on the lagoon. Those cabins are currently closed.
We were assigned a room in block 20 (2033) which was on the top floor. Our room was big with 2 double beds pushed together. Mattresses were a bit soft but I slept comfortably. Out our window, we could see a small sliver of ocean.
The room was relatively clean but I was unsure if the bed linens were fresh. They felt a bit worn and used with stains on the pillow cases and dirt on the comforters.
Plenty of hot water for showers and we barely turned on the AC as it wasn't that hot during the week.
Our room was centrally located, close to the pools and buffet. Not a bad location to be. Only downside was noisey neighbours who continually slammed the doors day and night (this is no fault of the resort). Our room cleaner was Ogulia and she did a nice job of keeping the room tidy.
We were disappointed with the minibar offerings - 2 cans of pop and a large bottle of water (refilled every 2nd day) and no snacks. We would bring our empty bottle to be refilled at the snack bar.
We had a small flat screen TV with a few English channels - CTV (Montreal feed), A&E, CNN, HBO and Discovery.
We ate in the main buffet for breakfast and dinner most days. Highlights of the breakfast buffet were the freshly deep fried doughnuts (I can hear myself getting fat just thinking of them), fresh made to order eggs and omlettes and fresh breads/pastries.
Lowlights included the Tang-like orange juice. Was really looking forward to fresh OJ but disappointed with the artificial stuff. Also look for plenty of fresh in season fruit such as papaya, pineapple, guava, banana and honeydew. We also tried the made-to-order smoothies which were okay but because they don't rinse the container in between smoothies, ours always tasted like the order before us.
Dinners in the buffet included standards like pasta bar, seafood/meat grill and hot tray table fare but lobster tails were served on Saturday night.
Ice cream is available at lunch and dinner. Loved the chocolate and caramel flavors.
We tried the 2 a la carte restaurants - El Malecon and El Gallo (Italian and International). Both were alright. El Gallo did have a very nice lobster cream soup on International night.
For lunch, we tried the snack bar. Fries and Hawaiian pizzas were our favourite items.
On Monday and Friday, there was food served for lunch at an outdoor area. On Monday, it was a seafood paella cooked over open fire. We were too late to get any but it smelled delicious. On Friday, they served a roasted pig with the best, crispy skin ever. I was in heaven.
We also sampled the fresh coconut milk that the gardeners were offering. They would hack off the top of coconuts to reveal the liquid inside. It didn't have a lot of taste but the water is suppose to be super healthy and good for you.
We mainly chose beer as the mixed cocktails were very sweet and artificial tasting. Unfortunately, no cocktails made with real fruit. Tried one mojito from the cigar bar…it was not great. I thought the white wine was better than the red.
We liked the cappuccinos and expressos from the lobby bar. It is true that the coffee in the buffet at breakfast is weak but you can order specialty coffee drinks from your waiter.
We brought a reusable cup for drinks as the plastic cups at the resort are very small. It was also a shame to see people leaving the cups all over the beach at the end of the day. I can't imagine how many of those cups blow out to sea and pollute the water. It's heartbreaking.
Service was spotty and a bit inconsistent. Sometimes it was difficult to flag a waiter to get water/coffee at breakfast. Sometimes we were ignored at the lobby bar when it was obviously not busy. But we also did receive some good service from the snack bar waitresses and bartender.
We are decent tippers. In addition to money, we brought down some gently used baby clothes, baby formula and some strings for stand up bass which the young bass player with the band at El Gallo was very happy to receive.
Must mention Yokady at the front desk who took care of our restaurant reservations and setting up a nice bottle of champagne in our room to celebrate our return to the resort. Fantastic service there.
Beach is the highlight of Mojito resort. It was much wider than the other resort beaches so there was no need to move once the tide came in.
We enjoyed the smaller adults-only pool. There was a small drink cart there. Not a lot of seats available at this pool so arrive before 11am to secure a spot.
There was plenty of seating on the beach and at the main pool. No need to towel reserve.
We watched only watched 2 of the nightly shows - Chicago (all lip sync but wonderful dancing) and the Broadway tribute (live singers and dancers).
We also enjoyed the live band at the cigar bar. Great, cozy little venue.
Mostly overcast for 6 out of our 7 days and then one nice day of full sun on our last day. No fault of the resort as they can't control the weather! Still better than the Polar Vortex that was happening at home in Toronto.
We had a late flight out of Cayo Coco (11pm) but check out was noon. We decided not to pay the extra 10 pesons per hour (up to 4pm) for late check out. We were able to store our bags in a luggage room in the lobby.
Then we requested the use of a courtesy room to shower in the late afternoon. They assigned us room 1011 which was a complete scary disaster. I don't think that building was being used as there was no electricity. The room was in complete diarray - linens torn off the bed, curtain rings all over the floor, random dead bugs/insects on the floor. We quickly showered and got out. Not a great impression to leave for parting guests.
Our bus was scheduled for a 7pm pick up. Again, the bus was late but we weren't in a huge rush to leave and upon arrival at the airport, the lines for check in were long and slow.
We had a great week at Iberostar Mojito. I'm not one to return to the same resort twice only because I like to try different resorts and see what's out there. We chose to come to Mojito a second time because we got an amazing deal for the package in January. I think next time, we'll look at checking out Varadero.
- Also Known As:
- Nh Krystal Laguna Resort
- Nh Krystal Laguna Hotel
- Krystal Laguna Cuba
- Krystal Laguna
- Nh Krystal Laguna Cayo Coco
- Nh Krystal Laguna Villas Resort
- Nh Krystal Cuba
- Nh Krystal Laguna Villas
- Krystal Laguna Cayo Coco
- Nh Krystal Laguna Cuba