“Relaxed professional service, outstanding restaurant, lovely 50's/60's ambience, but please do something about the beds!”
Might not be everybody's cup of tea, but this is a real find - I loved it. The hotel has somehow managed to survive being spoilt by "modernisations" and "improvements" and has a real atmosphere of a bygone era about it, I would say 1950s/60s (which is why it might not be everybodys cup of tea). However this does not mean it is tired or run down, far from it (with the odd exception). For the most part this is a very well run hotel with friendly staff who know what they are doing, are professional, but not at all stuffy. For an evening meal the restaurant is absolutely first class (and I am very fussy!!). The ambience is lovely with its 80 year old American rosewood panelling, and some unusual and interesting crockery. Jacques, who despite the name is Dutch, has waited on customers there for 30 years and delivers unfussy, unpretentious, but very professional silver service against a subdued background of classical music. He clearly loves his job and the restaurant. The table d'hote menu is £29.50 and includes hors d'oeuvre, starter, tasting size soup or similar, main course, pudding or cheese, and coffee - each course was of superb quality and overall it was good value for what it was. There is a wide selection of wines, with a good number available by the glass, including a champagne. The breakfast the next morning was not bad, but not quite up to the standards of the night before; it was a self service buffet.
Now the negative. The bedroom was good in parts, the bathroom had been modernised and was fine. But the double bed was terrible (2 single mattresses zipped together one of which was completely gone and sagged). I notice from previous reviews I am not the first to comment on this, so I can't understand why nothing has been done about it. The general standard of maintenance and room service were not that great (eg courtesy tray had tea but no coffee, some of the hangers were broken) and the walls are a bit thin too.
Overall though a positive experience, this place is a million miles from the characterless modern hotels that are now so prevalent, and with a bit more effort, especially with the bedrooms, is verging on greatness.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.