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“Reception staff were amazing” 4 of 5 stars
Review of The Airport Inn Manchester

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The Airport Inn Manchester
3.5 of 5 Hotel   |   Altrincham Road, Wilmslow SK9 4LR, England (Formerly Holiday Inn Manchester Airport)   |  
Hotel amenities
Ranked #5 of 5 hotels in Wilmslow
Edinburgh, United Kingdom
1 review
“Reception staff were amazing”
4 of 5 stars Reviewed November 26, 2013 via mobile

Stayed here the 15th of Nov, reception staff were really good, I felt welcome and we'll greeted! I was recognised as IHG member, even got helped with my cases! Will stay here again, breakfast was ok, however the hotel is a bit tired and could do with some money spending! Was Not really happy with the size of my bedroom- carpet desperately needs replacing, over all good value for money.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 29, 2013
Dear Yvessacci

Thank you for your review, unfortunately there is little we can manage about the sizes of some of our rooms at this time however I will ensure your comments are passed onto our franchise owner. I look forward to welcoming you back in the future.

Kind regards,
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Warwick, United Kingdom
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 22, 2013

Ideally situated close to the airport and a fantastic park and fly set up. The hotel was clean and well decorated and the staff were very helpful. The airport transfers were on time and the minibus driver was very helpful with the baggage

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 29, 2013
Dear steve L

Thank you for your comments. I was please to read you found our service met your requirements, I look forward to welcoming you back in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 22, 2013

Stayed here for one night before going on holiday. I have stayed here before but had forgotten how small and basic the rooms are. The double room we stayed in was tiny and the bathroom is even smaller. The bathroom is so small it has a sliding door. I am not a particularly tall person but when standing in the shower my head almost touched the ceiling. The transfer to the airport was ok, there and back. Although the hotel is fairly reasonable, price wise, the state of the hotel means we will not be staying there again, I'd rather pay slightly more for a better quality and size of room.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 29, 2013
Dear Bechale

Thank you for taking the time to post a review. I have noted your comments about the condition of the property and I will share these with our franchise owners. Feedback such as this is invaluable.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 21, 2013 via mobile

I stayed here for a work conference in November. Service was terrible. I booked the free shuttle service twice but later found out I wasn't booked on both times. They couldn't provide me with an iron! (It's a hotel!) the staff were not helpful at all. Didn't enjoy my stay at all.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 29, 2013
Dear Ricardof1979

I was disappointed to read your comments about the service at the hotel during your recent stay. Every effort is made to ensure all our guests have an enjoyable stay and I apologise if we failed you. I will ensure my team is aware of your comments.

Kind regards,
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Leeds, United Kingdom
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 17, 2013

Staff are pretty good here.
Upon arrival they were very pleasant and helpful

The restaurant offers an ok meal package and the breakfast service is pretty good - buffet style. Again the staff are helpful

The hotel offers parking and transfer options which are cost effective.

The hotel is approx 10 minutes from the airport and a separate voucher service is used for taxis to and from the airport.

Otherwise it's a bit of a dump.

The rooms are small and dated and the complex needs a refurb as it seems to be stuck in the 70s

The outside of the hotel looks ok, but the interior is not nice

Overall I wouldn't choose this place again

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 29, 2013
Dear Philsword

Thank you for your review.

I have noted your comments about the condition of the property and I will share these with our franchise owners. Feedback such as this is important in our consistent drive to be a competitive hotel within the local area.

Kind regards,
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed November 14, 2013

I'll start with the positives:
- location was good for my meeting
- staff were welcoming
- IHG status was recognised, albeit with the minimum

Unfortunately, these were outweighed by the negatives, the biggest of which is that stepping into your bedroom is like going back to the worst of 1970's England. The memories of no school due to strikes, the Austin Allegro and 3 TV channels come flooding back - ie everything that is bad. Just a few points:
- As stated below numerous times, the rooms are in desperate need of refurbishment: worn carpets, paint peeling, musty smell.
- Bedroom and bathrooms are tiny, not a patch on a Premier Inn
- My room was particularly noisy: banging pipes when someone ran a bath; long noisy corridor
- Shower useles for anyone taller than 5' 4". The shower head was at my eye level and I am only 6"
- Breakfast vey basic and overpriced.

Overall very disappointing and not really up to usual Holiday Inn quality. Next time I will book into the nearby Premier Inn, cheaper, cleaner and better rooms.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 15, 2013
Dear Anon A

Thank you for your review, I will pass on your comments about the condition you describe our rooms to our franchise owners.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulverston, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2013

Booked this hotel by mistake - meant to book the Crowne Plaza at M/C airport. Phoned reservations straight away but had to wait for Monday to speak to someone. They wouldn't let me change it even though it was to another of their hotels. Thumbs down for H. I.
The hotel was good and the staff very friendly and helpful. I phoned the hotel prior to the visit making sure that there was a lift and that it was working. All ok until I got there and apparently the lift only services part of the hotel and the rest is accessed by stairs. And you can guess, my room was in that section. A problem when you have difficulties climbing stairs. Thumbs down for the staff not making this clear when I phoned but they were very apologetic when I was there and helped as much as they could. Breakfast was good and staff friendly.
Now taxis from the airport. Don't go to the regular rank as they will charge you between £17 & £20 each way. Scandalous. Use either the tel. no. the hotel gives you or the hotel's shuttle (also a taxi). Still costs about £8 each way so in the end there's not much difference in what you are paying between this hotel and the Crowne Plaza which is obviously a better standard. Big mistake I made but learnt a lot. If you are driving then it's a better deal and the hotel's basically good.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRothwell, General Manager at The Airport Inn Manchester, responded to this review, November 8, 2013
Dear freda7-10

Thank you for taking the time to write a review. I was pleased to read that overall we met your expectations. Thank you for a concise review, I look forward to the opportunity of welcoming you back sometime in the future.
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Additional Information about The Airport Inn Manchester

Address: Altrincham Road, Wilmslow SK9 4LR, England (Formerly Holiday Inn Manchester Airport)
Location: United Kingdom > England > Cheshire > Wilmslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Wilmslow
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Airport Inn Manchester 3.5*
Official Description (provided by the hotel):
Holiday Inn Manchester Airport is superbly located just 2 miles from Manchester Airport and within easy access to the M56, M60, M62, M6, and Manchester City Centre. Holiday Inn Manchester Airport offers 126 bright, modern and contemporary bedrooms. All rooms offer AC and WIFI Internet Access, an ideal hotel for the business and leisure traveller. The hotel's Conference Centre offers 13 suites all with AC, WIFI, and contemporary Conference Cafe. The Cheshire Suite holds up to 300 delegates and is an ideal venue for Weddings, Private Banqueting and Christmas Parties and Business The Park and Fly packages provides guests with on-site secure parking and shuttle bus to and from the Airport terminal.For the healthy minded our Club Motivation Leisure Club offers a 46ft Swimming Pool, fully equipped Gymnasium, Squash Court and Spa.Holiday Inn Manchester Airport makes an ideal base for visiting local attractions including Manchester United Old Trafford Football Ground, Tatton Park, Trafford Centre, and Manchester City Football Club. The Manchester Airport hopper service runs to/from Manchester Airport every 15 minutes at peak times from 4am-11pm daily. 3 Single, 5 return per adult. 1 Children. Pick up points Terminal 1 Bus Stop 4, Terminal 2 Bus Stop 3, Terminal 3 Main Bus Stop and Train Station Main Entrance ... more   less 
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Also Known As:
Holiday Inn Manchester Airport Hotel Wilmslow
Manchester Airport Holiday Inn
Holiday Inn Wilmslow
Wilmslow Holiday Inn

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