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“not satisfied” 2 of 5 stars
Review of Park Hotel London

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Park Hotel London
2.5 of 5 Hotel   |   327 Cranbrook Road, Ilford IG1 4UE, England   |  
Hotel amenities
Ranked #8 of 12 Hotels in Ilford
London
1 review
“not satisfied”
2 of 5 stars Reviewed October 9, 2012

This hotel was not what we expected, it was not clean and the painting was coming off. We paid for a room with our own bathroom but did not get one for the first night because it was fully booked. We told them and the following nights we did get a room with our own bathroom.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Park Hotel London, responded to this review, December 18, 2012
Dear Maria V,


Thank you very much for taking time and reviewing our hotel on Trip Advisor.

Your booking came as a shared bathroom, but good that you told us on time your concerns and we changed your room, as this is what we do. The reception is open 24 hours and all our staff in Park Hotel is here to satisfied any of our guests’ requests.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We are looking forward to welcoming you again.

Sincerely,

Mirela Darabanu, Manager, Park Hotel.
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189 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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London
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2012

I stayed in 4 different rooms during my stay. Poor quality rooms, with haphazard furniture. Beware of wardrobe tipping over. Plug stuck in sink. Room smelled of tobacco / damp. Electrical extension cable sellotaped and dangling on wall. Window too high to open, except by balancing precariously on the bed. Not safe to open anyway as on a busy main road, and no safety catch on window. TV too high to see the switches - nothing to stand on (no chair / stool in room). Shower almost to small to fit in, as was the bathroom. Extremeley noisy all night, with doors slamming closed (no other way of closing the doors, due to latch mechanism). Walls paper thin - could hear voices in nearby rooms. Many rooms situated outside the hotel itself, in terraced houses located 2 or 3 front doors away. Breakfast awful - a tasteless, greasy mess. The rooms may be cheap at £35-£55 per night per single, but I'd rather have paid double and had a decent room and a decent night's sleep. The reception staff were pleasant and amenable. Overall, a terrible stay all round.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Park Hotel London, responded to this review, December 18, 2012
Dear Sir/Madame,

Thank you for taking time and reviewing our hotel on Trip Advisor and we would like to apologies for any inconvenience caused.


Our rooms are cleaned every day by professional room attendants and inspected by a head housekeeper prior check-in and also during a stay over daily.

Taking the opportunity I would like to let you know that refurbishment works had taken place in our hotel.
We are looking forward welcoming you back in Park Hotel and I assure you, will not have to face any of these problems again and I will personally make sure that we will make your stay memorable.

Beast regards,

Mirela Darabanu, Manager, Park Hotel
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Aalborg, Nordjylland, Denmark
1 review
4 of 5 stars Reviewed September 26, 2012

My friend booked the trip and the hotel, and I wasn't quite sure what to expect, since it's a cheap hotel, located in an area I didn't know, or even know of.

It was, however, a really nice hotel, and we all enjoyed our stay a lot. The hotel staff was friendly and accommodating. The included breakfast was really nice and filling, although I suppose a welcomed addition to it, in my opinion, would have been an unflavored yogurt for the cereal, but that may just be me. :)

If I should mention one thing I felt I was missing, it was the room safe that seems to be standard equipment in most hotels these days, but of course we just made do without it. :)

Ilford is also a really nice place, with lots of shopping and dining options, mostly in the cheap end of the scale, but then, for us, that wasn't a bad thing at all.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Park Hotel London, responded to this review, December 18, 2012
Dear Mr Tristan B,

Thank you for completing the Guest Survey regarding your stay at our property.

We are glad you had a good stay with us and your time in Park Hotel was excellent.

Your feedback is very much appreciated, by telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in future.

Thank you for your time and hope to see you again in the nearest future.

Sincerely,

Mirela Darabanu, Manager, Park Hotel Ilford
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A TripAdvisor Member
3 of 5 stars Reviewed September 25, 2012

#good service at breakfast
#positiv about the cleaning
#we don´t like the kind of blanked
#we would like to see the next time a more friendly picture on the wall
#from room nr 5 is to see on a platform next to the window, which is waste on top
#we would recommend the park hotel to other ones

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Park Hotel London, responded to this review, December 18, 2012
Dear Sir/Madame,

First of all I would like to thank you for taking time and leave a feedback about our hotel on Trip Advisor.
We are very happy to know that you were satisfied with your stay. Please do recommend us to your friends and family.
You may check with the reception whenever decide to stay again as we are doing a lot of special deals. You can give us a call anytime on 02085549616.

We look forward to serving you again in the nearest future!

Sincerely,

Mirela Darabanu, Manager, Park Hotel Ilford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hotel London

Address: 327 Cranbrook Road, Ilford IG1 4UE, England
Location: United Kingdom > England > Greater London > Ilford
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #8 of 12 Hotels in Ilford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Park Hotel London 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Park Hotel London Ilford, Essex

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