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“Great food great service” 5 of 5 stars
Review of Al Souk

Al Souk
36 Woodford Ave | Gants Hill, Ilford IG2 6XQ, England
0203 643 5173
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Ranked #78 of 143 Restaurants in Ilford
Cuisines: Lebanese, Middle Eastern, Grill, Family Fare, Halal
More restaurant details
Restaurant details
Dining options: Reservations, Delivery, Late Night
Description: Al Souk Merges Glamorous and Plush Surroundings with the Finest Ingredients & Traditional Authentic Lebanese Cuisine at the Heart of Gants Hill.xXxDescription: An Authentic Lebanese Charcoal Grill Restaurant/Fine Dining Restaurant/Family Restaurant/Grill Restaurant/HMC Certified Restaurant.xXxOpen: Everyday 12pm till 11pm.xXxAl Souk is putting the 'East' back in 'Middle Eastern' with its Traditional Authentic Lebanese Cuisine. Its wholesome, organic, home-made Lebanese dishes prepared by one of the Top Lebanese Master Head Chefs in Central London. We excel in our Family Friendly Service and take you back to a true Lebanese Dining Experience.We pride ourselves in in sourcing only the very best Organic Ingredients and Using Traditional Cooking Methods passed down over the centuries, traceable back to biblical times. Providing a Modern dining experience that is commonly found in Middle Eastern Homes around the world.We incorporate the modern palate into designing our menu so that everyone is able enjoy the Lebanese Charcoal Grill Delights. So whether you fancy a freshly prepared lunch, the finest dinner or just a Mint Tea. Join us in a biblical experience, transporting you from the East to the Middle East!!!xXxGreat Venue for your Office Part & Private Function, Min 40 person up to 60 Persons. Drop In or Contact Us for Further Inquiries.xXxWalk-In Welcome and Bookings Available For Dining 5.30, 7.30 & 9.30xXxPlease Note, Management Reserves the Right to Refuse Admission.
1 review
2 helpful votes 2 helpful votes
“Great food great service”
5 of 5 stars Reviewed January 10, 2014 via mobile

Food was great. Went with family. Great value for money. We eat Lebanese all the time. And this was one of the tastiest meals we've had. Thank you to all. Service was brilliant. Although people have had some negative views. We are sure to return! :)

  • Visited January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Visitor rating
    34
    15
    9
    10
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Contributor
16 reviews 16 reviews
4 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Hit and miss”
2 of 5 stars Reviewed January 7, 2014

Have been here a couple of times as they take tastecard and the service can be very hit and miss. The restaurant is very new and looks very nice inside. The food and service is a real let down though. I would expect them to make more of an effort, especially considering that they are newly opened and neither time that I've been there were they very busy.

The menu is quite limited in terms of choice and a little on the pricey side if you were to go without a tastecard deal. Prices are similar to lebanese restaurants in central london whereas this is off a main road in Gants Hill.

The real frustration was the second time we went, our food took an absolute age to come out. The waiters seemed happy just chatting away to each other or taking calls on their mobiles rather than serving customers. One did notice that we were looking quite frustrated and came over to tell us the food was on its way and was taking time as it was being prepared fresh. Given that he said this I was surprised that our shawarma tasted as though it had clearly just been heated up in pan rather than prepared "fresh". I guess if the restaurant isn't busy then the food won't always be fresh and the quality does suffer. It's a shame as there aren't really many lebanese restaurants in the area, but given the prices I'd rather venture to Edgware Road and get better quality food.

  • Visited December 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“It's one of the better restaurants in the area”
4 of 5 stars Reviewed December 31, 2013

Food itself is good. Not amazing but it is nice. I went when the restaurant first opened up around a month or two ago so things were a bit unorganised but I think that's fine considering it had just opened up and all the staff were new and just a bit clumsy, I'm sure they'e improved in terms of their service by now, just some clumsy errors made. The food took a bit longer than I usually wait but that was probably because I went quite early for lunch and they had just opened. Service wasn't great but the staff were definitely very friendly and nice as well as the manager trying to make sure we were all happy. But like I said i'm sure they'e improved with experience. I'd say its definitely one of the better restaurants in the area. The value for money is okay/good not a bargain but not a rip off either.I do recommend the mixed grill.

  • Visited November 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Wife's birthday celebrated @ al souk”
5 of 5 stars Reviewed December 28, 2013

This very beautiful restaurant was just amazing. Service was superb. The food was proper authentic Lebanese food . Flavor in all foods from salads to grills to mocktails 'I was very impressed from starter to main to desert. I highly recommend if your looking for a warm cosy place to celebrate an occasion. The waiters an managers dimmed the lights an put Arabic music as they got the lit cake to our table suprising my wife. She enjoyed it so much. Had a great night. They have a great Arabian atmosphere going on.

  • Visited December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilford
1 review
1 helpful vote 1 helpful vote
“Al souk more like al sucks”
1 of 5 stars Reviewed December 27, 2013

Ok positives- nice looking restaurant.

that is it though. Service was extremelly poor. Although staff were polite we did not get served our good or drinks for half an hour.

Staff were unaware of their own menu and they could not answer basic questions such as does the dish comes with rice or chips.

Prices also looked more expensive than the norm with similiar establishments.

Overall i would not go there again.

  • Visited December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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