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“What a fabulous hotel!” 5 of 5 stars
Review of Premier Inn Horsham

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Premier Inn Horsham
57 North Street, Horsham RH12 1RB, England   |  
Hotel amenities
Ranked #2 of 5 hotels in Horsham
Chester, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“What a fabulous hotel!”
5 of 5 stars Reviewed February 3, 2014

Staff that genuinely care (Thank you!) Super clean and comfortable rooms, a fantastic shower to wash away the cobwebs from the family meal (and wine) from the night before... And a breakfast with service that would compete with any high end hotel. Thank you!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky T, Manager at Premier Inn Horsham, responded to this review, March 26, 2014
Thank you for your kind feedback regarding our hotel. The staff are very proud that they made your stay enjoyable. I will pass on your lovely comments regarding the shower and cleanliness to the Housekeeping team. We hope to welcome you back in the future. Thank you.
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192 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Telford, United Kingdom
1 review
5 of 5 stars Reviewed January 22, 2014

we thought this hotel was excellent value for money the service was second to none the staff were very friendly and helpful with a very good kowledge of the area the beefeater restaurant attached to the hotel the prices were a bit high other than that would recommend this particular hotel to all our friends very close to all amenities xx

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky T, Manager at Premier Inn Horsham, responded to this review, March 26, 2014
Thank you for your feedback regarding your stay with us. We are very pleased to see that all staff were friendly & helpful throughout your stay & we look forward to welcoming you back in the near future.
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Eastbourne
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 22, 2014 via mobile

This is a nice clean premier inn in a really good location opposite the train station and almost next to a fantastic leisure center and within a ten min walk into town. The rooms were nice and very clean. The only problem I had was from noise the insulation is terrible and it sounded like an elephant was stomping about on the floor above. This was in the early hours of the morning and had a bad nights sleep. I got moved to the top floor on the second night ( no mention of the good night guarantee strangely enough). I could hear the person in the next room loudly snoring which shows you how thin the walls are and we were near a door which slammed constantly so ended up being pleased to leave as was so tired. We had dinner in the beefeater and it was really nice. I must say this has made me wary of staying at Premier Inns again as some of them don't seem to have been built very well (

  • Stayed January 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Horsham, responded to this review, February 3, 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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London, United Kingdom
Top Contributor
190 reviews 190 reviews
65 hotel reviews
Reviews in 78 cities Reviews in 78 cities
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed December 23, 2013

I always find Premier Inn very pleasant hotels to stay in and the Horsham branch is no exception. There were a couple of small niggles for me though; firstly there were many spaces in the car park which were unusable due to some or all of mud, leaves, flooding following very heavy rain, when checking in there were 2 members of staff at the desk, one of them was busy tapping away at her computer and the other at his phone and, although she did acknowledge my presence, I stood there waiting for a good couple of minutes before being dealt with (and there was nobody there when I left, but putting the key card in the slot was fine), the sink in my bathroom had some marks on it that looked as though they would have been removed had the sink been scrubbed well. Apart from that, the hotel was clean and very quiet. It is in a good location right opposite the station and within walking distance of the town centre. I only paid £35 which was a great deal on a Saturday night and would stay again for that sort of money.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 11, 2013

Room nice and clean however the only source of heating was a small wall-mounted electric heater. The outside air temperature during nighttime was hovering at around the freezing mark and the heater had no chance of keeping the room anywhere near warm enough to the extent that we hardly got any sleep during our first night! No radiator in the bathroom either so we were forced to use a hair dryer to warm ourselves up.

Unable to face another sleepless night we decided to purchase a little fan heater from a local store.

Very unhappy with Premier Inn on this occasion. Refund under the "Good Night Guarantee" not offered.

Room Tip: Bring your own heater during the winter months!
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Services at Premier Inn Horsham, responded to this review, December 12, 2013
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northallerton, United Kingdom
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 1, 2013

Recently stayed here for 3 nights. Managed to get parked each evening but not many parking spaces available. When I checked in the receptionist was welcoming and directed me to my room. The room itself was a good size, warm, clean and comfortable. The room had everything I needed including a large LCD TV. No noise disturbance. The restaurant next door looked recently refurbished. Managed to get a table each night without waiting. The food was ok and reasonably priced. Would stay at the hotel again but would probably try somewhere different to eat next time.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky T, General Manager at Premier Inn Horsham, responded to this review, December 11, 2013
I would like to thank you for your feedback regarding your recent stay with us. It is lovely to hear that the staff were welcoming and friendly and your room was clean and comfortable, just what we offer at Premier Inn. We hope to welcome you back in the near future.
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Nottingham, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 25, 2013

Premier Inns seem to be consistently good and you always know what you are getting..a very comfortable room, big TV and decent bathroom. The staff at Horsham were really friendly and offered cakes/biscuits on arrival which was a nice touch. The car park is small and we were lucky to get a space (we arrived after 7pm). It's pay and display but you get a free permit if you are staying at the Premier Inn. There was no lift (that I could see) in the hotel, which was unusual. Everything else, including the breakfast, was very good and true to usual Premier Inn standards.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becky T, General Manager at Premier Inn Horsham, responded to this review, December 11, 2013
I am very happy to hear that you found your recent stay with us to be of a consistently high standard with friendly staff. I will pass on your comments regarding breakfast to the Beefeater.
We hope to welcome you back with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Premier Inn Horsham

Address: 57 North Street, Horsham RH12 1RB, England
Location: United Kingdom > England > West Sussex > Horsham
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Horsham
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Horsham Premier Inn is located opposite Horsham train station with regular trains to London. It is less than a 10-minute walk from the town centre and close to restaurants, bars, shops, a cinema and bowling alley and a sports centre. There is a large free car park for guests and an on-site Beefeater restaurant. ... more   less 
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Also Known As:
Premier Inn Horsham Hotel Horsham
Premier Inn West Sussex
Premier Inn Horsham UK - West Sussex

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