Food and service was mediocre at best. Salad "garnish" well past it sell by date but placed on the plates in any case - not acceptable and quite disgusting. Food portions very small, does not present value for money.
Staff could do with going back to hotel school to understand how to handle guests concerns and to handle problems on the spot instead of passing the buck. Manager condescending and inept.
Fabulous building, steeped in history set in magnificent grounds, shame it is all badly let down by the staff. This hotel is faded grandeur, could do with some investment in new fabrics and fittings.
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- Also Known As:
- Grims Dyke London
- Dyke Grims Hotel
- Hotel Grims Dyke
- BEST WESTERN PLUS Grim's Dyke Hotel Harrow, Middlesex