Looking at the ratings of Grims Dyke in harrow, it seemed good. Driving up to it, it looked picturesque. Checking in, it didn't look or smell 4 star as ratingis suggest. Receptionist was nice. Going to the 'Executive room' that we booked, again, smell wasn't particularly fresh in the hallway. Going in to the 'Executive room', it looked aesthetically clean, smell wasn't particularly fresh in the room either but the Tweed style carpet immediately came to attention: looked like it needed to be changed. At 5.00 am I woke up to a darknbrown beetle crawling up my leg, made my skin crawl, went to chuck it out the window but it fell on the floor, looked down; 2 more on the floor.
Went to the bed; 2 more baby pink ones on the cover, looked at the pillow another on the pillow; a bigger brown one came out of the pillow. Chucked the pillow on the floor. Checked under my partner's pillow; a medium pink one there. I didn't sleep after that, tried to wake my partner but he was fast asleep. Then half woke up and said we'll tell reception in a few hours and fell asleep.
At reception when I asked if this was an 'Executive room' and was told yes, I relayed my experience with considerable dismay. No discount or refund was offered. I had to say I'm not happy to pay for the room, the receptionist did get the duty manager, who asked if I'd seen any bugs that morning, I told him no (if he knew about bed bugs, which he later claimed he did as he did this kind of checking in other hotels, he would know they only come out at night when attracted to warm bodies and hence the blood) Then said he could only give me a £20.00 discount, I said ''not even 50 %''? No, as he had to wait for the manager to be back in a few days. I called the hotel in the evening to inform the duty manger of the 3 bites on my arm and one on my face, he said he and the Maintenance manager had checked and found nothing, at which point I him what rendered him qualified to come to the conclusion there was nothing in the room. Then he said they would get someone in to check the room and that environmental health or their pest control contractors had a 4.00pm appointment with them to come and check the room. The next day I had 27 bites on me, excruciatingly itchy without scratching them and getting sore. When that duty manager phoned me to update me on their apparently internal investigation they had started, it was to say that the 4.00pm appointment had been cancelled by pest control or environment health. I informed him quite firmly that I would NOT be paying for that room and making a claim to my credit card company and that I had to go as the lady from environmental health from the council who I had called earlier was calling me back.
When he called me back he said he was waiting for someone to turn up at 4.00pm to check the room which he previously said was the appointment that had been cancelled. Then he offered me a 50% discount on the price of the room, I refused to accept this and again said firmly I will NOT be paying for that room, at which point he then said he would give me a refund. I got my refund. Went to see a doctor who said it was the worst case he had seen in the day. Will NEVER be going back there again.
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- Also Known As:
- Grims Dyke London
- Dyke Grims Hotel
- Hotel Grims Dyke
- BEST WESTERN PLUS Grim's Dyke Hotel Harrow, Middlesex