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“Good Receptionist” 4 of 5 stars
Review of Chessington Safari Hotel

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Chessington Safari Hotel
4.0 of 5 Hotel   |   Leatherhead Rd, | Chessington World of Adventures Resort, Chessington KT9 2NE, England (Formerly Holiday Inn London - Chessington)   |  
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Ranked #1 of 3 hotels in Chessington
West Sussex
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Good Receptionist”
4 of 5 stars Reviewed May 8, 2008

This was our second stay at this hotel, the first being just after it opened. This time there were more families staying, which is to be expected being so close to Chessington World of Adventures. Therefore, you have to bear in mind that there are a lot of over excited children, if you are not prepared to accept this it may not be the hotel for you. We used it as a base to go up to London and walked to the train station which is only 10 mins away about 500 yards, the journey time was 35 mins to Waterloo.

We had booked a DB&B package but with dinner on the 1st night only. This was from a set menu and frankly we were not impressed, on the second night we went to the Monkey Puzzle Pub (200 yards) here we had a much better meal. Breakfast, however, on both mornings was excellent.

What really made our stay special was the service we received from Louise on Reception, we booked in only to discover the room we had been allocated had just a shower, we trooped back down to reception to to ask to be moved to a room with a bath. Louise began to do this with a smile, even though she must have been frustrated having just booked us in. There was a problem with the computer system, which she couldn't resolve so a colleague took over, changed the room and then informed us there would be an extra charge of 30 pounds, by this point we just wanted to get in the room so figured 15 pound a night wasn't too bad, however, it turned out to be per night !!! As we were holding up everyone else in reception we agreed reluctantly later that evening we saw Louise in the Restuarant and complained that we felt the extra charge was unfair, she agreed and went a spoke to the Duty Manager and returned to inform us the charge had been removed and apologised. This action will insure we return again, if the charge had remained we would not have returned.... now that's good business.

  • Liked — Proximity to London
  • Disliked — Nothing really
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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  • English first
  • French first
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English first
Wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 3, 2008

Stayed here for two nights the weekend after Easter with two children aged 15 and 5. Perfect location for Chessington World of Adventures, literally walk through the car park and your at the gates. Nice clean hotel, we had a family room which had a separate area with two childrens beds and a flat screen tv, a nice touch giving both them and us some privacy. Room was a good size, I used the pillow menu as the standard ones you get are quite firm, lovely bathroom with both bath and shower, tea and coffee making facilities in room. Overall a very nice hotel for the price (I paid £85 a night). The first night we ate at the Monkey Puzzle, a Beefeater restaurant only 200yds up the road, food was very reasonable (just over £50 for 3 courses for 4 people). Breakfast was at a cost of £15.95 per adult of which my 15 year old daughter is classed and £7.95 per child, therefore it would have cost us £56 in total!!!! We ate a cooked breakfast and as much as you wanted from the continental table at the Beefeater for £27, a much better option if you ask me.
The second night decided to eat at the hotel, they have an A La Carte menu which is not cheap but no more than you would pay in most a la carte restaurants, or you can choose the buffet option at £15.95 per adult and £7.95 for children, we went for this option and was pleased, a fair amount of choice and quite tasty for a buffet.
Didn't use the leisure facilities so can't comment on those, however the pool looked quite nice.
Overall would definitely stay here again, can't get any closer to Chessington, we found a day and a half was plenty for this park however there were no queues which helped. We also spent a day and a half at Thorpe Park which is 18 miles away.

Stayed March 2008
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UK
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 31, 2008

We stayed here as part of a birthday celebration. We spent the day in Chessington Zoo & World of Adventures, before a family get-together in the hotel. We had a standard double, other members of our party had an exec room.

The Hotel has an african theme, and is very well presented. Definite style touches of a Game Lodge. The theme is carried through to the rooms.

Great Shower. No bath. Apparently the exec rooms' taps don't always manage to get the water into the sink.

We needed a cot for Travelrug Minor, which was requested on booking, confirmed the week before arrival, and yet needed a call to reception followed by a visit to reception before it was sent to the room.

Nice bed with HI's customary pillow menu. No phone by the bed.

Food - overpriced, with a buffet option. I haven't tasted minced beef like they did it since I left school. The Beefeater would have been a better option.

So - stay here? Yes.
Eat here? No.

  • Stayed March 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 30, 2008

Stayed for a saturday night, booked with chessington for their stay and play b&b offer of £189. when we checked in at the hotel after being in the park for the day, i noticed they were tryingt o overcharge for the room rate.
the room itself was small but quite nice, although 1 pillow per person is not normal in a 4star hotel, and not minibar/ frideg for me to keep baby milk, and no cot as requested, no safe no video equipment. the kids area in the family room is a lovely idea and did provide a quiet area for adults in the evening.
dinner in restaurant was excellent and staff are very nice, however we booked a table for 8pm, but the restaurant did not get any booking from the reception so our booking was lost and we had to wait 30mins which is not easy with small and hungry children.
in the morning they only delivered one measly breakfast to the room which was not even very good. we then told reception they didnt bring up the other breakfasts which of course they said they would send straight away, 2 hours later we checked out without any appearance of breakfast.
the bar and restaurant staff are very nice, the building is lovely and location great, but this hotel does not provide rest after a long day in the park.

  • Liked — the family room
  • Disliked — the service
  • Stayed March 2008, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Swansea. Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 29, 2008

Stayed here in a family room over Easter. Room was great with separate area for our two boys with flat screen TV - they loved that. Nicely decorated good sized room with new furnishings.
Had to change pillows as ones supplied were like bricks.
Smallish pool which was very busy as we were there at a peak time. Staff very helpful and friendly - although sometimes a struggle for East European staff to understand you.
Breakfast a bit chaotic due to busy-ness on Easter Sunday. Had to wait to be seated and then not all breakfast items were available - I didn't get my sausages and scrambled egg!
Perhaps I'm sounding fussy, but having stayed in a few Holiday Inns we were used to everything being perfect. (can recommend the one at Shepperton).
Any gripes are probably due to them being packed out over Easter, and having Dennis the Menace there for the kids on Sunday morning!
On the whole, good place to stay - a stone's throw from Chessington Theme Park

  • Liked — cleanliness
  • Disliked — busy ness
  • Stayed March 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Sutton, United Kingdom
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 15, 2008

We stayed here for just one night for a pre Valentines break. The hotel is spacious very modern and clean. Agree that the restaurant prices are very high - there is a Beefeater a few minutes up the Road (The Monkey Puzzle) for more variety and less impact on the pocket! We booked directly with the hotel and being that I am a member of their priority club the room with breakfast cost £59 for the night!! The breakfast was amazing a BIG variety including strawberrys!! and every other thing you could think of! I have stayed in a lot of hotels and this was the best so far!
The room was quite large, overlooking some of the zoo - found that the windows were very small though! and the furnishings were of a safari theme .
There were no welcome touches though (no mini shower gels, shower hats etc) although there were gels and liquid soap from a dispenser.
There is no gym but an unusually large pool and jacuzzi which was spotlessly clean (at one point we had to share it with 21 rugby players from a visiting top Rugby club!!! :-) which was a highlight!!!!!
As we were out of season it was very quiet - I could imagine that in the Summer it would be over run with families.
Would definatly visit again.

Stayed February 2008
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Essex
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 7, 2008

A virtually new hotel with spacious rooms. Ask for a room with a bath if you want one, as mine only had a shower (this was a very good one though). Everything was comfortable,modern & clean with an African theme. Very good for families wanting to visit Chessington, BUT beware, the restaurant is expensive! The food was OK, but £16-95 for breakfast ?? Come on!!

  • Liked — Cleanliness & comfort
  • Disliked — Expensive restaurant
  • Stayed February 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Chessington Safari Hotel

Address: Leatherhead Rd, | Chessington World of Adventures Resort, Chessington KT9 2NE, England (Formerly Holiday Inn London - Chessington)
Phone Number:
Location: United Kingdom > England > Surrey > Chessington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Chessington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chessington Safari Hotel 4*
Official Description (provided by the hotel):
Wake up to an African inspired reserve with zebras, antelopes, ostriches and the very rare Scimitar Horned Oryx roaming freely before your very eyes - it’s the ultimate room with a Zoo! The hotel is perfect for family breaks with safari theming, African Adventure rooms, an indoor swimming pool, gym & spa, Nintendo Wii Room, Movie Club and the fantastic Zafari Bar & Grill, the hotel is part of the Chessington World of Adventures Resort and is just a few strides away from the Park. On weekends and during school holidays there are also animal meet and greets and character breakfasts. The hotel also has state of the art corporate facilities with 6 meeting rooms all with natural daylight, air conditioning and high speed internet access. At the theme park take on the KOBRA, our exciting new spinning disc ride in Wild Asia, soar on the Vampire roller coaster through the depths of Transylvania or take a fiery spin round Dragon’s Fury. Take a walk on the wild side with tigers, lions and gorillas in the Trail of the Kings, go underwater with sharks and stingrays in the SEA LIFE centre or journey to our new Wanyama Village & Reserve where the zebras and antelopes roam. ... more   less 
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Also Known As:
Holiday Inn London - Chessington Hotel Chessington
Holiday Inn Chessington
Chessington Holiday Inn
Chessington Safari Hotel Surrey

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