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“Nice room shame about the staff” 3 of 5 stars
Review of Premier Inn Isle Of Wight - Newport

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Premier Inn Isle Of Wight - Newport
Seaclose Quay | Newport Quay, Newport PO30 2DN, England   |  
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Ranked #1 of 4 Hotels in Newport
london
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
“Nice room shame about the staff”
3 of 5 stars Reviewed April 9, 2012 via mobile

Nice hotel and location,
Nice restrant at the side of the hotel with nice food
Shame that when we arived we had to wait for two of the staff to Stop having a conversation and to stop texting on there phones.
Also as we went for a walk at night we found that there was a fire door left open , for any one just to walk in.
The room was comhary tho

Stayed October 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, Social Media at Premier Inn Isle Of Wight - Newport, responded to this review, April 12, 2012
Thank you for reviewing you recent hotel stay. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
    175
    159
    38
    15
    10
See reviews for
135
141
18
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Any
English first
Bracknell, United Kingdom
Top Contributor
99 reviews 99 reviews
26 hotel reviews
Reviews in 46 cities Reviews in 46 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 26, 2012

I booked this on the Internet. I registered my details. When going to book another room for a colleague, and logged in, the cheapest room was much higher than I originally paid. So I logged out and searched again. Surprise, surprise the room rate was lower.

That was the only bad thing.

Often when checking in on the day I find that the receptionists play the "I can't find your booking game", you all know the one, making to worry that perhaps you have not booked it correctly.

Not the case here, such a friendly greeting.

The room was very clean and spacious. The breakfast room (separate building), doubled up as the restaurant and bar. The staff there were also extremely friendly and helpful.

Close enough to Newport town and the Leisure Centre with ample parking, of which the cost is covered in the room rate.

No swimming pool, but as I say close to the leisure centre.

Room Tip: Any room. I was overlooking the car park, but with double glazing, no issues or noise.
See more room tips
  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire, England
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 26, 2012

Have just spent two nights at Newport. Thought the staff were great but disappointed with the hype publicised about the beds. Ours were mattresses that should have been discarded ages ago with collapsed springs so that you felt metal pressing into you as you rolled over in bed! Breakfast was pretty 'canteenish' and with a bit of effort the presentation could have been improved. For example fried bacon and grilled tomatoes seemed to have been boiled as they were being kept hot with steam and were sitting in a quantity of water. On the bright side the position of the hotel was great and rooms were very good for a budget hotel. Change the dodgy mattresses and tidy up the breakfast and you would have a very happy client!

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suffolk
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2012

This Premier Inn is located on the quayside in Newport. We had a room overlooking the quay which was very pleasant. It is in a quiet part of the town, but within walking distance of the centre, which has a wide variety of stores, shops etc.
There are very pleasant walks along the river.
A good base for exploring the Island

Room Tip: Ask for a room overlooking the quay
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midsomer Norton, null, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 7, 2012 via mobile

Lovely. You always know what you'll get at premier inn. Staff were very friendly and very helpful

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2012

Standard rooms and everything was to be expected until a rather rude receptionist caught us on the way out to get some fresh air!
Would stay again, as all the other staff were lovely and helpful and as my partner and i, both have worked in the hotel industry know the stresses and strains! but very uncalled for ignorance!

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, Social Media at Premier Inn Isle Of Wight - Newport, responded to this review, March 7, 2012
Thank you for your review. At Premier Inn it remains our main objective to deliver a high standard of and service in a relaxed and comfortable environment, I sincerely apologise that on this occasion we failed to do this. Please be assured your comments have been noted and will be followed up with the Customer Service Team at our Head Office. Thank you
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dorset
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 27, 2012

Booked via Premier Inn Website - Check in very simple.
As an ex Isle of Wighter,with family still living there,were looking for a simple,clean and quiet hotel to stay and this fits the bill perfectly

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Isle Of Wight - Newport

Address: Seaclose Quay | Newport Quay, Newport PO30 2DN, England
Phone Number:
Location: United Kingdom > England > Isle of Wight > Newport
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Newport
Price Range (Based on Average Rates): $
Number of rooms: 136
Reservation Options:
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Also Known As:
Premier Inn Isle Of Wight (Newport) Hotel Isle Of Wight
Premier Inn Newport

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