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“Nice modern hotel stuck hidden in the fields” 4 of 5 stars
Review of Hilton Garden Inn Leiden

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Hilton Garden Inn Leiden
4.0 of 5 Hotel   |   Willem Einthovenstraat 3 | Leiden, 2342 Oegstgeest, Leiden, The Netherlands   |  
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Ranked #1 of 3 Hotels in Oegstgeest
Prague, Czech Republic
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Nice modern hotel stuck hidden in the fields”
4 of 5 stars Reviewed June 6, 2014

Had I gone by car, I think i would have never found it. It is hidden behind another building in the middle of nowhere next to the A44, and it would be easy to miss even when going past the entrance. Some signs would certainly not come amiss. Once in, it is a pleasant modern place with generally pleasant and helpful staff. One receptionist was not very bright when I asked about public transport, but else no complaints.

Room Tip: Pint yourself a map before you go.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, June 11, 2014
Dear 954pb

Thank you for your review here on Tripadvisor.
We appreciate your feedback.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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494 reviews from our community

Traveler rating
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    19
    3
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Breukelen Ut
Level Contributor
175 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 2, 2014

This hotel is ideally located next door to the CORPUS building. That is an attraction for young and old with a trip through parts of the human body. It is educational and fun. After the 55 minute trip, you have all the time you want in the multi story building to explore certain human body parts more and to test your own body. You can even get a printout and e-mail about your BMI, body fat percentage, blood pressure and the like. The main attraction of the hotel is its location next to CORPUS, but the hotel itself is a fine place to stay. We really liked the breakfast and have even enjoyed a dinner the night before. The hotel is new and modern. We also like the bed (no middle division!). We would stay here again. It is a pity that the navigation to the hotel is somewhat tricky and that most of the plots of land around the hotel and CORPUS have not yet been developed. A big sand pit is your view.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, June 11, 2014
Dear WorldTravelOne,

Thank you for your sharing your experience with fellow travellers. Indeed, CORPUS is a great and unique experience and worthwhile to visit.
As the hotel is fairly new, only the latest navigation versions have the correct address. We always advise our guests, just to follow the signs CORPUS. This huge landmark cannot be missed.

Currently the local authorities are working very hard to improve the area in front of the hotel. By the end of the month it should be all finalized.

Thank you again for your review and we all hope to welcome you back again.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lighthouse Point, FL, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 25, 2014

Great hotel, great people, a little off the beaten track. Despite sending pre-arrival e-mails, website explanations, etc., etc. this hotel is still very difficult to find. Who would think that the access road to the hotel is actually a one way, one lane access road to a construction site ? Additional signage on surrounding roads would be very welcome. ( I realize that the hotel will have to deal with local regulations on this......which in the Netherlands is very difficult , I understand ). Would definitely recommend this hotel. Great breakfast...

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, May 27, 2014
Dear Paul W,

Thank you so much for your great review, I will make sure to share this with all team members.
Indeed it is a battle with the local authorities to get road signs arranged. Since the opening 2 years ago, I am still negotiating with the several departments. Eventually we will succeed.

Thank you again and we all hope to welcome back again, one day to HGI Leiden.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 23, 2014

I've in this hotel now for the 8th time, and the quality seems to improve every time. It was good at the beginning, when the hotel opened, but now it is even better, since all processes are well under control. Check-in, speed in restaurant, all facilities, everything is excellent.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, May 27, 2014
Dear Serge O,

Thank you for your review here on Tripadvisor. It was a true pleasure to read and we very pleased to see you continue to return to our hotel.

We look forward to welcome you back again on your next visit to the Leiden area.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed May 19, 2014

Not sure if this place wants to be a hotel or corporate HQ - it's perfectly OK if you want clean and efficient. Out of the town and little personality, so I wouldn't choose it for anything other than a one night business trip.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciska G, Front Office Manager at Hilton Garden Inn Leiden, responded to this review, May 22, 2014
Dear Amanda,

Thank you for taking the time to share your experiences with fellow travelers.

Cleanliness, efficiency and guest satisfaction are 3 focus points in our hotel and I am glad we succeed on these areas during your stay. It is great to read you would like to return for a next business trip.

We are looking forward to welcome you again.

Kind regards,
Ciska Goeijenbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heidelberg, Germany
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 15, 2014

The hotel was very close to the motorway. Though the construction outside the hotel made the outside not so nice, the interior of the hotel was very nice. The staff was fantastic and most concerned with all the guests comfort. We had breakfast and it was very nice and the hotel dining room provided an excellent dinner.
With the free parking and free internet service, the value for the money was spot on.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciska G, Front Office Manager at Hilton Garden Inn Leiden, responded to this review, May 22, 2014
Dear Donna2name,

Thank you for your great review on Trip Advisor. It was a pleasure to read your comment, especially the compliments about the staff. I will share your feedback with them.

We are looking forward to see you soon again.

Yours sincerely,
Ciska Goeijenbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed May 13, 2014

Excellent hotel!!! Had a very pleasant stay.

The good:
Free car parking. Free internet. Big room. Window from floor to ceiling.Reception staff etc., etc.

Not so good:
Breakfast! Choice quite poor . Quality of food/cooking must be improved. Breakfast restaurant personnel - 2 shifts, totally different attitude service.
One shift clean tables immediately and prepare it for next customer (particularly on May 08,2014).
Second shift day before - tables were staying uncleaned for at least half an hour. People had no place to sit as all was dirty. Standards should be kept.

Tissue box in the bathroom! - We were making fun together with my wife and betting if it will be changed next day or not....day by day during whole our stay :))) The thing is that every day there were put only 3-4 tissues in the tissue box, at the very top to look like it is full. But actually there were no more than 3-4 of them :)))

Maybe If we would stay just 1-2 days, we wouldn't recognise these things, so enjoy the good hotel for a short stay.

All in all I would highly recommend this hotel both for business and family stay!!!

Room Tip: Big rooms, free wifi, free parking. Perfect choice if travelling by car. Next door to Corpus science...
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, May 15, 2014
Dear BoWu,

Thank you so much for your review here on Tripadvisor. I am very pleased to read that you have had a great stay with us. I appreciate your additional comments and will internally follow up on these points.
I also want to thank you for recommending the Hilton Garden Inn Leiden to fellow travellers.

We all look forward to welcome you back again one day here at the HGI Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Leiden

Address: Willem Einthovenstraat 3 | Leiden, 2342 Oegstgeest, Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden > Oegstgeest
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Oegstgeest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Leiden 4*
Number of rooms: 173
Official Description (provided by the hotel):
Hilton Garden Inn Leiden is an award-winning, modern hotel in Leiden, which is home to one of Europe's oldest universities. Our hotel, located in the picturesque birthplace of Rembrandt, is just ten minutes from Leiden town centre and close to Katwijk and Noordwijk beaches. Relax in a spacious guest room with signature Hilton Garden Inn amenities, including adjustable beds and complimentary WiFi. This Leiden hotel features a ground floor bar and restaurant which is open daily for breakfast, lunch and dinner. Pick up snacks and drinks from the 24-hour Pavilion Pantry(R). Hilton Garden Inn Leiden, located on Leiden's Bio Science Park, offers naturally lit, flexible meeting and event space. The hotel has a private dining suite and five modern meeting rooms for up to 112 persons. Each room has complimentary WiFi access. Free parking and A/V equipment are included as standard. The adjacent CORPUS Congress Centre and Bio Science Park form the unique components for successfully organising large meetings, product presentations or multi-day congresses. ... more   less 
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