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“Great Hotel with Keukenhof Package” 5 of 5 stars
Review of Hilton Garden Inn Leiden

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Hilton Garden Inn Leiden
4.0 of 5 Hotel   |   Willem Einthovenstraat 3 | Leiden, 2342 Oegstgeest, Leiden, The Netherlands   |  
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Ranked #1 of 3 Hotels in Oegstgeest
Spangdahlem, Germany
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great Hotel with Keukenhof Package”
5 of 5 stars Reviewed April 12, 2014

We booked in on short notice. I was concerned about the price since the package was on the high end of budget but short notice bookings always are. We were very happy with this new hotel - large comfortable rooms, even the pill out couch was comfy! Outstanding shower and wonderful breakfast buffet. We will definitely be back next year although we will book earlier!

Stayed April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, April 16, 2014
Dear Wendy J,

Thank you so much for your review here on Tripadvisor. I am very pleased to read that you have enjoyed your stay with us. I hope you also enjoyed the close by Flower fields “Keukenhof” ?
I am very glad to read that you come back to us on your next visit to the area, we all look forward to it.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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356 reviews from our community

Traveler rating
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    143
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Leiden, The Netherlands
1 review
5 of 5 stars Reviewed April 7, 2014

Brand new high quality hotel at a good rate. Good and quiet room, good bed, good shower. Excellent and complete hot and cold breakfast. Friendly staff. Free drinks and snacks available in the lobby. Just very good value for money.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, April 16, 2014
Dear Robert M,

Thank you so much for your review here on Tripadvisor. It is great to read that you have enjoyed your stay with us.
We all look forward to welcome you back again on your next visit to the area.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansdale, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014

The main reason I continue to come back to this hotel is the customer service and excellence in staff. Everyone was very pleasant and helpful. In addition, the hotel is relatively new so the rooms are current.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, April 16, 2014
Dear Srpugliese,

What a great review you have shared with fellow travelers. It was a true pleasure to read. During our regular team meetings, I will surely pass on your review to the entire team. They appreciate this very much.

We all look forward to your next visit!

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 3, 2014

This was a great hotel for a good price. The staff was extremely friendly and the rooms were big enough and clean. The breakfast was good. The hotel is close to Corpus Museum and just a 5-10 minute car drive to Leiden Centrum. A good restuarant i can say when you stay in Leiden is Katwijk Pannenkoeken Boerderij what is a real and fun dutch experience for the kids!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciska G, Front Office Manager at Hilton Garden Inn Leiden, responded to this review, April 9, 2014
Dear ArabelleH,

Thank you for your great review on TripAdvisor! It is always a pleasure to read that our guests enjoyed their stay and are willing to share these experiences with fellow travellers.

We are looking forward to welcome you back in our hotel.

Yours sincerely,
Ciska Goeijenbier
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Newtonmore, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 3, 2014

I have just had my tenth stay at the HGI in Leiden. This was not unnoticed by the staff, who offered me a beer and a bar snack to celebrate this. In the ten stays I have had I have always been treated very warmly and personally, and the staff have always accommodated my requests. During a recent world leader meeting the hotel was hectic with hundreds of policemen coming and going, and I was really impressed with how this was handled by the hotel. When not overrun by a big group this is a great hotel: rooms are comfortable, clean and reasonably quiet and the showers work well. I would love it even more if the doors would slam a bit less. For those who complain it is out of town, there are bicycles available! But this is by miles the best option for the business person staying in Leiden. Thanks everyone at the HGI Leiden!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, April 9, 2014
Dear Vishky,

Thank you so much for your review here on Tripadvisor. It was a true pleasure to read.
Indeed, whenever we can we want to thank our returning guests for their loyalty to our hotel and your tenth stay with us, surely deserves our attention.
Your compliments about the staff will be shared with them during one of the regular meetings we held with the entire team.

Thank you again and we look forward to celebrate your next jubilee with us.

Yours Sincerely,
Sjoerd Sybesma
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Thunder Bay, Canada
Top Contributor
163 reviews 163 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 30, 2014

This property has been open about a year so why is it still so, relatively, inexpensive? Location, location, location. Situated in a commercial area that is still being developed (slowly!) and about 10 minutes from downtown Leiden it is a less than attractive spot to call home. That said, if you have a car the area attractions are easily reached in little time. Service was excellent - at the desk, in the hotel and room service. Parking was enclosed and free. Wifi was free and a good, strong signal. Bedroom was spacious, king bed quite comfortable. Bathroom a little small - wouldn't want two people trying to get ready at the same time - but at the same time quite acceptable. Room service was good - delivered quickly and food was tasty. Didn't like the Euro 5 tray charge. Restaurant service was excellent and the food was very good. Prices would strike a Canadian as high but for the Netherlands it appears about right. Sea bass, cheese burger and fries, no apps, 2 glasses of wine came in a little over Euro 40. Only bummer - many items from Room Service menu not available on the restaurant menu and vice versa. Its all food, folks, make it available. Would not hesitate to recommend this property and if I return will likely stay here again. Oh yeah, located right beside a major highway - we had a room facing and no problem with noise at all. Value priced property with the room coming in at Euro 75/night.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, April 9, 2014
Dear Late-Day-Traveller,

Thanks you very much for your great review here on Tripadvisor. I appreciate your recommendation of our hotel to fellow travelers very much and I will make sure to share your comments with the entire team. Indeed the area around the hotel is improving slowly, but surely we see improvements. They are just about to finish with the new street and pavement in front of the hotel.
I will discuss your other comments internally and see what we can do about them.

Thank you again and we all look forward to welcome you back again on your next trip to the Leiden area.

Yours Sincerely,
Sjoerd Sybesma
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Leiden, The Netherlands
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2014

I've stayed in this hotel for extended periods of time while on business. The rooms are spacious for European standards and they provide free WiFi and parking which is also a plus. The restaurant is good and the staff is pleasant and helpful. A new bus stop is being built just outside the hotel which will provide service to the Leiden train station. This will make it very handy to reach Amsterdam and Schiphol without a car.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, March 7, 2014
Dear Brian P,

Thank you for your great and concise review here on TripAdvisor. We look forward welcoming you back again to Hilton Garden Inn Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Leiden

Address: Willem Einthovenstraat 3 | Leiden, 2342 Oegstgeest, Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden > Oegstgeest
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Oegstgeest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Leiden 4*
Number of rooms: 173
Official Description (provided by the hotel):
Hilton Garden Inn Leiden is an award-winning, modern hotel in Leiden, which is home to one of Europe's oldest universities. Our hotel, located in the picturesque birthplace of Rembrandt, is just ten minutes from Leiden town centre and close to Katwijk and Noordwijk beaches. Relax in a spacious guest room with signature Hilton Garden Inn amenities, including adjustable beds and complimentary WiFi. This Leiden hotel features a ground floor bar and restaurant which is open daily for breakfast, lunch and dinner. Pick up snacks and drinks from the 24-hour Pavilion Pantry(R). Hilton Garden Inn Leiden, located on Leiden's Bio Science Park, offers naturally lit, flexible meeting and event space. The hotel has a private dining suite and five modern meeting rooms for up to 112 persons. Each room has complimentary WiFi access. Free parking and A/V equipment are included as standard. The adjacent CORPUS Congress Centre and Bio Science Park form the unique components for successfully organising large meetings, product presentations or multi-day congresses. ... more   less 
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