We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Leiden: Traveler Reviews

4.0 of 5
Willem Einthovenstraat 3, Oegstgeest 2342, The Netherlands
Hotel website
Hotel deals
Hotel amenities
Special Price
Save up to 20% off
Hilton Garden Inn Leiden
Ranked #1 of 3 hotels in Oegstgeest
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

64 reviews from our community

    Trip type
Traveler rating
    34
    28
    1
    1
    0
Date Rating
Manchester, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“Clean, modern but lacks personality”
4 of 5 stars Reviewed November 30, 2012 via mobile

Stayed here on business and will do again. The hotel is very modern and clean (if a bit too clinical) but I guess this will change in time. The rooms are of a fair size with comfy bed and nice size TV. The wireless worked well and the in-room fridge is useful (you can stock it up by buying things from a small 'store' near reception.) The bathroom having no bath is a negative but the shower was powerful but may have expected a rain shower in such a modern hotel. The food in the restaurant is ok, service can be slow and portions are not usual Hilton size, though cost is not too bad. The reception area is very large and open plan with a bar area, but this is what I think lets the design down, the bar just has no real atmosphere and service can be a bit slow. The fire though is a nice touch. It is walkable to Leiden - approx 30 mins but when the wind is biting maybe better to take a taxi ! Breakfast is sufficient though I have had better (the breakfast buffet at the Holiday Inn nearby is far superior) - but the staff were polite, as were all the staff I spoke to and all the breakfast essentials are available. In summary, would definitely stay at the hotel again and would recommend it.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CKBM about Hilton Garden Inn Leiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sjoerd S, General Manager at Hilton Garden Inn Leiden, responded to this review
December 2, 2012
Dear CKBM,

Thank you very much for your review here on Tripadvisor and above all, thank you for recommending our hotel to fellow travelers. It shows to me we are on the right track when aiming for the high level of service, even though we only opened our doors 4 months ago. Nevertheless, I will discuss your recommendations with the department heads involved in order to optimize our service levels and continuously increasing quality.

Please inform us on your next stay with us as the hotel features a large number of rooms that have baths instead of showers and even some rooms have both, a rain shower and bathtub. If one of these rooms are available on your next stay, we will surely allocate one of these rooms to you.

We all are looking forward to welcome you back again in our hotel.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Brand new!”
3 of 5 stars Reviewed November 22, 2012

The hotel is brand new. Opened during summer 2012. Very modern, clean, etc. But a bit cheapy and without any personality. A sort of premium Ibis... Location is interesting because just out of the motorway (but too close to it) and close to Leiden (but you cannot reach any location by walking). I consider too expensive for the overall offer

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Lugiord about Hilton Garden Inn Leiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sjoerd S, General Manager at Hilton Garden Inn Leiden, responded to this review
November 23, 2012
Dear Lugiord,

Thank you for your review on Trip Advisor. Indeed the hotel only opened her doors three months ago.
I am very pleased to see that you have scored our Rooms and Cleanliness with excellent scores and Sleep quality with a very good score.

In general the comments we receive about the appearance of our hotel, especially the lobby with the fire place and colorful furniture are very good. Of course I appreciate that this is a matter of personal taste.

Indeed the location is ideal in between Schiphol Airport and the Hague. To get to Leiden or even to the beaches from Katwijk & Noordwijk, the hotel offers bicycles which are available at the Front Desk for a small charge.

Thank you very much for staying with us and we hope to welcome you back to the Hilton Garden Inn Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
“Worth the extra effort when touring Holland or elsewhere in Europe...”
4 of 5 stars Reviewed November 16, 2012

We stayed at the HGI, Leiden after arrival at Schihpol airport on our recent trip to Europe (southern France). There were museums in Amsterdam that we intended to visit at the outset, but the hotel prices in town were unreasonably high.
We had never been to Leiden. It lies about the same distance from Schiphol airport as does downtown Amsterdam.
HGI Leiden is a new hotel and was a welcome site to weary travelers arriving from the US.
The layout and the decor are not identical to the familiar the HGIs in North America, they are just a bit better. The food in the restaurant is not identical to that found in the familiar HGIs, it is a whole lot better.
We found the staff to be eager to help us in any way and we found the rooms to be large, comfortable and completely noise free.
We booked a room for our return trip, just to have a nice place to rest-up for the trip home. That stay happened to coincide with the 'Grand Opening'. We were invited to the festivities and even listened to speeches given in Dutch. Didn't understand a word!
Yes, it is a bit more effort to get there. Yes, it takes 20min from the airport. Yes, you have to take a taxi from the train station. But, save a buck. Enjoy a nice room. Let the HGI staff take care of you. You will be in better shape to start or end your tour of Holland or anywhere in Europe.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 1eyeopen about Hilton Garden Inn Leiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sjoerd S, General Manager at Hilton Garden Inn Leiden, responded to this review
November 20, 2012
Dear 1eyeopen,

Thank you very much for your review on Tripadvisor.
It is great to read that after your first stay, you decided to return on your way back.

I have shared your compliments about the restaurant and the quality of the dishes with our executive chef and his team.

It is nice to see that you participated in the grand opening festivities. Even though the speeches were difficult to understand for you, I hope at least you enjoyed the music and some of our drinks & bites.

Thank you again for your stays with us and we all hope to welcome you back again here in Leiden when your travels take you to The Netherlands again.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Pleasant hotel with nice guest rooms”
4 of 5 stars Reviewed November 10, 2012

This is an immaculate new hotel in Leiden, right next to a major highway (A44). Its location is fantastic for Leiden business at the University of Leiden or the Bio Science Park. It's a half-hour walk to central Leiden--the touristy part with narrow streets, quaint restaurants, etc. And it's about the same distance to the central train station. Regardless of location, the hotel is very nice. The staff are attentive and courteous, the guest rooms are nicely sized and well appointed. There is a lobby bar and seating area, as well as a restaurant. There is wi-fi throughout the hotel. The only criticism is the restaurant (and room service) menu; it has a very limited dinner selection, and without a drive or long-ish walk, it's the only choice. Otherwise, this is a great hotel for business travelers.

Room Tip: The west-facing rooms are quieter; they face away from the A44.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Doud_FtC about Hilton Garden Inn Leiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sjoerd S, General Manager at Hilton Garden Inn Leiden, responded to this review
November 13, 2012
Dear Doud_Ftc,

Thank you for your great review. The hotel only opened three months ago and reading your comment is a great motivation for the entire team.

Indeed, for business travelers we have great facilities and are situated on a good location, however, for the leisure traveler, the beach is only 8 km away from the hotel and easily to reach with our hotel bicycles.

We all are looking forward to welcome you back to our hotel on your next visit.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belfast
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Out of the way but a great hotel!”
5 of 5 stars Reviewed November 4, 2012

Brand new, with great staff keen to help. Free Wi-fi and parking. The nearby town of Leiden was lovely and the hotel is very close to the Hague which is wonderful and worth a visit. The staff at breakfast were brilliant and very attentive. Nothing was too much hassle here.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tyrella about Hilton Garden Inn Leiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sjoerd S, General Manager at Hilton Garden Inn Leiden, responded to this review
November 6, 2012
Dear Tyrella,

Thank you very much for your great review here on Tripadvisor. The free internet and parking we offer to our guests are very much appreciated. We hear this more often and we will continue to offer this free of charge.

It is always great and highly appreciated to hear from our guests, after they have visited the hotel, that the staff is doing whatever is necessary to make their stay as comfortable as possible. I will make sure to pass on your kind words to the entire team.

Thank you again and we all hope to welcome you back to our hotel whenever your travels bring you back to our area.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bastion Hotel Leiden/Oegstgeest
Great value on a similar hotel
Oegstgeest, South Holland Province
4 of 5 stars 17 Reviews
Show Prices
Still looking for a hotel?
Also consider these accommodations in or near Oegstgeest
Holiday Inn Leiden 4.0 of 5 stars 245 reviews Ibis Leiden Centre 4.0 of 5 stars 110 reviews Hotel-Restaurant De Beukenhof 4.5 of 5 stars 32 reviews Golden Tulip Leiden Centre 3.5 of 5 stars 101 reviews
Show Prices ABS:HotelCheckRates-d229484?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2519459?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d606015?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d229227?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 3 hotels in Oegstgeest, ranked by popularity

Been to Hilton Garden Inn Leiden? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn Leiden

Address: Willem Einthovenstraat 3, Oegstgeest 2342, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Oegstgeest
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Oegstgeest
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Hilton Garden Inn Leiden is ideally located near the A44 highway, which connects the Amsterdam Schiphol Airport (AMS) region to the city of Leiden and The Hague. Conveniently situated next to the Corpus Congress Center and Museum. This brand new hotel(August 2012)is nearby the Bio Science Park Leiden and Leiden City Center. Unwind in a spacious guest room and enjoy the latest technology and conveniences make the most of your stay. Relax with homelike surroundings including refrigerator, coffee maker and complimentary high-speed internet access.Indulge in a delicious meal at The Restaurant, open daily for breakfast, lunch and dinner. For the convenience of dining within your room, grab a quick and snack from the hotel’s great value, 24-hour Pavilion Pantry or order a meal from room service. Stay active with an energetic workout in the fitness center. The Hilton Garden Inn Leiden also offers a variety of flexible meeting space, for up to 80 guests, ideal for meetings, seminars and presentations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Hotels.com, Travelocity, Agoda, Tingo and Venere so you can book your Hilton Garden Inn Leiden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Leiden, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn Leiden
Enter dates & see best prices* (from our partners)
Show Prices